Skip to main content

Select a Category:

Call Us

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

For general inquiries or comments regarding Privacy and Security, please also call us.

  • 1-800-769-2511 (telephone banking)
  • 1-800-769-2555 (online/mobile banking)
  • 1-800-769-2512 (credit cards)
  • 1-800-769-2535 (RBC Express online banking Client Support Centre)
  • RBC Bank (Georgia), N.A.: 1-800-769-2553
  • TDD/TYY: 1-800-661-1275
  • Outside Canada and the U.S.: Reach us using our International Toll-Free Service(opens new window).

If you live in the U.S. please also contact your local authorities as well as the FTC (Federal Trade Commission) at 1-877-438-4338.

Report ID Fraud

If you think you are a victim of identity fraud and you are an RBC client:

Please contact your branch, local office or call immediately.

Request a copy of your credit bureau report and review for anything that isn't yours.

Contact Information:

Canada:

  • TransUnion
1-877-525-3823

United States:

International (British Isles):

  • Experian
+44-844-481-8000
dialing from outside the UK
0844-481-8000
dialing locally within the UK
  • Equifax
(all contact is online, unless someone is a member of the Equifax service)

Canada:

United States:

International (British Isles):

Email & Website Fraud

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

For phishing emails, please notify us by forwarding the suspicious email to phishing@rbc.com for analysis. Please note that phishing@rbc.com is an automated mailbox for reporting phishing and website fraud only – we are unable to provide responses from this mailbox. If you require a response, please direct your question through the phone numbers listed here.

To report fake websites masquerading as RBC company websites, send an email to phishing@rbc.com with the subject "Fake RBC website." Remember to copy the full URL (website address) into the body of the email.

To help you spot phishing emails and fake websites, visit Look out for email scams.

Make a Complaint

If you have any problems or concerns, we’re here to help. Visit http://www.rbc.com/customercare/index.html.

Contact for Privacy Complaints:
Office of the RBC Chief Privacy Officer
P.O. Box 7500, Station A
Toronto, Ontario M5W 1P9
Fax: 416-955-2192

The Office of the Privacy Commissioner of Canada investigates complaints concerning the Personal Information Protection and Electronic Documents Act. Complaints to the Office of the Privacy Commissioner must be submitted in writing.

The Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 0M6

General Privacy Inquiries

For general privacy inquiries and additional information about personal information-handling practices, you can contact the Office of the Privacy Commissioner of Canada in any of the following ways:

Telephone: 613-995-8210
Toll-free telephone: 1-800-282-1376
Fax: 613-947-6850
info@privcom.gc.ca
https://www.priv.gc.ca/en/ (opens to external site)