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RBC Is Here with Care, Help & Support

We are closely monitoring the wildfires in Northwest Territories and British Columbia with a focus on the safety and well-being of our employees, clients & their families.

To provide some relief for our RBC clients affected by these wildfires, we’ve launched a Financial Relief Program that offers:


Short-term payment deferrals on mortgages, personal loans and credit cards.


Fee reversals for any charges caused by overdraft, non-RBC ATM use and early GIC withdrawals.


Small Business & Commercial clients will also be afforded special consideration through their RBC Account Managers.

RBC Clients

If you have any questions or concerns, please visit our online booking tool and arrange for one of our advisors to call you. We will do all we can to support you during this difficult time.

RBC Insurance Clients Affected

Insurance clients with questions or concerns about their policy or claim, or to file a claim, may call: 1-800-769-2526

Red Cross


RBC has joined many others across Canada in making donations to the Canadian Red Cross, Central Okanagan Food Bank and Mamas for Mamas to support impacted families.

Canadians can also provide support by donating at or at any RBC Branch.