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By establishing a centralized Accessibility Office (Office) and an accountable senior leader, we will strive to promote accessibility culture and coordinate accessibility improvements across RBC.

We have established a cross-enterprise steering group to oversee and direct RBC’s accessibility efforts, including receiving feedback from our clients, community partners and employees, and to inform whether we are on track to meet our goals, as presented in this document. This executive-led team is organized as follows:

Executive of Global Diversity and Inclusion
and Chief Accessibility Officer

Overall responsibility for cross-functional leadership and employee commitments

Executive of Regulatory
Strategy & Delivery

Clients

Executive of Corporate
Citizenship and ESG

Communities

For more information on our governance of accessibility, please refer to the Accessibility Office section.

If you have feedback, please reach out to our Accessibility Office at:

Position Title: Vice President, Global Diversity & Inclusion and Chief Accessibility Officer

Online form:
Share your feedback through our online feedback form. You will have the option to share your feedback anonymously.

Phone: 416-216-1206 or toll-free 1-888-994-9004

We also accept calls through IP or video relay services.

Mail:

Accessibility Office

200 Bay St, 11th Floor North Tower, Toronto, ON M5J 2T6

Anonymous Feedback: If you would like to provide anonymous feedback, please complete our online feedback form or call 416-216-1206 (or toll-free 1-888-994-9004) and leave a message. Our Accessibility Office will review these messages/forms weekly. Voice messages will be transcribed and saved electronically.

About RBC

Royal Bank of Canada (RBC, we, us or our) is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success is driven by our 97,000+ employees, who leverage their imaginations and insights to bring our Vision, Values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s largest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries.

Caution Regarding Forward-Looking Statements


This RBC Accessibility Plan (Plan) may contain forward-looking statements within the meaning of certain securities laws, including the “safe harbour” provisions of the United States Private Securities Litigation Reform Act of 1995 and any applicable Canadian securities legislation. Forward-looking statements in this Plan may include, but are not limited to, statements related to certain social and governance-related objectives, vision, commitments and goals of Royal Bank of Canada (RBC, we, us or our), including our objectives, vision, commitments and goals related to the identification, prevention and removal of accessibility barriers for persons with disabilities in relevant areas identified in the Accessible Canada Act (ACA). The forward-looking information contained in this Plan is presented for the purpose of assisting our stakeholders in understanding the ways we intend to address accessibility barriers and pursue opportunities to enhance accessibility for persons with disabilities and to meet relevant ACA requirements, as well as our related social and governance-related objectives, vision, commitments and goals, and may not be appropriate for other purposes. Forward-looking statements are typically identified by words such as “believe”, “expect”, “expectation”, “aim”, “achieve”, “intend”, “commit”, “goal”, “plan”, “strive” and “objective”, and similar expressions of future or conditional verbs such as “will”, “may”, “might”, “should”, “could” or “would”.


By their very nature, forward-looking statements require us to make assumptions and are subject to inherent risks and uncertainties, which give rise to the possibility that our expectations or conclusions will not prove to be accurate, that our assumptions may not be correct, and that our social and governance-related visions, commitments, goals and objectives will not be achieved. We caution readers not to place undue reliance on these statements as a number of risk factors could cause our actual results to differ materially from the expectations expressed in such forward-looking statements.


These factors – many of which are beyond our control and the effects of which can be difficult to predict – include but are not limited to: our ability to successfully implement various initiatives throughout the company under expected time frames, the risk that initiatives will not be completed within a specified period or at all or with the results or outcomes as originally expected or anticipated by RBC, our ability to enhance accessibility in RBC’s business operations, including RBC’s workspaces and retail branches, feasibility of incorporating accessibility into our information and communication technologies, the legal and regulatory environment, and regulatory compliance (which could lead to us being subject to various legal and regulatory proceedings, the potential outcome of which could include regulatory restrictions, penalties and fines), strategic, reputation, competitive, and systemic risks and other risks. We caution that the foregoing list of risk factors is not exhaustive and other factors could also adversely affect our results. Additional factors that could cause actual results to differ materially from the expectations in such forward-looking statements can be found in the risk sections of our Annual Report for the year ended October 31, 2022 (2022 Annual Report) and the Risk management section of our Quarterly Report for the three-month period ended April 30, 2023 (Q2 2023 Report to Shareholders). When relying on our forward-looking statements to make decisions with respect to us, investors and others should carefully consider the foregoing factors and other uncertainties and potential events.


Except as required by law, RBC does not undertake to update any forward-looking statement, whether written or oral, that may be made from time to time by us or on our behalf.


All references to websites are for your information only. The content of any websites referred to in this Plan, including via a website link, and any other websites they refer to are not incorporated by reference in, and do not form part of, this Plan.