NEW - March 28, 2024

Timeline

Important Details for Migration Weekend

Your products and services will be migrating to Royal Bank of Canada starting March 29, 2024.
Check back throughout the weekend to find the status of the migration.

Thursday, March 28, 2024

  • HSBC Bank Canada branches are closing at 12:00 PM local time and ATMs will no longer be available. Transactions fees will be waived if you use an RBC ATM with your HSBC Bank Canada debit card. Branches converting to RBC Royal Bank are planned to re-open on Monday April 1 at 12:00 PM local time.

    You can continue to use your HSBC Bank Canada debit card until your RBC client card (debit card) is available.

Saturday, March 30, 2024

By Midday

  • Your access to RBC Digital Banking (RBC Online Banking and the RBC Mobile app) will be available.
  • Your RBC chequing and savings accounts will be available.
  • Your RBC client card will start working at ATMs, in stores at point-of-sale terminals and in RBC branches. To avoid any disruptions, keep your former HSBC Bank Canada debit card and your RBC client card (debit card) with you.
  • Your mortgage balance will be viewable on RBC Online Banking and the RBC Mobile app.
  • Your personal loan and line of credit will be viewable on the RBC Mobile app. However, they will not be available to transact at this time.

Sunday, March 31, 2024

Afternoon

  • Your RBC Direct Investing account(s) will be available for trading.

Monday, April 1, 2024

Morning

  • Your RBC credit card(s) will be available for use. To avoid any disruptions, keep your former HSBC Bank Canada credit card and your RBC credit card with you.

Afternoon

  • HSBC Bank Canada branches which are converting to RBC Royal Bank will re-open.

Wednesday, April 3, 2024

  • Your personal loan, line of credit and mortgage will be available to transact.

To prepare for a smooth transition, review the Migration Checklist

Thursday, March 28, 2024

  • HSBC Bank Canada branches are closing at 12:00 PM local time and ATMs will no longer be available. Transactions fees will be waived if you use an RBC ATM with your HSBC Bank Canada debit card. Branches converting to RBC Royal Bank are planned to re-open on Monday April 1 at 12:00 PM local time.

    You can continue to use your HSBC Bank Canada debit card until your RBC client card (debit card) is available.

Saturday, March 30, 2024

By Midday

  • Your RBC business accounts will be available.
    • Your RBC client card (debit card) will work at ATMs, in stores at point-of-sale terminals and in RBC branches.
    • To avoid any disruptions, keep your previous debit card and your RBC client card with you.
  • If you've onboarded to RBC Online Banking for Business, your RBC business accounts will be available online in RBC Online Banking for Business.

Evening

  • If you've onboarded to RBC Express, your RBC business accounts will be available online in RBC Express.
  • Your RBC PayEdge account will be available online via the RBC Business Banking Portal.

Sunday, March 31, 2024

Afternoon

  • Your RBC Direct Investing account(s) will be available for trading.

Monday, April 1, 2024

By Midday

  • You will be able to access the Online Tax Filing Service.
  • You will be able to access RBC Overdrive for Automotive Finance.

Afternoon

  • HSBC Bank Canada branches that are converting to RBC Royal Bank branches will re-open.
  • Your RBC Business credit card(s) will be available for use.
    • To avoid any disruptions, keep your previous business credit card and your RBC Business credit card(s) with you.
    • Your RBC Business credit card(s) will be available in online channels by Wednesday, April 3.

Evening

  • Your credit and lending products will be available for drawdowns and payments. You will be able to view your loans in online channels by Wednesday, April 3.

Wednesday, April 3, 2024

  • Your mortgage will be available to transact.

For more information on preparing your business' migration to RBC, review the Business and Commercial Client Migration Checklist

Thursday, March 28, 2024

  • HSBC Bank Canada branches are closing at 12:00 PM local time and ATMs will no longer be available. Transactions fees will be waived if you use an RBC ATM with your HSBC Bank Canada debit card. Branches converting to RBC Royal Bank are planned to re-open on Monday April 1 at 12:00 PM local time.

    You can continue to use your HSBC Bank Canada debit card until your RBC client card (debit card) is available.

Saturday, March 30, 2024

By Midday

  • Your RBC business accounts will be available.
    • Your RBC client card (debit card) will work at ATMs, in stores at point-of-sale terminals and in RBC branches.
    • To avoid any disruptions, keep your previous debit card and your RBC client card with you.
    • Your RBC business accounts will be available. As per your migration plan, you will also have access to your HSBC Bank Canada numbered account(s) through HSBCnet. To avoid any disruptions, keep your previous debit card and your RBC client card (debit card) available.
    • Your RBC client card will work at ATMs, in stores at point-of-sale terminals and in RBC branches.

Evening

  • If you've onboarded to RBC Express, your RBC business accounts will be available online in RBC Express.
    • If you've onboarded to RBC Express, your RBC business accounts will be available online in RBC Express.
    • As per your migration plan, you will also have access to your former HSBC Bank Canada numbered account(s) through HSBCnet.
  • Your RBC PayEdge account will be available online via the RBC Business Banking Portal.

Sunday, March 31, 2024

Afternoon

  • Your RBC Direct Investing account(s) will be available for trading.

Monday, April 1, 2024

Early morning

  • Your Core Trade products and instruments, including Trade Loans will be visible in the RBC Global Trade™ portal by Wednesday, April 3.
    • Regardless of whether you are able to view your instruments or products, you will be able to submit transactions beginning on Monday, April 1 during business hours via the RBC Global Trade™ Portal, or via PDF Application Requests.
    • Please contact your Client Services Manager if you require support.
      • Supply Chain Finance and Receivables Finance products will remain on HSBC systems and will migrate according to your migration plan.
  • You will be able to begin executing trades on the RBC DX platform.
  • You will be able to access the Online Tax Filing Service.
  • You will be able to access RBC Overdrive for Automotive Finance.

Afternoon

  • HSBC Bank Canada branches that are converting to RBC Royal Bank branches will re-open.
  • Your RBC Business credit card(s) will be available for use. To avoid any disruptions, keep your previous business credit card and your RBC Business credit card(s) with you.
  • Your RBC Business credit card(s) will be available in online channels by Wednesday, April 3.
    • Your RBC Business credit card(s) will be available for use. To avoid any disruptions, keep your previous business credit card and your RBC Business credit card(s) with you.
    • Your RBC Business credit card(s) will be available in online channels by Wednesday, April 3.
    • Your RBC Commercial Cards will migrate according to your migration plan.

Evening

  • Your credit and lending products will be available for drawdowns and payments. You will be able to view your loans in online channels by Wednesday, April 3.

Tuesday, April 2, 2024

Morning

  • You will be able to access your Online Foreign Currency Accounts(s).

For more information on preparing your business' migration to RBC, review the Business and Commercial Client Migration Checklist

Benefits

Preserving and Strengthening What Matters to You

You can feel confident that we aim to retain the products and services that matter most to you and complement them with what we do best.

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Award-winning customer service, RBC Mobile app and banking advice1

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Foreign currency accounts and trading on Canadian, U.S. and international exchanges

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1,100+ branches and 4,000+ ATMs—the largest network of branches and ATMs across Canada

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HSBC Bank Canada Relationship Managers will continue to support their business customers

A Word from Our CEO

HSBC Bank Canada offers the opportunity to add a complementary business and client base in the market we know best and position us to be the bank of choice for commercial clients with international needs, newcomers to Canada and affluent clients who need global banking and wealth management capabilities. RBC is committed to ensuring clients get the highest value and best service. We look forward to serving these new clients and showing them all that RBC can do for them.

- Dave McKay, President & CEO, RBC