Business profile
RBC Global Services offers specialized transaction processing
services to business, commercial, corporate and institutional
clients in Canada and select international markets, principally
the U.K. and Australia. Key businesses include global custody,
investment administration, correspondent banking, cash management,
payments and trade finance.
Share of RBC 2003 net income (1)
Key strategies
| • |
Expand the business through key alliances,
acquisitions
and partnerships |
| • |
Enhance our processing
and systems platforms to deliver new capabilities, improve
efficiencies and achieve economies of scale |
Key operating highlights
| • |
Launched RBC Express, a new online transaction
and information service, to provide our business clients with
secure access to a suite of traditional and new cash management
products |
| • |
Formed new Hedge Funds
Service Group to enhance our offering to our high net worth
and institutional investors, including a wider range of hedge
fund products and services from a single source |
Financial highlights – U.S. GAAP
 |
(C$ millions,
except percentage amounts) |
% chan |
ge |
|
2003 |
|
|
|
2002 |
|
| |
|
|
|
|
|
|
|
|
| Total revenues |
4 |
% |
$ |
844 |
|
|
$ |
808 |
| Non-interest expense |
9 |
|
|
595 |
|
|
|
548 |
| Net income |
3 |
|
|
178 |
|
|
|
173 |
| Return on equity (6) |
(100 |
) bp |
|
27.7% |
|
|
|
28.7% |
|
|
