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U.S. - ENAs the COVID-19 outbreak continues to evolve, we want you to know that RBC is doing everything we can to support you through this difficult time. We can assure you we’re taking added precautions to keep our clients and employees safe. This is our number one priority. Within our branches, we’ve increased the frequency of cleaning with daily disinfection of our retail branches and ATMs.
We also know you still need direct access to your finances – your credit cards, online banking, and more. We’re here to help!
We’re here to support you: Our ATM network and our Sales and Service Professionals are available to you across all of our channels – in select branches as indicated on our branch locator, online and by phone. You’ve put your trust in RBC, and we remain committed to you throughout this situation.
Financial Relief
The COVID-19 Client Relief Program came to an end on September 30, 2020. Though the formal program has ended, we will continue to work closely with you to assist you with the financial support you need.
We can all use some support these days. That’s why we want to check in with you—to ask how you are doing, answer any questions you may have about your money and to see if we can help. Book an appointment to speak with one of our Sales and Service Professionals today, by phone or in person at a branch. Whatever you prefer, we’re here to help.
Temporary Branch Closures & Hours
Temporary Branch Closures & Hours
Before visiting your local branch, be sure to check the Branch Locator for the most up-to-date information on hours and days of operation.
How We Are Keeping You Safe When Visiting a Branch
We’re taking the following precautions when you visit your local RBC Royal Bank branch:
- All clients and employees are asked to use the markings on the floor to maintain a 6 ft. distance.
- We’ve also added maximum branch occupancy limits and installed dividers to allow for distancing.
Banking At Home
We’re prepared to support you through these challenging times.
As always, Online Banking and the RBC Mobile App and are safe, easy and available 24/7.
You can:
- View account balances, transaction history, and your RBC credit card account information
- Send money to RBC and other local banks
- Make bill payments
- Manage your other banking needs
Need help with Online Banking or the RBC Mobile App? Learn more through our online tutorials.
RBC Mobile App
Community Support
RBC Royal Bank, together with RBC Capital Markets and RBC Dominion Securities (“RBC”) announced a donation for non-profit organizations across the Caribbean who are supporting food security for at-risk families and those in need during the ongoing novel coronavirus pandemic.
RBC has donated over USD $330,000 to Red Cross societies across the region; Hands for Hunger in The Bahamas; and Cayman Feed our Future and the Cayman Food Bank in the Cayman Islands, all to support food security initiatives. This donation is in addition to RBC’s global commitment of more than CAD $2 million to fight COVID-19 through various partners such as the World Health Organization’s COVID-19 Solidarity Response Fund, Feeding America, and Food Banks Canada.
Frequently Asked Questions
Given the unique environment, we’re already experiencing a high volume of client inquiries. We know you have questions and we appreciate your patience. To help address some of the things that may be on your mind, we have provided answers to the most frequently asked questions.
Our priority is the safety and wellbeing of our employees and our clients. We continue to work closely with international and local public health authorities to monitor the situation regarding the Coronavirus. Our branches and offices have incorporated added precautionary measures including enhanced hygiene protocols. We will continue to follow the guidance of local and international health authorities to make informed decisions.
Our priority is the safety and wellbeing of our employees and our clients. We continue to clean and sanitize our branch and ATMs regularly to help safeguard your health and that of our employees.
We are doing our part, but we all need to play a role in keeping safe & well, and we kindly ask that you:
- Use mobile or online banking for your banking needs if you have travelled outside the country in the last two weeks, or are experiencing any flu-like symptoms.
- Practice social distancing.
- Ensure hands are washed or sanitized.
In the event of a branch closure, a notice will be posted on the branch door.
RBC remains committed to supporting you through all channels. As always, the RBC Mobile App and online banking services are safe, easy and available 24/7.
You can:
- View account balances, transaction history, and your RBC credit card account information
- Send money to RBC and other local banks
- Make bill payments
- Manage your other banking needs
Click here to sign into Online Banking. For more information on how to sign up for online banking or to download the RBC Mobile App click here.
For RBC Rewards, please visit www.rbcrewardscaribbean.com for all other terms and conditions.
For information on Caribbean Miles, please visit, https://www.caribbean-airlines.com/#/travel-alerts/covid-19-virus-advisory
We want to check in with you—to ask how you are doing, answer any questions you may have about your money and to see if we can help.
Book an appointment to speak with one of our Sales and Service Professionals today, by phone or in person at a branch. Whatever you prefer, we’re here to help.