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Secure Email

RBC’s email security is now provided by Cisco. This Secure Email service allows RBC clients and others outside of RBC to safely receive (and reply to) encrypted email messages, including attachments, from an RBC employee.

Support

For support inquiries or general questions about RBC Secure Email provided by Cisco, please contact Cisco’s 24/7 support:

Support via Live Chat: https://res.cisco.com/websafe/help?topic=ContactSupport

Support via Email: support@res.cisco.com

Secure Email Notification

This is what you can expect a Secure Email message from RBC to look like:

Opening your first Secure Email

You will be prompted to register the first time only. Please follow the steps below:

  1. Select the “Read Message” button in the email. A new window will open.
  2. Enter your email address and then click “Open”.
  3. Select “Register”. Enter your first name, last name, and a password. Select “Register” again. An activation email will be sent to your mailbox.
  4. Return to your mailbox and open the activation email sent to you. Follow the instructions to activate the account.
  5. Return to the original email, and open it using the registered password.

Frequently Asked Questions

Messages sent via email can be intercepted, modified, retained indefinitely, or destroyed by people who are not the intended recipient(s). RBC offers Secure Email through Cisco to protect the content of the email and attachments so that only the intended recipients can see its content.

The following phrase in the subject line indicates that email is sent securely: “RBC Secure Email”

RBC Secure Email is provided by Cisco and is opened via their Cisco portal.

Very often secure email is mistrusted by email providers because it’s different than regular email. If you do not see a secure email from RBC in your inbox, it may be in your junk folder, or elsewhere in your mailbox.

Please note that email in the junk folder may be displayed without images and RBC branding, but that is to be expected, as most email providers hide images in the junk folder. They will reappear if the email is moved to your inbox.

The first time that you select “Read Message”, you’ll be prompted to “Register”. The registration process is where you will set up a password to open the email message.

Once the password has been set, you can use it to open all secure email from RBC in the future.

If you’ve opened a secure email but cannot remember your password, select “Forgot Password?” in the lower right-hand side of the Secure Email page. You will be prompted to enter your email address, where we can send you a new email to reset your password.

Open that email message and follow the instructions to reset the password. If the email does not arrive in your inbox, please check your junk folder or other places in your mailbox. You will have 72 hours to reset your password after choosing to reset it.

Secure Email automatically locks two weeks after the date the email was sent; however, that does not mean it is deleted.

To unlock your email, forward it to Cisco at mobile@res.cisco.com and you will receive a new email with the ability to view the original email in the Cisco portal.

Yes, your reply to a Secure Email message is also secure, provided that your reply is sent using the “Reply” or “Reply All” button within the Secure Email portal.

No, it is not possible to add recipients to an email chain. If you need to include others, ask the RBC employee to send a new secure email with your desired recipients.

No, it is not possible to forward a secure email to an email address that the RBC employee has not included in the original email chain.