Skip to main content

An Unwavering Client-First Approach

Our clients are at the centre of everything we do. As a client of HSBC Bank Canada, you can feel confident that we will aim to preserve HSBC Bank Canada’s core strengths and complement them with what we do best – including personalized financial advice, international products and services and innovative digital tools that simplify banking for you, wherever you are in the world.

Frequently Asked Questions

Until the acquisition is complete, it is business as usual. Expect further information from RBC on how we will ensure a smooth transition in the near future.

We look forward to bringing together the strengths of HSBC Bank Canada with all that RBC has to offer. You will have access to the financial advice and expertise that RBC is known for, helping you to achieve what matters most to you. You will also have access to solutions and services designed with your banking needs in mind, such as Avion Rewards, Vantage, NOMI and RBC’s award-winning mobile banking app. Every effort will be made to ensure a smooth transition of your banking, where you will enjoy the best of RBC value.

Maintaining the service and value you have experienced with HSBC Bank Canada is important and we plan to preserve your existing relationships. You can expect:

  • Convenient access to a vast team of advisors and the largest network of branches and ATMs across Canada
  • Continued access to multi-language servicing in person and by phone, including Cantonese and Mandarin.

You will have access to the great benefits offered through the full set of RBC banking products and services.

International services

You can expect the types of international capabilities that HSBC Bank Canada’s clients value, including access to key foreign currency accounts, cross-border payments, and international trading through our self-directed investing channel.

Access to credit

You will continue to have the mortgage, loan and credit card limits that you have with HSBC Bank Canada.

Investing

You will benefit from a broad set of investment options and value from our spectrum of global asset management, wealth management and financial planning capabilities.

Until the acquisition is complete, it is business as usual. Expect further information from RBC on how we will ensure a smooth transition in the near future.

Ensuring a smooth transition from HSBC Bank Canada to RBC is our top priority. We are committed to providing a positive experience so you can focus on managing your business.

Maintaining the service and value you have experienced with HSBC Bank Canada is important, and we plan to preserve your relationships with your existing advisors. In cases where you already have relationships with both HSBC Bank Canada and RBC, we will work with you and be guided by your preference.

Your existing and /or combined credit exposures will be preserved as your accounts are transitioned to RBC. In addition, your signed credit documentation with HSBC Bank Canada will be used as your documents on record with RBC, preserving authorized amounts, tenors, and loan pricing.

Throughout this transition, the products and services offered to you will be guided by the best of HSBC Bank Canada and the best of RBC, giving you access to solutions to help you achieve both your business and personal success. These solutions include trade finance, virtual accounts, liquidity management and global cash management solutions coupled with RBC’s strong capital position and payment, data and advisory capabilities.

A combined RBC and HSBC Bank Canada will provide more value and convenience for you

Trophy Icon

Award-winning client service, digital capability & advice1

Global Icon

Leading expertise & capabilities for our Canadian and global clients1

Branch Icon

Unmatched Convenience. HSBC Bank Canada clients will have access to RBC’s 1,200+ branches and 4,200+ ATMs

Hand Shake Icon

Strong cultural fit, with a shared focus on sustainability, diversity and inclusion and communities

Trophy Icon

Award-winning client service, digital capability & advice1
Global Icon

Leading expertise & capabilities for our Canadian and global clients
Branch Icon

Unmatched Convenience. HSBC Bank Canada clients will have access to RBC’s 1,200+ branches and 4,200+ ATMs
Hand Shake Icon

Strong cultural fit, with a shared focus on sustainability, diversity and inclusion and communities
Dave McKay

A word from RBC’s CEO

HSBC Bank Canada offers the opportunity to add a complementary business and client base in the market we know best and position us to be the bank of choice for commercial clients with international needs, newcomers to Canada and affluent clients who need global banking and wealth management capabilities. RBC is committed to ensuring clients get the highest value and best service. We look forward to serving these new clients and showing them all that RBC can do for them.

- Dave McKay, President & CEO, RBC