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Additional Resources

The following Dispute Resolution bodies can provide you with a further review of your complaint or claim for compensation. Government regulators provide alternative sources of consumer information and have offices that review and handle specific complaints concerning violations of covered laws and rules. Depending on your issue and your location, the federal government and provinces have their own resources that can be contacted as noted below.

Dispute Resolution Bodies:

Contact for Banking Complaints:

ADR Chambers Banking Ombuds Office
112 Adelaide Street East
Toronto, Ontario M5C 1K9
Telephone: 1-800-941-3655
Toll-free fax: 1-877-307-0014
www.bankingombuds.ca

Contacts for Investment Complaints:

Ombudsman for Banking Services and Investments (OBSI)
Toll-free telephone: 1-888-451-4519
Email: ombudsman@obsi.ca
Website address: www.obsi.ca

The Autorité des Marchés Financiers (AMF)

Québec
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec) G1V 5C1
Telephone: 418-525-0337
Fax: 418-525-9512

Requests for Arbitration may be directed to:

ADR Chambers
112 Adelaide Street East
Toronto, Ontario M5C 1K9
Telephone: 1-800-941-3655
Toll-free fax: 1-877-307-0014
www.adrchambers.com

Montréal
800, square Victoria, 22e étage
C.P. 246, tour de la Bourse
Montréal (Québec) H4Z 1G3
Telephone: 514-395-0337
Fax: 514-873-3090
Toll Free: 1-877-525-0337

http://www.lautorite.qc.ca/en/index.html

Contacts for Investment Complaints:

Ombudsman for Banking Services and Investments (OBSI)
Toll-free telephone: 1-888-451-4519
Email: ombudsman@obsi.ca
Website address: www.obsi.ca

Requests for Arbitration may be directed to:

ADR Chambers
112 Adelaide Street East
Toronto, Ontario M5C 1K9
Telephone: 1-800-941-3655
Toll-free fax: 1-877-307-0014
www.adrchambers.com

The Autorité des Marchés Financiers (AMF)

Québec
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec) G1V 5C1
Telephone: 418-525-0337
Fax: 418-525-9512

Montréal
800, square Victoria, 22e étage
C.P. 246, tour de la Bourse
Montréal (Québec) H4Z 1G3
Telephone: 514-395-0337
Fax: 514-873-3090
Toll Free: 1-877-525-0337

http://www.lautorite.qc.ca/en/index.html

Contact for Life and Health Insurance Complaints:

OmbudService for Life & Health Insurance (OHLI)
401 Bay Street, Suite 1507
P.O. Box 7
Toronto, Ontario M5H 2Y4
Telephone: 416-777-9002
Toll-free telephone: 1-888-295-8112
www.olhi.ca

Contact for Home and Auto Insurance Complaints:

General Insurance OmbudService (GIO)
10 Milner Business Court, Suite 701
Toronto, Ontario M1B 3C6
Telephone: 416-299-6931
Toll-free telephone: 1-877-225-0446
Fax: 416-299-4261
www.giocanada.org

Regulators

Contact for Regulatory Complaints:

Financial Consumer Agency of Canada
Enterprise Building, 6th Floor
427 Laurier Avenue West
Ottawa, Ontario K1R 1B9
Toll-free: 1-866-461-FCAC (3222)

For calls from the Ottawa area or from outside Canada: 613-960-4666

www.fcac-acfc.gc.ca

Contacts for Regulatory Complaints:

Investment Industry Regulatory Organization of Canada (IIROC)
Suite 1600, 121 King Street West
Toronto, Ontario M5H 3T9
Telephone: 416-364-6133
Fax: 416-364-0753
Toll-free telephone: 1-877-442-4322
www.iiroc.ca
An Investor's Guide to Making a Complaint

Mutual Fund Dealers Association of Canada
121 King Street West, Suite 1600
Toronto, Ontario M5H 3T9
Telephone: 416-361-6332
Toll-free: 1-888-466-6332
complaints@mfda.ca
www.mfda.ca

Provincial and Territorial Regulators:

See Canadian Securities Administrators (CSA).

CSA SECRETARIAT

Tour de la Bourse
800, Square Victoria
Suite 2510
Montreal, QC H4Z 1J2
Telephone: 514-864-9510
Fax: 514-864-9512
Email: csa-acvm-secretariat@acvm-csa.ca

Privacy

Contact for Privacy Complaints:
Office of the RBC Chief Privacy Officer
P.O. Box 7500, Station A
Toronto, Ontario M5W 1P9
Fax: 416-955-2192

The Office of the Privacy Commissioner of Canada investigates complaints concerning the Personal Information Protection and Electronic Documents Act. Complaints to the Office of the Privacy Commissioner must be submitted in writing.

The Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 0M6

For general privacy inquiries and additional information about personal information-handling practices, you can contact the Office of the Privacy Commissioner of Canada in any of the following ways:

Telephone: 613-995-8210
Toll-free telephone: 1-800-282-1376
Fax: 613-947-6850
info@privcom.gc.ca
www.priv.gc.ca/en/