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By establishing a centralized Accessibility Office (Office) and an accountable senior leader, we will strive to promote accessibility culture and coordinate accessibility improvements across RBC.

We have established a cross-enterprise steering group to oversee and direct RBC’s accessibility efforts, including receiving feedback from our clients, community partners and employees, and to inform whether we are on track to meet our goals, as presented in this document. This executive-led team is organized as follows:

Executive of Global Diversity and Inclusion
and Chief Accessibility Officer

Overall responsibility for cross-functional leadership and employee commitments

Executive of Regulatory
Strategy & Delivery

Clients

Executive of Corporate
Citizenship and ESG

Communities

For more information on our governance of accessibility, please refer to the Accessibility Office section.

If you have feedback, please reach out to our Accessibility Office at:

Position Title: Vice President, Global Diversity & Inclusion and Chief Accessibility Officer

Email: accessibility@rbc.com

Phone: 416-216-1206 or toll-free 1-888-994-9004

We also accept calls through IP or video relay services.

Mail:

Accessibility Office

200 Bay St, 11th Floor North Tower, Toronto, ON M5J 2T6

Anonymous Feedback: If you would like to provide anonymous feedback, you may dial 416-216-1206 (or toll-free 1-888-994-9004) and leave a message. Our Accessibility Office will review these messages/forms weekly. Voice messages will be transcribed and saved electronically.

About RBC

Royal Bank of Canada (RBC, we, us or our) is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success is driven by our 97,000+ employees, who leverage their imaginations and insights to bring our Vision, Values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s largest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries.