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Details for Clients
What You Need to Know Today
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Banking
Benefits
Preserving and Strengthening What Matters to You
We have made every effort to retain the products and services that matter most to you and complement them with what we do best.
Award-winning customer service, RBC Mobile app and banking advice1
Foreign currency accounts and trading on Canadian, U.S. and international exchanges
1,100+ branches and 4,000+ ATMs—the largest network of branches and ATMs across Canada
HSBC Bank Canada Relationship Managers will continue to support their business customers
A Word from Our CEO
“The completion of this acquisition marks a pivotal milestone in our 155-year history as we welcome 4,500 employees and 780,000 clients from the former HSBC Bank Canada. We’re excited to show Canadians how our combined organization will deliver an enhanced banking experience, create better value for clients and strengthen our communities. We thank you for banking with us, and we look forward to our future together.”
- Dave McKay, President & CEO, RBC
About RBC
Bringing You Award-Winning Service and Solutions
- Retail Banker International’s Best Bank for Small and Medium Enterprises and Best Global Retail Bank
- Among the Largest Private Investment Counsel Business in Canada by Investor Economics
- Best Private Bank in Canada by Global Finance
- Best Trade Finance Provider for 10 consecutive years by Global Finance
- Leaders in Trading Awards (UK and Europe): Best Client Service, UX and Trading Performance, by The Trades
- Highest in overall banking customer satisfaction and for mobile banking app1
- Among top 100 employers, Canada’s Best Diversity Employer2 and Best Workplaces3 in 2022
- Named ‘The Safest Commercial Bank in the World for 2022’ by Global Finance
- Aa1 credit rating from Moody’s
Your Privacy & Safety
Protecting Your Privacy and Personal Information
What You Can Do to Stay Safe
Be aware of random, unexpected requests for your banking or investment-related information, including personal details, usernames and passwords. Unless you contacted us first, neither RBC nor our affiliates will ever ask for this information through email, text or over the phone. Never provide banking information through these channels.
More Information
An Unwavering Client-First Approach
Our clients are at the centre of everything we do. As a client of HSBC Bank Canada, you can feel confident that we will aim to preserve HSBC Bank Canada’s core strengths and complement them with what we do best – including personalized financial advice, international products and services and innovative digital tools that simplify banking for you, wherever you are in the world.
Frequently Asked Questions
Until the acquisition is complete, it is business as usual. Expect further information from RBC on how we will ensure a smooth transition in the near future.
We look forward to bringing together the strengths of HSBC Bank Canada with all that RBC has to offer. You will have access to the financial advice and expertise that RBC is known for, helping you to achieve what matters most to you. You will also have access to solutions and services designed with your banking needs in mind, such as Avion Rewards, Vantage, NOMI and RBC’s award-winning mobile banking app. Every effort will be made to ensure a smooth transition of your banking, where you will enjoy the best of RBC value.
Maintaining the service and value you have experienced with HSBC Bank Canada is important and we plan to preserve your existing relationships. You can expect:
- Convenient access to a vast team of advisors and the largest network of branches and ATMs across Canada
- Continued access to multi-language servicing in person and by phone, including Cantonese and Mandarin.
You will have access to the great benefits offered through the full set of RBC banking products and services.
International services
You can expect the types of international capabilities that HSBC Bank Canada’s clients value, including access to key foreign currency accounts, cross-border payments, and international trading through our self-directed investing channel.
Access to credit
You will continue to have the mortgage, loan and credit card limits that you have with HSBC Bank Canada.
Investing
You will benefit from a broad set of investment options and value from our spectrum of global asset management, wealth management and financial planning capabilities.
Until the acquisition is complete, it is business as usual. Expect further information from RBC on how we will ensure a smooth transition in the near future.
Ensuring a smooth transition from HSBC Bank Canada to RBC is our top priority. We are committed to providing a positive experience so you can focus on managing your business.
Maintaining the service and value you have experienced with HSBC Bank Canada is important, and we plan to preserve your relationships with your existing advisors. In cases where you already have relationships with both HSBC Bank Canada and RBC, we will work with you and be guided by your preference.
Your existing and /or combined credit exposures will be preserved as your accounts are transitioned to RBC. In addition, your signed credit documentation with HSBC Bank Canada will be used as your documents on record with RBC, preserving authorized amounts, tenors, and loan pricing.
Throughout this transition, the products and services offered to you will be guided by the best of HSBC Bank Canada and the best of RBC, giving you access to solutions to help you achieve both your business and personal success. These solutions include trade finance, virtual accounts, liquidity management and global cash management solutions coupled with RBC’s strong capital position and payment, data and advisory capabilities.
Reporting International Accounts
Maintaining the service and value you have experienced with HSBC to view your money and initiate payments globally from Canada is important to us. We have the functionality for you to view your international HSBC (and other financial institution) accounts through a service called multi-bank reporting.
Global Disbursements
RBC is already a leader in international payments in Canada including cross border ACH as well as wires and first to market with SWIFT Go (International ACH). We are adding additional capabilities to ensure we support the full suite of corridors and currencies offered currently from HSBC Bank Canada.
RBC is building our next-generation Virtual Account platform to suit the growing needs of our customers for managing receivables and enriched reporting. RBC intends to have this available in time for client migration from HSBC, subject to regulatory approval.
RBC is excited to share that we are modernizing our Liquidity Management solutions to suit the needs of our customers requiring this domestic and international functionality and intend to have these available in time for client migration from HSBC, subject to regulatory approval.
RBC is building trade loan, commodity structured trade finance, receivables finance, and supply chain finance capabilities and intends for these products to be operational in time for the migration. You will continue to have the ability to issue standby letter of credit / bank guarantees, import letter of credit and be able to manage export letter of credit, documentary collection services as usual.
RBC is committed to providing the consistent high level of customer service that has earned us the award from Global Finance magazine as the “Best Trade Finance Bank in Canada” for the past 11 consecutive years. We have the experience, expertise, and international presence to help you trade with confidence in markets around the world.
Our commitment is a seamless transition for all HSBC Bank Canada clients (subject to regulatory approval). You will be informed on how and when this will take place, and provided assistance with any set-up requirements for services such as Online Banking. In addition, you will be able to reach us with any questions through dedicated support channels.
RBC Direct Investing Inc. and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. is a wholly owned subsidiary of Royal Bank of Canada and is a Member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund. Royal Bank of Canada and certain of its issuers are related to RBC Direct Investing Inc. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc.