Skip to main content
RBC Thought Leadership AI, Technology and Innovation Online Education’s Big Bang Moment
AI, Technology and Innovation

Online Education's Big Bang Moment

John Baker, founder of D2L, joined RBC Disruptors to talk about how Canada can take advantage of this opportunity to lead the charge.

Read time 4 minutes

Almost overnight, more than one billion students and nearly every school on the planet had to go online. In Canada, post-secondary institutions moved more than 2 million students online.

Many schools were caught off-guard and are struggling through this transition. A new RBC Thought Leadership report, The Future of Post-Secondary Education: On Campus Online and On Demand, found that Canadian institutions historically lacked the resources or expertise to fully develop online learning. In 2019, only about 16% of university and 12% of college students learned primarily online.

Other institutions have offered online education for years and are ready to seize this moment using the right tools, mindsets, and technologies.

John Baker is the founder of Waterloo-based D2L, a global software company that develops cloud-based learning management systems. He joined the RBC Disruptors podcast to talk about the mass disruption to education, what schools and institutions need to adapt, and how Canada can take advantage of this opportunity to lead the charge.


Listen on Apple PodcastsSpotify or Simplecast |

See transcript


Baker noted that the schools now thriving in the pandemic are those that were ready for fully online learning, that invested in their faculty and online tools and concepts.

“It’s not just simply putting up videos or lectures or running a meeting. It’s really thinking about how to use that medium differently,” he said.

Crucially, it’s not about transplanting classroom methods onto a screen, but designing ways to engage students digitally. This has been a focus for Athabasca University, Canada’s largest online university, said its president Neil Fassina, who also joined the podcast.

“When online learning is designed specifically for the engagement, the interaction of an online learner, we can actually create a space that is incredibly personalized, incredibly engaging and doesn’t duplicate, but actually replaces what one might come to see in a place-based classroom,” Fassina said.

The next few months will be critical for institutions and classrooms – from kindergarten to post-grad – as they prepare for the return of school in the fall. The future of learning promises to be a hybrid, if not completely online, experience.

So, how should educators prepare for that future? Here are five takeaways.

1. Support teachers.Many are not yet equipped or supported for this brave new world. They need time to develop a whole new skill set, and have the tools to turn online teaching into something magical.

2. Personalize the student experience.

UX or user experience is key to all digital innovation. Online education isn’t about video lectures. It’s not Zoom. It’s about creating a unique interaction between teacher and student — and between students — and using feedback loops, including data, to constantly improve.

3. Go global.

There is a huge opportunity for Canada to leverage our strength in education and scale our digital platforms on a global basis. We need to think global campuses and global partnerships.

4. Think skills.

We’re shifting from a credential based to a skills based economy — and human skills are at their core. Coming out of the pandemic, one of those human skills — resilience — will be more valuable than ever. And students are developing resilience through online learning, along with collaboration, communication and complex problem solving.

5. Always on.

The future of education will be online, on campus and on demand. There are social aspects of a traditional educational environment that are still valued, and in demand. The institutions that will thrive will figure out how to blend technology and socialization – and involve students in the process.

Read our latest report on the future of higher education and Canada’s opportunity to become a global player in online education.


The Future of Post-Secondary Education

Read Report


This article is intended as general information only and is not to be relied upon as constituting legal, financial or other professional advice. The reader is solely liable for any use of the information contained in this document and Royal Bank of Canada (“RBC”) nor any of its affiliates nor any of their respective directors, officers, employees or agents shall be held responsible for any direct or indirect damages arising from the use of this document by the reader. A professional advisor should be consulted regarding your specific situation. Information presented is believed to be factual and up-to-date but we do not guarantee its accuracy and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the authors as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or any of its affiliates. This document may contain forward-looking statements within the meaning of certain securities laws, which are subject to RBC’s caution regarding forward-looking statements. ESG (including climate) metrics, data and other information contained on this website are or may be based on assumptions, estimates and judgements. For cautionary statements relating to the information on this website, refer to the “Caution regarding forward-looking statements” and the “Important notice regarding this document” sections in our latest climate report or sustainability report, available at: https://www.rbc.com/our-impact/sustainability-reporting/index.html. Except as required by law, none of RBC nor any of its affiliates undertake to update any information in this document.

Important Notice Regarding Information on this Website and Caution Regarding Forward-Looking Statements

The information on this website is intended as general information only and does not constitute an offer or a solicitation to buy or sell any security, product or service in any jurisdiction; nor is it intended to provide investment, financial, legal, accounting, tax or other advice, and such information should not to be relied or acted upon for providing such advice. Nothing herein shall form the basis of or be relied upon in connection with any contract, commitment, or investment decision whatsoever. The reader is solely liable for any use of the information contained herein, and neither Royal Bank of Canada (“RBC”, “we”, “our” and “us”) and its subsidiaries nor any of RBC’s affiliates nor any of their respective directors, officers, employees or agents shall be held responsible for any direct or indirect damage arising from the use of any information contained herein by the reader.

From time to time, we make written or oral forward-looking statements within the meaning of certain securities laws, including on this website, in filings with Canadian securities regulators or the U.S. Securities and Exchange Commission, and in other communications. Such statements are subject to our caution regarding forward-looking statements. Forward-looking statements on our website include, but are not limited to, statements relating to our economic and sustainability related objectives, vision, commitments, goals and targets as well as potential events and actions. By their very nature, forward-looking statements require us to make assumptions and are subject to inherent risks and uncertainties, which give rise to the possibility that our predictions, expectations or conclusions will not prove to be accurate, that our assumptions may not be correct, and that our objectives, vision, commitments, goals and targets will not be achieved. We caution readers not to place undue reliance on these statements as a number of risk factors – many of which are beyond our control and the effects of which can be difficult to predict – could cause our actual results to differ materially from the expectations expressed in such forward-looking statements. ESG (including climate) metrics, data and other information contained on this website are or may be based on assumptions, estimates and judgements. For cautionary statements relating to the information on this website, refer to the “Caution regarding forward-looking statements” and the “Important notice regarding this report” sections in our latest sustainability report, available at: https://www.rbc.com/our-impact/sustainability-reporting/index.html.

Except as required by law, none of RBC nor any of its affiliates undertake to update any information on this website.

All expressions of opinion on this website reflect the judgment of the authors as of the date of publication and are subject to change. We do not guarantee the accuracy of the information or expressions of opinion presented herein and they should not be regarded as a complete analysis of the subjects discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by RBC or any of its affiliates.

All references to websites are for your information only. The content of any websites referred to on this website, including via website link, and any other websites they refer to are not incorporated by reference in, and do not form part of, this website.  This website is also not intended to make representations as to sustainability-related initiatives of any third parties, whether named herein or otherwise, which may involve information and events that are beyond our control.