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TORONTO (CANADA) – March 25, 2020 — RBC Royal Bank (RY on TSX and NYSE) (“RBC”) announced the introduction of special month-end banking times for seniors and differently-abled persons due to the ongoing novel coronavirus (COVID-19) global pandemic.

From Friday, March 27, 2020 to Friday, April 3, 2020, most RBC branches will open 15 minutes early to serve seniors and differently-abled persons. Following the early-opening, the first 30 minutes of regular branch hours will continue to be reserved for seniors and differently-abled persons.

This initiative will apply to all branches operating in Antigua and Barbuda, The Bahamas, Barbados, the Cayman Islands, Dominica, Grenada, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, and the Turks and Caicos Islands.

Earlier this week, RBC also announced reduced hours across the region and the temporary closure of select branches in Trinidad and Tobago, The Bahamas, Barbados, and Grenada. For the latest information on branch hours and days of business, clients are encouraged to check RBC’s online Caribbean Branch Locator tool.


“The health and safety of everyone who enters our branches is our top priority,” said Rob Johnston, Head of Caribbean Banking, Royal Bank of Canada. “That includes making sure seniors and differently-abled persons who are more vulnerable to COVID-19 receive extra care during this challenging time. RBC’s locations across the Caribbean undergo rigorous daily cleaning, sanitizing, and disinfecting, including frequent cleaning of commonly-used surfaces. We are committed to making sure our locations remain safe for all clients and employees throughout this ongoing crisis.”

“The health and safety of everyone who enters our branches is our top priority,” added Johnston. “At RBC, we are continuing to promote social distancing measures, we are vigorously cleaning, disinfecting, and sanitizing our locations daily, and we are encouraging employees who are able to work from home to do so for the time being.”

“We are all in this together and we all must do our part,” said Johnston. “If you’re feeling unwell, please stay home. If you’re unsure of what to do, listen to local health authorities, practice social distancing, and follow the rules and guidelines put out by governments across the region. RBC has a long history of standing by Caribbean clients through challenging times and this commitment will continue throughout this crisis and beyond.”

About RBC in the Caribbean

With more than 110 years of dedicated service to the region, RBC has a presence in 17 countries and territories, with 52 branches and over 3,000 employees serving more than one million clients. As one of the Caribbean’s leading diversified financial services companies, RBC provides personal and commercial banking, wealth management, corporate and investment banking, insurance and trust and asset management services to a wide range of clients, including individuals, small businesses, general commercial entities, regional and multi-national corporations and governments. For more information, please visit

About RBC

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 86,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 16 million clients in Canada, the U.S. and 33 other countries. Learn more at‎

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at

For more information (media only):

Andrew McGrath | Senior Manager, Corporate Communications | Toronto, ON

E: | T: +1 (416) 974-3749