MISSISSAUGA, August 7, 2013 — RBC Insurance was ranked highest overall in customer satisfaction for auto insurance claims experience among insurance companies in Canada, according to the inaugural J.D. Power 2013 Canadian Auto Claims Satisfaction StudySM.
This independent study identifies overall customer satisfaction with the auto insurance claims experience using six categories: First Notice of Loss, Service Interaction, Appraisal, Repair Process, Rental Car Experience and Settlement. J.D. Power surveyed more than 2,400 customers across Canada who recently filed a claim with their auto insurance provider.
"When clients choose RBC Insurance as their provider for auto insurance, they put their trust in us to provide quality service and support, especially when they file a claim," said Neil Skelding, president and CEO, RBC Insurance. "Having our clients rate us highest in the J.D. Power study speaks volumes about our exceptional team of professionals who deliver their best to our clients each and every day."
Among the highlights from the study, RBC Insurance was recognized as having the highest level of customer satisfaction in the two factors for auto insurance claims: Settlement and First Notice of Loss.
RBC Insurance has continued to improve its claims process. For example, it introduced Virtual Appraisals and Auto Express, two client-centric programs that simplify the claims process and improve turnaround times.
"At RBC Insurance, we are constantly looking for ways to improve our claims experience," added Skelding. "Our claims team has made some major strides in making the auto insurance claims process quicker and simpler - and our clients are signalling that these enhancements are working for them."