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Feedback

Share your Feedback about Accessibility with us!

We are constantly looking for ways to improve the experiences of clients and employees with disabilities.

The purpose of this webform is to gather feedback and ask questions related to Accessibility. You may share your feedback on an anonymous basis. Our Accessibility Office will review submissions weekly.

As the Accessibility Office does not have access to individual bank account information, for specific account related questions or concerns, please contact RBC Customer Service at 1-800-769-2511 (global toll-free number), and someone will be happy to assist you. Additional ways to reach our Customer Service team from within and outside of Canada can also be found on our Contact Us (opens in new window) webpage.

The following webform contains both optional and mandatory fields.

This webform provides a confidential way for you to ask questions and share feedback on accessibility at RBC. You have the option of sharing your feedback on an anonymous basis.

Your submission will be received and reviewed by RBC’s Accessibility Office.

By completing this webform, you consent to the collection, use and disclosure of the information you have submitted to Royal Bank of Canada and/or its subsidiaries as necessary to improve accessibility initiatives and provide you with information about Accessibility at RBC. For more information, please visit our Privacy Policy (opens in new window).

Please select the type of feedback you would like to provide. You may select multiple options, if applicable. (Required Field) Error: Please select at least one type of feedback.

As the Accessibility Office does not have access to individual accounts, for specific account related questions or concerns, please contact RBC Customer Service at 1-800-769-2511 (global toll-free number), and someone will be happy to assist you. Additional ways to reach our Customer Service team from within and outside of Canada can also be found on our Contact Us (opens in new window) webpage.

Error: Please provide additional information. Error: Please check the format of this field.

If you wish to remain anonymous, please do not include information that may identify you and click ‘Submit’.

If you would like RBC to reach out to you to provide assistance or respond to an inquiry, please provide us with your email or phone number.

Thank you for sharing your feedback.
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In the meantime, below are some resources which may be helpful to resolve your inquiry:

Personal RBC Account Related Inquiries

  • If your inquiry pertains to your personal RBC accounts, we recommend visiting your local branch or contact RBC Customer Service at 1-800-769-2511. Teletypewriter (TTY) Services are available at 1-800-661-1275. You can also find additional contact methods by visiting our RBC Contact Us page (opens in new window).
  • For more information regarding available banking services to meet diverse needs please visit our Available Services page (opens in new window).

Thank you,
RBC Accessibility Office

You can also reach out to our Accessibility Office by:

Email

accessibility@rbc.com

Phone

416-216-1206 or toll-free 1-888-994-9004

We also accept calls through IP or video relay services.

Mail

Accessibility Office
200 Bay St, 11th Floor
North Tower, Toronto, ON
M5J 2T6