Business profile
RBC Investments provides wealth management services including full-service
and self-directed brokerage, financial planning, investment
counselling, personal trust, private banking and investment
management products and services to clients in Canada, the
U.S. and internationally. Products and services are delivered
through the RBC Royal Bank branch network across Canada, RBC
Investments offices, RBC Dain Rauscher branches in the U.S.,
private banking offices and other locations worldwide. Services
are also delivered via the Internet and telephone.
Share of RBC 2003 net income (1)
Key strategies
| • |
Develop broader and deeper relationships
with clients by using segmentation strategies to develop specific
solutions for specific client groups |
| • |
Transform our distribution models
to ensure that our financial consultants and advisors have
more time to focus on their clients |
| • |
Focus on improving
operational infrastructure and processes to efficiently support
growth |
Key operating highlights
| • |
Created new Emerging Markets Fixed Income
Group to provide clients with a wider range of global fixed
income products and advisory services |
| • |
Introduced
private banking services for high net worth clients in the
U.S., as well as Canadian clients with U.S.
interests, using a highly personalized relationship approach |
Financial highlights – U.S. GAAP
 |
(C$ millions,
except percentage amounts) |
% chan |
ge |
|
2003 |
|
|
|
2002 |
|
| |
|
|
|
|
|
|
|
|
| Total revenues |
(3 |
)% |
$ |
3,530 |
|
|
$ |
3,647 |
| Non-interest expense |
(7 |
) |
|
2,911 |
|
|
|
3,144 |
| Net income |
19 |
|
|
412 |
|
|
|
346 |
| Return on equity (6) |
400 |
bp |
|
15.1% |
|
|
|
11.1% |
|
|
