COVID-19: How RBC is helping our clients

As the COVID-19 outbreak continues to evolve, I want you to know that RBC is doing everything we can to support you through this difficult time. I can assure you that we’re taking added precautions to keep our clients and employees safe. This is our number one priority. Within our branches, we’ve increased the frequency of cleaning with daily disinfection of our retail branches and ATMs.

We also know that life must go on, and that means you still need direct access to your finances – your credit cards, online banking, and more.

We’re here to help.

Our branches are open and our ATM network is fully operational. Our advisors are available to you across all of our channels – in branch, online and by phone. You’ve put your trust in RBC, and we remain committed to you throughout this situation.

Given the unique environment, we’re already experiencing a high volume of client inquiries. We know you have a lot of questions and we appreciate your patience. To help address some of the things that may be on your mind, we have provided some answers to commonly asked questions here.

We’re prepared to support you through these challenging times.

As always, the RBC Mobile App and online banking are safe, easy and available 24/7.

You can:

View account balances, transaction history, and your RBC credit card account information
Send money with Interac e-Transfer
Make Canadian bill payments
Manage your other banking needs

Click here to sign into Online Banking. For more information on how to sign up for online banking or to download the RBC Mobile App click here.

Here is some more information specific to:

Investments: https://www.rbcroyalbank.com/investments/index.html

Mortgage: https://www.rbcroyalbank.com/mortgages/index.html

Credit cards: https://www.rbcroyalbank.com/credit-cards/index.html

Travel: https://www.rbcrewards.com/ann/covid/covid-advisory.html

As this issue continues to evolve, we remain committed to supporting you and keeping you informed. We’ll share more updates as we have them. Thank you for choosing RBC.

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Neil McLaughlin
Group Head, Personal & Commercial Banking