Accessibility Feedback Form

Share your Feedback about Accessibility with us!

We are committed to enhancing inclusive experiences of clients and employees with disabilities and welcome your feedback.

This webform is one way for you to share your feedback and ask questions related to Accessibility. The form contains both optional and mandatory fields (noted by an asterisk *) and allows you to share your feedback anonymously. Our Accessibility Office will review submissions weekly.

As the Accessibility Office does not have access to individual bank account information, for specific account related questions or concerns, please contact RBC Customer Service at 1-800-769-2511 (global toll-free number), and someone will be happy to assist you. Additional ways to reach our Customer Service team from within and outside of Canada can also be found on our Contact Us (opens in new window) webpage.

This webform provides a confidential way for you to ask questions and share feedback on accessibility at RBC. You have the option of sharing your feedback on an anonymous basis.

By completing this webform, you consent to the collection, use and disclosure of the information you have submitted to Royal Bank of Canada and/or its subsidiaries as necessary to improve accessibility initiatives and provide you with information about Accessibility at RBC. For more information, please visit our Privacy Policy (opens in new window).

Please select your region:

Please provide your location.

Please select the type of feedback you would like to provide. You may select multiple options, if applicable. (Required Field) Error: Please select at least one type of feedback. For Canada, questions and/or feedback on RBC’s Accessibility Plan and Progress Report Questions and/or feedback on RBC’s Accessibility Services (opens in new window) Share feedback on accessibility barriers Other

Kindly provide additional information on your feedback or inquiry. (Required Field)
Please do not include any personal account information, such as bank account numbers or account details, in your submission. Error: Please provide additional information. Error: Please check the format of this field.

If you wish to remain anonymous, please do not include information that may identify you and click ‘Submit’.

If you would like RBC to reach out to you to provide assistance or respond to an inquiry, please provide us with your email or phone number.

Name:
Error: Please check the format of this field.

Email:
Error: Please check the format of this field.

Phone Number:
Error: Please check the format of this field.

Thank you for sharing your feedback.

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In the meantime, below are some resources which may be helpful to resolve your inquiry:

Personal RBC Account Related Inquiries

If your inquiry pertains to your personal RBC accounts, we recommend visiting your local branch or contact RBC Customer Service at 1-800-769-2511. Teletypewriter (TTY) Services are available at 1-800-661-1275. You can also find additional contact methods by visiting our RBC Contact Us page (opens in new window).
For more information regarding available banking services to meet diverse needs please visit our Available Services page (opens in new window).

Thank you,
RBC Accessibility Office

You can also reach out to our Accessibility Office by:

Email

accessibility@rbc.com

Phone

416-216-1206 or toll-free 1-888-994-9004

We also accept calls through IP or video relay services.

Mail

Accessibility Office
200 Bay St, 11th Floor
North Tower, Toronto, ON
M5J 2T6