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The Accessible Canada Act (ACA) was enacted in 2019 with the aim of realizing a barrier-free Canada by 2040 by identifying, removing and preventing accessibility barriers within the federal government’s jurisdiction. One of RBC’s requirements under the ACA is to publish this RBC Accessibility Plan (the “Plan”) by June 1, 2023.

The ACA identifies the priority areas to pursue barrier-free accessibility; this Plan aligns with the ACA priority areas that are applicable to our financial services businesslegal bug 1:

  • Employment
  • Built environment
  • Information and communication technologies
  • Communication other than information and communication technologies
  • Design and delivery of programs and services
  • Procurement of goods, services and facilities

The purpose of this Planlegal bug 2 is to outline how RBC will identify, remove and prevent barriers for Persons with Disabilities and meet relevant ACA requirements. This Plan was informed by internal and external consultations with Persons with Disabilities, including employees, clients and members of the public. We’ve developed action plans to remove these barriers and prevent new ones from occurring in the priority areas applicable to RBC. In some instances, a more thorough assessment is required to identify an effective long-term solution and implementation. We will provide more detail in future progress updates to this Plan. This Plan will continue to evolve as we progress toward our accessibility goals and with the release of future accessibility standards/requirements.

RBC’s Plan has been informed by and developed with:

  • Accessibility Standards Canada’s “nothing without us” principle in mind
  • Consultations and feedback from our employees, clients and members of the public who identified as having a disability
  • Conversations with accessibility experts to identify barriers and opportunities for improvement

This Plan outlines the progress to date and the actions we plan to take between 2023 and 2026. We will publish an updated Plan in 2026 and progress reports in the interim, which will incorporate any feedback we receive.