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Text Message Information

What Is a Short Code?

A short code is a 5 or 6 digit number that displays as the sender of a text message to your mobile device. Short codes are owned by the Canadian Wireless Telecommunications Association (CWTA) and are governed by the terms of a lease with the CWTA.

While some RBC communications involve a one-time text message, other communications involve ongoing communication based on the opt-in preferences you’ve selected for that specific messaging service.

Short Code

Royal Bank of Canada and its subsidiaries (“RBC”) send text messages if requested for various purposes including:

  • verification of an authentication process
  • authorization of certain transactions
  • marketing messages about offers and products
  • financial alerts

What Is a Long Code?

A Long Code is an 8-10 digit phone number that displays as the sender of a text message to your mobile device. Long codes function much like regular phone numbers and can be local, or toll-free. They permit 2-way communication, allowing users to respond via SMS text, or call to take further action.

RBC may use long codes as a way to communicate with you during an authentication process, to confirm appointment times, or to send a notification of a gift received.

Long Code

Royal Bank of Canada and its subsidiaries (“RBC”) send text messages via SMS long code for various purposes including:

  • Verification of an authentication process
  • Client appointment Reminders
  • Notification of gifts received

Your Information is Safe with RBC

You can feel confident knowing that we are fully committed to protecting your privacy and safeguarding your financial information within all RBC digital channels, including SMS text alerts.

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