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If you have a complaint, we are always here to help.

Our goal is it to prove our unwavering commitment to preserving your confidence and trust in us. Your feedback will also help us to continually improve the quality of products and services we provide to you and other clients. The best way to address your complaint is to raise the issue as soon as it comes up.

We encourage you to get in touch with us at any time, either through online banking, in person, or by telephone. We want to address your complaint in the most professional manner possible. This webpage will guide you to the correct contact to help ensure your complaint can be resolved as quickly as possible.

Make a Complaint

In order to ensure your complaint is addressed as quickly and easily as possible, please tell us which line of business your complaint pertains to:

Personal & Commercial Banking

Wealth Management

Institutional

If you are unsure which line of business your complaint pertains to, see these ExamplesOpens in new window

RBC Client Complaints Appeal Office

Due to new regulatory requirements, the RBC Office of the Ombudsman ceased its operations. As of April 2022, the RBC Client Complaints Appeal Office is the most senior designated office appointed to address appealed complaints within RBC.

Annual Reports

2021(PDF)

2020(PDF)

2019(PDF)

Additional Resources

Review additional resources for making your complaint or download our How to Make a Complaint brochure to review our guidelines and commitments to all our clients.

How to Make a Complaint Brochure(PDF opens in a new window)

Additional Resources(Page opens in new window)

RBC Privacy & Security

We are committed to protecting the privacy of clients and the security of the personal information shared with us.

Visit Privacy & Security Site