Date: Wednesday, June 13, 2018
Webcast: 8 a.m. to 11:45 a.m. (EDT)
Location: Toronto, Canada
Webcast and Dial-in Information
This webcast is specifically designed for you to both watch and listen to the presentation using your computer during, and after, the event.
Dial-in Access (Audio Only):
- Canada Toll Free (English): 1 (888) 465-5079
- Toronto Local (English): (416) 216-4169
- Audience Passcode: 5882 283:
|8:00AM – 8:15AM||01. Creating More Value for Clients||Dave McKay|
|8:15AM – 8:45AM||02. Leveraging Unique Assets to Drive Market Share Shift in Canadian Banking||Neil McLaughlin|
|8:45AM – 9:05AM||03. Extending Market Leadership in Wealth Management||Doug Guzman|
|9:05AM – 9:25AM||04. Strong Technology & Data Foundation||Bruce Ross|
|9:40AM – 10:30AM||05. Moving Beyond Banking||Mike Dobbins|
|10:30AM – 10:45AM||06. Evolution of Financial Targets||Rod Bolger|
|10:45AM – 11:45AM||07. Closing and Q&A||Dave McKay|
David I. McKay
President & Chief Executive Officer
Group Head, Personal &
Chief Strategy & Corporate
Dr. Foteini Agrafioti
Head of Borealis AI
Chief Financial Officer
Douglas A. Guzman
Group Head, RBC Wealth
Management & RBC Insurance
Group Head, Technology
Executive Vice President,
Cards, Payments & Banking
David I. McKay
President & Chief Executive Officer
Dave McKay is President and CEO of RBC, Canada’s biggest bank, and one of the largest in the world based on market capitalization. Dave is credited with helping transform the bank’s retail division and introduce new technology that has enabled RBC to adapt and evolve to rapidly-changing consumer demands. Appointed President and CEO in 2014, the following year he led the acquisition of City National Corporation, creating a platform for growth with institutional, corporate and high net worth clients in the U.S.
Dave started his career at RBC in 1988 as a computer programmer before moving to the organization’s retail banking arm. He then held progressively senior roles in Canada and Japan in retail and business banking, group risk management, and corporate banking, ultimately becoming Group Head, Personal & Commercial Banking in 2012. Dave was named ‘Retail Banker of the Year’ in 2012 and 2015 by Retail Banker International.
An unwavering champion for Canada’s innovation ecosystem, Dave is leading RBC’s support for and partnerships with universities, start-ups and accelerators, particularly in transformational technologies such as artificial intelligence and blockchain. He is also a passionate advocate for youth, promoting the benefits of work-integrated learning and supporting the development of RBC Future Launch, a 10-year, $500 million commitment to help young people build the skills and capabilities required to succeed in a changing world.
Dave holds a Bachelor of Mathematics from the University of Waterloo, an MBA from the Richard Ivey School of Business at the University of Western Ontario and an honorary Doctor of Laws degree from Ryerson University. He serves on the Board of Trustees for the Hospital for Sick Children (Sick Kids) and is a member of the U.S. Financial Services Roundtable Board, the Business Higher Education Roundtable, the Business Council of Canada, and the Catalyst Canada Advisory Board. In 2016, Dave chaired the United Way Toronto and York Region’s record-breaking fundraising campaign.
Chief Financial Officer
As Chief Financial Officer, Rod Bolger is responsible for Finance, Taxation and Performance Management and Investor Relations, Corporate Treasury, and The Law Group. Together with other members of Group Executive, he is responsible for setting the overall strategic direction of RBC. In addition, Rod chairs RBC’s Asset-Liability Committee.
Prior to his current role, Mr. Bolger was Executive Vice-President Finance & Controller for RBC and was responsible for all external, board and management reporting, accounting policy, performance management, financial management systems and finance operational risk. In addition, Rod had finance responsibility for Wealth Management, Insurance and Investor & Treasury Services.
In 2011, Mr. Bolger joined RBC bringing with him significant financial services experience from Bank of America and Citigroup. At Bank of America, he served as the CFO for Global Technology & Operations, Global Corporate Bank, Global Product Solutions and Premier Banking and Investments. At Citigroup, he was Deputy CFO and Controller for the domestic retail bank, and head corporate accounting policy for mergers, acquisitions and divestitures, globally. Prior to that, he spent over a decade with PricewaterhouseCoopers in the U.S. and the U.K.
Mr. Bolger serves as Chair of Dixon Hall Neighbourhood Services, a multi-service not-for-profit agency that offers a wide range of supportive programs and services to several Toronto communities. He was a member of the Enhanced Disclosure Task Force established by the Financial Stability Board in Basel.
He is a graduate of Georgetown University in Washington, D.C., with a degree in Accounting. He also earned a M.B.A. from Columbia University in New York City. He earned his CPA (inactive) in the State of New Jersey in 1991. He is married with three children and lives in Toronto, Canada.
Group Head, Personal & Commercial Banking
As Group Head, Personal & Commercial Banking, Neil McLaughlin is responsible for RBC’s banking businesses in Canada and the Caribbean, including personal and commercial financial services, credit cards and payments, digital solutions, as well as RBC’s sales and branch distribution, operations and advice centres. Together with other members of Group Executive, Mr. McLaughlin is responsible for setting the overall strategic direction of RBC.
Immediately prior to this position, as Executive Vice President, Business Financial Services for RBC’s Canadian Banking division, Neil was responsible for setting the strategic direction and leading all lines of business that serve small business and commercial clients through an extensive business banking network.
Neil joined RBC in 1998 and has held a wide range of senior management and executive positions within Canadian Banking, including roles in the Credit Card and Personal Lending lines of businesses and distribution and operations. As well, Neil was Senior Vice President Marketing & Channel Strategy, responsible for leading Brand, Marketing, Advertising and Sponsorship, with direct accountability for digital channels, the physical distribution network, client knowledge and insights and the client information management team. He also served as Senior Vice President, Risk Operations within Canadian Banking Operations, responsible for credit adjudication, fraud, collections, operational risk and the Commercial Advisory Group.
Neil holds a Bachelors of Commerce degree and an MBA. He lives in Toronto with his wife and their two children and currently serves on the board of the Children’s Wish Foundation, Ontario Chapter.
Douglas A. Guzman
Group Head, RBC Wealth Management & RBC Insurance
As Group Head, RBC Wealth Management & RBC Insurance, Doug Guzman leads the RBC businesses that serve the wealth management needs of affluent and high net worth clients globally, and teams that provide asset management and trust products. He also oversees RBC Insurance, which provides a wide range of travel, life, health, home, auto, wealth and reinsurance products and solutions, as well as creditor and business insurance services, to individual, business and group clients. In addition, along with other members of Group Executive, Mr. Guzman is responsible for setting the overall strategic direction of RBC.
Mr. Guzman has also assumed the role of Deputy Chair, RBC Capital Markets, where he continues to act as the lead relationship manager with a select number of key clients.
Prior to this appointment, Mr. Guzman was Managing Director and Head of Global Investment Banking, Capital Markets, responsible for the firm's Investment Banking teams globally, as well as U.S. Municipal Finance. He had senior client coverage responsibility for a number of RBC Capital Markets' most important clients and was a member of the firm's Operating Committee and Loan Commitments Committee.
In his 14 years with RBC, Mr. Guzman has become known for his focus on clients and relationships, while delivering strong business results. Before joining RBC in 2005, he was a Managing Director at Goldman Sachs in New York and Toronto, where he had co-head responsibility for each of the Global Metals and Mining and the Canadian Investment Banking businesses.
In 2014, Mr. Guzman co-led the RBC Employee Giving Campaign, inspiring employees to go above and beyond in their personal donations and driving record results. In addition, he is a member of the Board of Directors of St. Michael's Hospital, the Advisory Board of the Richard Ivey School of Business Administration at The University of Western Ontario and the Board of Trustees of the Upper Canada College Foundation.
