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Safeguarding Your Information

Protecting our clients' personal, business and financial information and safeguarding you from fraud are among our highest priorities. In addition to our stringent Privacy Practices, we employ a diverse range of technologies and security mechanisms to ensure the safety, confidentiality and integrity of your information and transactions.

We believe that working together is the best way to safeguard against financial fraud. We have a team of dedicated fraud experts working 24/7 to prevent, detect and investigate fraud and we work closely with industry associations, government and law enforcement. We invest in emerging and new technologies and maintain rigorous security procedures to ensure that you can enjoy doing business with us in a safe and secure environment.

  • We build fraud prevention measures into our due diligence process and regularly upgrade our fraud detection/prevention systems.
  • Fraud detection and prevention activities are part of our normal business activities.
  • Although technologies can make it easier for fraud to occur, we employ around the clock sophisticated monitoring systems and controls to detect and prevent fraudulent activity.
  • We may proactively contact you directly or via automated call to alert you or to confirm the legitimacy of certain account transactions. You can identify yourself and access an alert delivered via an automated call using your postal code or date of birth. If you feel uncomfortable with automated call authentication, discontinue the call and call us back using a published telephone number or the caller display number that you have independently verified as valid, prior to providing any information.

GDPR is a regulation by which the European Union intends to strengthen and unify data protection for all individuals within the Union.

RBC's Approach

Protecting your privacy and safeguarding your personal, business and financial information is a cornerstone of our business and will always be one of our highest priorities. RBC adheres to rigorous codes, policies and standards that govern what information may be collected, how it is used and how it is protected.

The RBC Privacy Risk Management program is global in nature; its oversight is managed by specialists who cover each country in which we operate. The Chief Privacy Officer provides direction and oversees Privacy Risk Management globally. Our Privacy Risk Management program is based on the Organization for Economic Cooperation and Development (OECD) privacy principles, which include cyber security as part of the Security Safeguards principle.

Our goal is to ensure our existing privacy program is enhanced to comply with GDPR while minimizing client impact.