Corporate Responsibility embodies the
overall relationship of a corporation with its clients, shareholders,
employees and communities. Behaving in a responsible manner while
producing sound and sustainable financial results is an essential
part of our relationships and a strategic investment in the future
prosperity of our society.
We are committed to providing a superior experience to all our
clients. This is our prime focus in building strong, enduring
relationships. We strive to meet our clients’ financial
needs by providing integrated financial service offerings with
top-quality, innovative products. We deliver our services through
a variety of channels to ensure ease of client access. An integral
part of providing a superior client experience is prompt, efficient
attention to complaints. The Office of the Ombudsman provides
an impartial appeal avenue for concerns not resolved through
our established complaint management process.
We are focused on maximizing long-term shareholder value through
strong financial performance and returns and disciplined and
profitable expansion. We are committed to providing excellent
service and disclosure to our shareholders and ensuring the highest
standards of corporate governance. Over the past 10 years, an
investment in our common shares has provided shareholders with
a compound annual total return of 19.6 per cent. Shareholder
information is available at rbc.com/investorrelations.
Our employees are fundamental to RBC Financial Group’s successful
relationships with clients and communities. Our employees are guided
by our vision of “Always earning the right to be our clients’ first
choice” and our clients tell us that our employees are knowledgeable,
professional and act consistently in clients’ best interests.
We attract, engage and retain a world-class workforce through Total
Rewards that encompass the whole employment experience. Employees
tell us RBC Financial Group provides motivating work, extensive
opportunities for learning and career development, competitive
pay and benefits, and a positive and flexible environment where
diversity is valued. Ensuring our employees continue to successfully
meet the needs of our clients remains our goal.
We are considered a leader in corporate responsibility, and we
consider “responsibility” to include the way we do
business, how we treat our employees and clients, as well as
our commitment to communities. This year, we invested more than
$59 million in communities worldwide, including $39 million in
donations, to causes such as after-school programs, health care
initiatives and economic
development; and over $20 million in the sponsorship of amateur
athletics, the arts and local events. Our employees contributed
countless volunteer hours, also sharing skills and knowledge to
help enrich our communities. For more, see our 2004 Corporate Responsibility
Report, or visit rbc.com/community.