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If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

For general inquiries or comments regarding Privacy and Security, please also call us.

Canadian RBC company:

If you live in the U.S. please also contact your local authorities as well as the FTC (Federal Trade Commission) at 1-877-438-43381-877-438-4338.

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.

For phishing emails, please notify us by forwarding the suspicious email to phishing@rbc.com for analysis. Please note that phishing@rbc.com is an automated mailbox for reporting phishing and website fraud only – we are unable to provide responses from this mailbox. If you require a response, please direct your question through the phone numbers listed .

To report fake websites masquerading as RBC company websites, send an email to phishing@rbc.com with the subject "Fake RBC website." Remember to copy the full URL (website address) into the body of the email.

To help you spot phishing emails and fake websites, visit our Cyber site.

If you think you are a victim of identity fraud and you are an RBC client:

Please contact your branch, local office or call immediately

Request a copy of your credit bureau report and review for anything that isn't yours.

Contact Information:

Canada:
  • TransUnion
1-877-525-38231-877-525-3823
  www.transunion.ca
  • Equifax
1-877-323-25981-877-323-2598
  www.consumer.equifax.ca/personal/
United States:
  • TransUnion
1-800-888-42131-800-888-4213
  www.transunion.com
  • Equifax
1-800-685-11111-800-685-1111
  www.equifax.com
  • Experian
1-888-397-37421-888-397-3742
  www.experian.com
International (British Isles):
  • Experian
+44-844-481-8000+44-844-481-8000
  dialing from outside the UK
  0844-481-80000844-481-8000
  dialing locally within the UK
  • Equifax
www.equifax.co.uk
  (all contact is online, unless someone is a member of the Equifax service)

You may escalate your complaint to the RBC Chief Privacy Officer:

Office of the RBC Chief Privacy Officer

PO Box 7500, Station A

Toronto, ON M5W 1P9

Fax: 416-955-2192

Email: ChiefPO@rbc.com

For European residents and/or citizens, if you need to contact RBC’s Data Protection Officer, please email: DPO@rbc.com

If you have concerns with our adherence to applicable privacy rules, you have the right to contact the relevant regulatory and/or date protection authority. Please refer to the website of your local regulatory and/or data protection authority for instructions on how to contact them.

The Office of the Privacy Commissioner of Canada investigates complaints concerning the Personal Information Protection and Electronic Documents Act. Complaints to the Office of the Privacy Commissioner must be submitted in writing.

The Privacy Commissioner of Canada

30 Victoria Street

Gatineau, Quebec K1A 0M6

If you have any other problems or concerns, we’re here to help. Visit RBC Customer Care.