Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name of RBC and may be referred to in this text as RBC. We are Canada’s largest bank as measured by assets and market capitalization and one of North America’s leading diversified financial services companies. We provide personal and commercial banking, wealth management services, insurance, corporate and investment banking and transaction processing services on a global basis. Our Global Technology and Operations and Global Functions teams enable business growth with expert professional advice and state-of-the-art processes and technology. We employ more than 70,000 full- and part-time employees who serve more than 15 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 36 other countries.



  Always earning the right to be our clients’ first choice


•  Excellent service to clients and each other
Working together to succeed
Personal responsibility for high performance
Diversity for growth and innovation
Trust through integrity in everything we do

Strategic goals

•  To be the undisputed leader in financial services in Canada  
To build on our strengths in banking, wealth management and capital markets in the United States
To be a premier provider of selected global financial services  


This annual report contains forward-looking statements within the meaning of certain securities laws, including the “safe harbour” provisions of the United States Private Securities Litigation Reform Act of 1995 and any applicable Canadian securities legislation. We caution readers not to place undue reliance on these statements as a number of important factors could cause our actual results to differ materially from the expectations expressed in such forward-looking statements. Additional information about these factors can be found under “Caution regarding forward-looking statements” on page 33.