As a leading employer, corporate donor, taxpayer, and purchaser of goods and services, RBC Financial Group
has an impact on the communities in which we operate. Our extensive network of operations and sense of civic involvement make us a strong presence in communities of all sizes across Canada, the Bahamas, the Caribbean and increasingly in the United States.

Who we are		In Canada		Internationally
•  Royal Bank of Canada (RBC), which trades as RY on the TSX and NYSE, and its subsidiaries operate under the masterbrand of RBC Financial Group. • We are Canada’s largest financial institution as measured by assets, and one of North America’s leading diversified financial services companies. • We serve more than 12 million personal, business and public sector clients through offices in North America and some 30 countries around the world.		•  We rank first or second in most personal and commercial banking retail products, including mortgages and deposits. •  We have the leading full-service brokerage operation (by assets), the largest private bank, the top mutual fund provider among Canadian banks and the second-largest self-directed brokerage operation (by assets). •  We are the largest Canadian bank-owned insurer, one of the fastest growing in Canada, and a leader in travel insurance and creditor products. •  We continue to be the top-ranked securities underwriter and a leading mergers and acquisitions advisor. •  We have the largest custody operations in Canada.		•  In the United States, we provide personal and commercial banking, mortgage origination, insurance, full-service brokerage and corporate and investment banking services to over two million clients through RBC Centura, RBC Mortgage, RBC Builder Finance, RBC Insurance, RBC Liberty Insurance, RBC Dain Rauscher and RBC Capital Markets. •  We have a retail network in the Caribbean and the Bahamas. Outside North America, we provide corporate and investment banking, trade finance, correspondent banking, treasury and securities custody services to business clients, and private banking services to individuals. •  We have a presence in the global reinsurance market. •  We have operations in more than 30 countries.

Our people		Our network		Our economic impact
•  71,876 people employed; • 62,566 full-time equivalent positions; • $6.8 billion paid in employee compensation and benefits; •  $129 million invested in employee learning; •  approximately 80 per cent of eligible employees own our shares through employee savings and share ownership plans.   Our clients •  more than 12 million personal, business and public sector clients; •  nearly 650,000 small and medium-sized enterprise clients; •  2.4 million* telephone clients; •  3.1 million online clients.		•  2,272 branches and other service delivery units; 1,433 of these in Canada; •  4,372 automated banking machines (ABMs); 3,999 of these in Canada.   Our clients’ banking preferences* (number of financial transactions made) •  501.2 million at point-of-sale; •  302.4 million through our ABMs; •  82.5 million in-branch; •  75.5 million Internet (including online banking); •  16.1 million by telephone.   * These numbers refer to RBC Royal Bank clients in Canada as of October 31, 2004.		•  $2.2 billion paid in taxes; . •  $3.7 billion spent on goods and services, from suppliers of all sizes; •  $1.7 billion spent on technology.   Our community investments •  more than $59 million in community investments, including $39.3 million donated to charities, and over $20 million in the support and sponsorship of amateur athletics, the arts and community events; •  RBC is a founding member of Imagine, an organization encouraging Canadian corporations to participate in charitable giving, and a member of the Committee to Encourage Corporate Philanthrophy, a North American network; •  our employees devote tens of thousands of hours to charitable causes in their communities.