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Banking Safely and Securely with RBC

Safeguarding the security of our systems and the confidentiality of our clients’ information is always a top priority. To ensure our clients have a safe and secure online banking experience, we encourage you to enable the following security features on all your online accounts:

Two- or multi-factor authentication (when possible)

Enabling two- or multi-factor authentication adds an extra layer of security because you verify your identity in two or more ways: a strong password and either a numeric code or some sort of biometric like a fingerprint.

Auto-deposit for e-transfers

With Interac e-Transfer Auto-deposit, there’s no need to log into your Online Banking or answer a security question to receive an e-Transfer. Once you register your e-mail or mobile phone number, anytime someone sends you money, the funds will be automatically deposited into the specified account. This service eliminates the need for a security question and answer in every transaction lessening the risk that someone unintended could intercept the funds.

What You Can Do

Clients also play an important role in protecting and safeguarding their systems and accounts. We regularly educate our clients about best practices like installing software updates, protecting your passwords and email accounts and being aware of phishing scams.

  • Use strong security questions

    If you choose not to enable auto-deposit, when sending money through Interac e-Transfer, ensure that your security questions are difficult to guess and avoid answers that can easily be found online or through your social media pages, like your pet's name, or your favourite vacation destination. Never send the answer to the security question in the message you add to the transfer.

  • Use a secure internet connection

    Steer clear of public Wi-Fi, especially if you’re logging into any accounts with private or sensitive information, like your bank account.

  • Use strong, complex passwords

    A strong password is critical to protecting your online accounts. Passwords are often the first defence against cyber criminals. They protect personal information, like your bank accounts, health data, or private documents from falling into the wrong hands.

Learn more ways you can become your best defence against cyber criminals.

Communicating with Us Safely

If you are an RBC client and looking for information or assistance, please call 1-800-769-2511. For more contact options and information, visit our contact page.

Regular, unencrypted email is not secure. You should never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via the RBC Royal Bank Online Banking message centre or one of our other secure message centres, or call us at 1-800-769-2511, or visit a branch.

RBC will never ask you to provide, confirm or verify personal, login or account information through regular email, text message, or phone calls, or ask you to sign in to any online service. If you receive an email that appears to be from RBC asking you to do any of these things, please forward it to phishing@rbc.com and then delete it.

For more information, please visit Email Scams.

Cyber Security Strategy

Our RBC security strategy supports our strategic direction and is designed to safeguard our clients’ data.

Across the globe, the volume and sophistication of cyber attacks continue to increase and could result in business interruptions, service disruptions, theft of intellectual property and confidential information, litigation and reputational damage. We continue to enhance our security capabilities, educate our clients and workforce, and deepen our relationships with governments, law enforcement and academia to ensure our cyber defences remain effective in thwarting the threats that are targeting the financial sector.

We continue to be vigilant and invest in cyber security due to several factors, including an increase in the sophistication of external attacks, the adoption of new technologies (machine learning, cloud, etc.), a growing complexity in third-party ecosystem management and increasing regulatory pressure around the globe. We continue to develop our cyber defense capabilities in an effort to support our business models, protect RBC and our clients, and enhance the client experience globally. We achieve this through continued investment in cyber technologies, driving the education and awareness of our clients and workforce, and leveraging emerging technologies.

Our Commitment to Our Clients

As part of our commitment to RBC clients, we will notify users of material policy changes or data breaches as required by law in jurisdictions where we operate.

We continue to invest in and evolve our cyber capabilities to keep pace with the threat and regulatory landscape, and enhance them across the National Institute of Standards and Technology (NIST) framework, which has increased our ability to protect our clients as well as our business. We align our programs and activities with the NIST framework, which includes capabilities to identify, protect, detect, respond to and recover from cyber threats. In early 2019, we aligned to the new OSFI Incident Reporting Guidance released January 2019. Additionally, in 2018, we focused on three objectives in relation to cyber security: talent recruitment and awareness, strategic partnerships and academia, and cross-functional collaboration in cyber-threat management.

Cyber Security Highlights

Talent recruitment Increased investment in cyber technology to enhance the depth, breadth and capabilities of our cyber security team in 2018 and into 2019, acknowledging the growing importance of this material ESG matter.

Employee awareness and training Delivered monthly phishing exercises to educate employees about cyber threats.

Strategic partnerships Partnered with Canada’s University of Waterloo and Israel’s Ben-Gurion University, investing millions of dollars, to assess risks and develop new protection methods. Invested $5 million in Rogers Cybersecure Catalyst, at Ryerson University, to support cybersecurity training for more diverse talent, the creation of knowledge-sharing opportunities, and the development of upskilling programs for RBC’s technology workers for the cyber security jobs of tomorrow.

Cross-functional collaboration in cyber-threat management Launched the RBC Be Cyber Aware website to educate clients and non-clients alike about cyber threats and how they can protect themselves.

Need to Report Online Fraud?

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Call Us

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

Learn more

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Report ID Fraud

If you think you are a victim of identity fraud and you are an RBC client

If you think you are a victim of identity fraud and you are an RBC client

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Email/Website Fraud

If you have received a suspicious email or accessed a fraudulent RBC website

If you have received a suspicious email or accessed a fraudulent RBC website

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