RBC’s 2004 Corporate Responsibility Report and Public Accountability Statement

This 2004 Corporate Responsibility Report and Public Accountability Statement is published for all stakeholders of RBC Financial Group (RBC), including employees, clients, investors, suppliers, government and community partners, and is an account of our social and environmental performance. It complements the account of our financial performance provided in our annual report to shareholders.

The examples and numbers contained in this report reflect activities undertaken in fiscal 2004
(November 1, 2003 – October 31, 2004).

When we refer to “employees,” we are including people who work for all the businesses under the RBC Financial Group umbrella around the world (such as RBC Royal Bank, RBC Centura, RBC Investments, RBC Dain Rauscher, RBC Capital Markets, RBC Global Services, RBC Insurance, and RBC Liberty Insurance).

All dollar amounts are reported in Canadian dollars unless otherwise stated.

Public Accountability Statement requirements

All federally regulated financial institutions in Canada with equity greater than $1 billion are required to produce annual public accountability statements for clients and other interested stakeholders, outlining the company’s contributions to the Canadian economy and society.

All the content required in the Public Accountability Statement is included in this 2004 Corporate Responsibility Report and Public Accountability Statement. Additional examples of RBC’s ongoing corporate responsibility initiatives can be found year-round at rbc.com/community.