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 eBusiness at the companies under RBC Financial Group continues to be recognized for service and
support excellence by customers, industry organizations, research agencies, and publications
around the world. These honours and awards refect our eBusiness team's dedication, technical
expertise, professionalism, and commitment to customer satisfaction.
Ratings & Rankings:
Royal Bank of Canada ranked number 1 by Watchfire GómezPro* for
our Online Banking site. - April 2004
Watchfire GómezPro, leading technology industry analysts, ranked Royal Bank of Canada number 1 in its
Q1 2004 scorecard of Canadian banks. Royal Bank of Canada's ease of use for Online Banking and
responsiveness to customer e-mails were citied as reasons for the number 1 ranking. This prestigious
ranking also recognized Royal Bank of Canada for recently extending its customer online account
transaction history to three months.
Watchfire GómezPro Scorecards measure the quality of online financial service
offerings. For more information, please visit
http://www.watchfire.com/
RBC Financial Group was selected as one of ten organizations to be profiled in Cisco's iQ Magazine's annual "Leaders in Internet Business." - November 2002
This honour recognizes companies and individuals that Cisco believes use Internet strategies to increase productivity, build customer loyalty, and improve efficiencies. RBC was honoured for "its use of Internet technologies to provide services to customers and to improve internal business operations as well as its leadership in showing how business and technology leaders within a company can work together."
http://business.cisco.com
Most Popular Financial Services Web site Destination for Canadians - April 2001
From Media Metrix Canada, a leading internet usage measurement firm
Nielson//NetRatings' Top Web Properties viewed by Canadians - July/Sept. 2001
Neilson/NetRatings is a prominent global source of information on consumer and business usage of the Internet. Royal Bank of Canada has, at various times, made the list of Top Ten Web Properties.
http://www.nielsen-netratings.com/news.jsp
Most reliable and fastest accessibility among banking Web sites - August 2001
From Gomez Inc.,a provider of e-commerce customer experience measurement and benchmarking, measured access and reliability during times of the day and from assorted access points on the internet. Gomez also showed that among brokerages, RBC Direct Investing™ was the fastest.
http://gomez.com/
Top 10% of Best-In-Class Organizations - Enterprise Infrastructure - November 2000
Leading consulting firm Gartner Group ranked Royal Bank of Canada in the top 10% of best-in-class organizations in North America for efficiency in managing and operating our enterprise infrastructure.
Top Canadian financial site - January & July 2001
From Speer & Associates - based on Royal Bank of Canada's strong transactional capabilities. As well, royalbank.com ranked in the top 20 of all Western Hemsiphere financial institutions.
http://www.speerandassociates.com
Online Marketing capability rated best among North American banks - May 2001
From Forrester Research Inc., an independent research firm that analyzes the future of technology change.
Awards:
Next 21 - June 2002
RBC Financial Group has been recognized as a "made-in-Canada" eBusiness success story by Anderson Consulting and the National Post, as part of its 2002 "Next 21" national awards program. RBC was recognized for its ability to successfully transform the organization through technology to provide customers with powerful online capabilities through its online banking services.
Wharton Infosys Business Transformation Award - May 2002
From over 200 entrants, RBC Financial Group was selected as one of two finalists in the organization-wide business transformation category for the 2002 Wharton Infosys Business Transformation Award. The award recognizes global organizations and leading visionaries who have revolutionized their business or industry through the creative application of technology. RBC was recognized for its approach to building a common operating infrastructure, creating a virtual bank for customers and webizing the organization.
http://www.infy.com/WIBTA/default.htm
CIO Choice Award for Information Technology Best Practices - November 2001
According to Gartner's CIO, Bart Stanco, "Over the past year, RBC has been a leader and visionary in its use,
implementation, and ability to manage IT while ultimately benefiting its business. Its
implementation of new and unique technologies is impressive and should serve as a model to the entire industry."
http://www3.gartner.com/5_about/press_room/460b.html
2001 Canadian Information Productivity Award of Excellence
For our Enterprise-Wide Fraud Detection solution and for the ClientSource platform. Fraud Detection utilizes
advanced computing technologies to prevent and detect fraud early by analyzing customer transactions and
events in real time. ClientSource provides online brokerage customers with a consolidated view of their account information and easy access with a single PIN client number.
In 2000, RBC received Awards of Excellence for our Enterprise-Wide Customer Relationship Management strategy
and for the RBC Insurance product, RBC Insurance WorldProtectT, which provides easy Internet access to travel
insurance products.
http://www.cipa.com/featured_solutions/archives_prev.html
2001 CIO Canada ITX Award for Business Value for Viewfinder®
RBC Global Services' ViewFinder Web platform offers registered Institutional and Investor Services (IIS) clients a comprehensive 'toolset' of eBusiness products, services and functions. Client service
professionals can assess individual client needs and requirements, then deploy that combination of
services and features from the platform which best meets those needs. Within these client partnerships,
distribution costs have been reduced, time to market for new services reduced, and work processes between
clients and investors further automated and integrated. Royal Bank of Canada's eBusiness Gateway and Fraud Detection Systems were also honoured as finalists. The eBusiness gateway acts as a portal for information and functionality for
our Canadian bank, trust, brokerage and full service brokerage systems; our U.S. internet bank; and for our
international bank in the Caribbean. The Fraud Detection platform analyzes data in real time to detect
fraud early.
http://www.itxawards.com/
CIO Top 100 Companies - Innovative Technology Initiatives
Second consecutive year, from CIO Magazine. Cio Magazine annually recognizes companies for business and
technology leadership.
http://www.cio.com/awards.html
1st Place - Best e-Mail Support
From Quicken.ca's 2001 Online Banking Report. Royal Bank of Canada wins the citation for sending a full
response to e-mail queries - not an auto response - in just four hours. Overall, Royal Bank of Canada scored in the top 3 with 4˝ stars.
http://www.intuit.com/canada/quicken/
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