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As the COVID-19 outbreak continues to evolve, we want you to know that RBC is doing everything we can to support you through this difficult time. We can assure you we’re taking added precautions to keep our clients and employees safe. This is our number one priority. Within our branches, we’ve increased the frequency of cleaning with daily disinfection of our retail branches and ATMs.

We also know you still need direct access to your finances – your credit cards, online banking, and more. We’re here to help!

We’re here to support you: Our ATM network and our sales and service professionals are available to you across all of our channels – in select branches as indicated on our branch locator, online and by phone. You’ve put your trust in RBC, and we remain committed to you throughout this situation.

Financial Relief

RBC is here to support you and provide options that can help you manage until circumstances improve. You may be eligible to defer monthly payments on your current RBC installment loan, auto loan or mortgage. If you have an installment loan, auto loan, or mortgage which was in good standing on February 29, 2020, whether or not you are currently participating in our automatic 3 month COVID- 19 deferral program, you are eligible for this additional opt in deferral program for those accounts.

How does a deferral help you?

Deferring payments gives you some financial flexibility now, while you need the funds for other necessities.

What is the impact on your debt?

When you defer payments, it does not eliminate this amount of your debt. Because payments are not being made as originally scheduled, the term of your loan or mortgage is, at a minimum, extended by at least the same number of months as the deferral period, and in certain instances, can significantly extend the term to a period longer than the number of months the deferral is sought.

Can you catch up later?

Yes, if you are looking to minimize the impact of the deferral on your maturity dates and want to explore options to remediate, please call our Advice Centre or speak to your banking representative to find out which options might be available to you.

You must apply for deferrals by 11:59pm EDT / AST on July 15, 2020. Deferrals shall not extend beyond September 30, 2020. Please read this important information before you apply.

To learn more about the deferral program, or to apply, please sign-in to RBC Online Banking.

RBC Online Banking

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UPDATE:

We are currently experiencing higher-than-usual volumes related to our COVID-19 Client Relief Program.

If you have recently requested to enroll in RBC Digital Banking, and/or have requested to have accounts added to your RBC Digital Banking homepage, it may take up to seven (7) business days for your request to be processed or for your additional accounts to appear.

If your enrolment has not been completed or if you do not see your credit facilities added to your Digital Banking page prior to your payment date, you will need to make this payment and request a deferral for (up to) your next three (3) monthly payments provided that period does not extend beyond September 30, 2020.

We appreciate your patience and understanding as we work to process these requests as quickly as possible. If you have already made either of these requests, we kindly ask that you wait until your digital enrollment is completed or until your accounts appear, before contacting our Client Advice Centre.

We apologize for any inconvenience caused. Thank you for choosing RBC.

Temporary Branch Closures & Hours

Temporary Branch Closures & Hours

  • During peak pension periods, some branches are opening early or dedicating opening times to serving seniors and differently-abled persons.
  • Applies to all branches operating in Antigua and Barbuda, The Bahamas, Barbados, the Cayman Islands, Dominica, Grenada, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and the Turks and Caicos Islands.
  • Reduced hours across the region and the temporary closure of select branches in Trinidad and Tobago, The Bahamas, Barbados, and Grenada. See full details here.

For the latest information on branch hours and days of business, clients are encouraged to check RBC’s online Caribbean Branch Locator tool.

Branch Locator

Banking At Home

We’re prepared to support you through these challenging times.

As always, Online Banking and the RBC Mobile App and are safe, easy and available 24/7.

You can:

  • View account balances, transaction history, and your RBC credit card account information
  • Send money to RBC and other local banks
  • Make bill payments
  • Manage your other banking needs

Need help with Online Banking or the RBC Mobile App? Learn more through our online tutorials.

RBC Online Banking

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RBC Mobile App

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Community Support

RBC Royal Bank, together with RBC Capital Markets and RBC Dominion Securities (“RBC”) announced a donation for non-profit organizations across the Caribbean who are supporting food security for at-risk families and those in need during the ongoing novel coronavirus pandemic.

RBC is donating over USD $330,000 to Red Cross societies across the region; Hands for Hunger in The Bahamas; and Cayman Feed our Future and the Cayman Food Bank in the Cayman Islands, all to support food security initiatives. This donation is in addition to RBC’s global commitment of more than CAD $2 million to fight COVID-19 through various partners such as the World Health Organization’s COVID-19 Solidarity Response Fund, Feeding America, and Food Banks Canada.

Frequently Asked Questions

Given the unique environment, we’re already experiencing a high volume of client inquiries. We know you have questions and we appreciate your patience. To help address some of the things that may be on your mind, we have provided answers to the most frequently asked questions.

Our priority is the safety and wellbeing of our employees and our clients. We continue to work closely with international and local public health authorities to monitor the situation regarding the Coronavirus. Our branches and offices have incorporated added precautionary measures including enhanced hygiene protocols. We will continue to follow the guidance of local and international health authorities to make informed decisions.

Our priority is the safety and wellbeing of our employees and our clients. We continue to clean and sanitize our branch and ATMs regularly to help safeguard your health and that of our employees.

We are doing our part, but we all need to play a role in keeping safe & well, and we kindly ask that you:

  • Use mobile or online banking for your banking needs if you have travelled outside the country in the last two weeks, or are experiencing any flu-like symptoms.
  • Practice social distancing.
  • Ensure hands are washed or sanitized.

In the event of a branch closure, a notice will be posted on the branch door.

RBC remains committed to supporting you through all channels. As always, the RBC Mobile App and online banking services are safe, easy and available 24/7.

You can:

  • View account balances, transaction history, and your RBC credit card account information
  • Send money to RBC and other local banks
  • Make bill payments
  • Manage your other banking needs

Click here to sign into Online Banking. For more information on how to sign up for online banking or to download the RBC Mobile App click here.

For RBC Rewards, please visit www.rbcrewardscaribbean.com for all other terms and conditions. Given the current situation, we’re experiencing a high volume of client inquiries by phone. As a result, wait times are longer than usual. If you are travelling within the next 72 hours, please call the Advice Centre and select the Rewards Option. If you are not travelling within the next 72 hours, please consider calling at a later time. We appreciate your patience.

For information on Caribbean Miles, please visit, https://www.caribbean-airlines.com/#/travel-alerts/covid-19-virus-advisory

We will continue to offer our perspectives to help you navigate through the uncertainties.

Call our Advice Centers or speak to your banking representative to help you to feel more at ease.