Global Technology and Operations and Global Functions

Team profile

More than 18,000 employees in Global Technology and Operations (GTO) and Global Functions apply leading practices to support RBC’s delivery of innovative ways to meet the changing needs and expectations of our clients, employees and other stakeholders. In addition, GTO and Global Functions help RBC realize cost savings, allocate resources and strengthen governance.

GTO provides the operational and technological foundation required for effective delivery of products and services to our clients. In partnership with the businesses and through its processing and call centres, GTO provides contact management, product fulfillment, sales, service, technology and operational support solutions that provide value to our clients.

Global Functions is a team of specialized professionals that provides sound governance, thought leadership and an enterprise perspective on strategic issues, challenges and opportunities facing RBC and its businesses. It supports business growth by providing insight and governance in the areas of risk and controls, compliance, law, finance, tax, communications and brand. As well, it prudently manages the capital, liquidity and funding positions of the enterprise to ensure RBC meets regulatory requirements while ensuring effective cost management and capital allocation.


Achievements in 2006
•   Global Functions contributed to RBC’s financial performance and achievement of a number of objectives by effectively managing capital, supporting the businesses in maintaining strong credit quality and lowering our effective income tax rate.
Global Functions supported enterprise M&A activity by conducting comprehensive due diligence, negotiations and stakeholder relations in all major transactions, including the formation of RBC Dexia IS, the acquisitions of Abacus Financial Services Group Ltd., American Guaranty & Trust Company and the announced agreements to acquire Flag and the AmSouth branches.
GTO worked with its business partners to handle more than 100 million client calls, 330 million ABM transactions, 105 million online banking transactions, 2.3 billion point-of-sale transactions, and 100 million equity transactions.
RBC was named among the best companies globally for technology and organizational excellence for the seventh time in the past 10 years (CIO magazine).



  2007 and beyond
•   GTO will focus on driving innovative process and technology improvements that simultaneously deliver a differentiated client experience and increased operating leverage.
Global Functions will focus on contributing to our financial performance by continuing to maintain a solid balance sheet, strong credit quality and capital ratios, and effectively managing RBC’s tax position.
Global Functions will focus on contributing to business growth through maintaining a strong governance regime, an effective brand strategy, strategic enterprise planning, proactive enterprise compliance, and solid relationships with investors, credit rating agencies, regulators and other stakeholders.
Global Functions and GTO will continue to partner with our businesses to improve and simplify processes that impact clients and employees.



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