Email:

accessibility@rbc.com

Attachments can be included, and the maximum combined file size of all attachments cannot exceed 55MB. Examples of accepted file formats are PNG, JPEG, MP4, DOC, PDF.

Phone:

416-216-1206 or toll-free 1-888-994-9004

We also accept calls through IP or video relay services.

Mail:

Accessibility Office

200 Bay St, 11th Floor

North Tower, Toronto, ON

M5J 2T6

Anonymous Feedback:

If you would like to provide anonymous feedback, please call 416-216-1206 (or toll-free 1-888-994-9004) and leave a message. Our Accessibility Office will review these messages/forms weekly.

Voice messages will be transcribed and saved electronically.

We will acknowledge receipt of any non-anonymous feedback as soon as possible in the same format it was received and retain copies of the feedback received. This feedback will be used to shape the continuous improvement of our accessibility commitments, programs, processes and initiatives.

Alternative Formats:

If you require alternative formats (e.g. large print, braille), please reach out to our Accessibility Office at any of the contacts identified.

RBC routinely engages with stakeholders, as appropriate, to understand their perspectives on environmental

and social issues. We also have in place and will continue to develop mechanisms by which anyone, including our employees, contractors, suppliers and clients, can raise their concerns with us, including those related to human rights. (opens to external site)Human rights-related concerns can be submitted here.

For more information on accessible customer service, visit Accessibility at RBC.

Training:

RBC will continue to support and train employees to help them deepen their awareness of accessibility and leading with disability inclusion in mind.

For specific action plans on training, please refer to the Employment section.

Be Informed

We believe collaboration results in better outcomes and clear, consistent, transparent communication is essential to continue to strengthen RBC’s inclusive culture. We communicate regularly about our diversity, inclusion and accessibility progress, sharing experiences and best practices.

For more information, visit RBC Diversity and Inclusion.