Mr. Guzman has an Honours BA (Business Administration) from Ivey at the University of Western Ontario and an MBA with high distinction (Baker Scholar) from Harvard Business School. He is married with two children and lives in Toronto, Canada.
Chief Strategy and Corporate Development Officer
As Chief Strategy & Corporate Development Officer, Mike is responsible for working with Group Executive to develop RBC’s overall strategic plan as well as providing leadership for mergers and acquisitions. Mike also chairs RBC’s Innovation Council which, in addition to overseeing investments in strategic partnerships, has responsibility for coordinating RBCs Innovation Labs which focus on research and the development of advanced capabilities in the areas of data, security and client experience. Mike is also Chairman of RBC Bank U.S., a director of City National Bank and is responsible for RBC’s auto finance business. As a member of Group Executive, he is one of nine executives responsible for setting the overall strategic direction of RBC.
Prior to this position, Mike served as Executive Vice President of Personal Financing Products, RBC’s largest banking segment. In addition, he had responsibility for U.S. strategy where he led both the acquisition and integration of City National Bank – RBC’s largest ever acquisition.
Mike joined RBC in 2010 from Capital One in the U.S. where he served as Executive Vice President, Consumer Banking Segment. Mike also held executive positions with Charter One Bank and Citibank during his 25 year career. Mike is a graduate of the University of Delaware.
Mike and his family are active supporters and fundraisers for WE and other local charities. Mike also sits on the board of directors for Futurpreneur Canada. Mike, his wife Nikki and their two sons live in Toronto.
Group Head, Technology & Operations
As Group Head, Technology & Operations, RBC, Bruce Ross is responsible for the strategy and overall management of global technology and operations for RBC, which includes applications development, infrastructure and enterprise operations. In addition, as a member of Group Executive, he is one of nine executives responsible for setting the overall strategic direction of RBC.
Bruce is a seasoned executive with more than 28 years of technology and business experience. Prior to joining RBC, he was the General Manager, Global Technology Services, North America at IBM. He was a member of IBM's Performance Team setting the operational direction of the corporation. He was also a member of IBM's Strategy Team which set the long term direction for the business including its investments in emerging markets, Cloud, and Analytics. His prior roles included General Manager, Global Technology Services, Europe for IBM, General Manager and President, IBM Canada, General Manager, Global Technology Services UK, Ireland, and South Africa. Bruce's areas of responsibility have included providing thought leadership and services to financial institutions globally.
Bruce is active in a number of business and community organizations in Canada, serving as a Board Member for both the International Board of Advisors as well as the University of Western Ontario. He is also a member of the 2017 Toronto & York Region United Way Campaign Cabinet. In recent years, he served as the Chair of the Ontario Brain Institute Liaison Council. He also sat on the Board of Directors of the Conference Board of Canada, and was a member of the Canadian Council of Chief Executives.
Bruce is a professional engineer and a graduate of the University of Western Ontario. He is married with two children and lives in Toronto, Canada.
Dr. Foteini Agrafioti
Dr. Foteini Agrafioti is the Chief Science Officer at RBC and Head of Borealis AI, RBC’s Research Institute in Artificial Intelligence. She is responsible for RBC’s intellectual property portfolio in the fields of AI and machine learning.
Prior to that, Dr. Agrafioti founded and served as CTO at Nymi, a biometrics security company and maker of the Nymi wristband. Dr. Foteini is an inventor of HeartID, the first biometric technology to authenticate users based on their unique cardiac rhythms. She is also a TED speaker and serves on the editorial review boards of several scientific journals. Dr. Foteini was named “Inventor of the Year” in 2012 by the University of Toronto, where she received her PhD in Electrical and Computer Engineering. She was also named as one of Canada’s “Top 40 under 40” in 2017.
Executive Vice President, Cards, Payments & Banking
As Executive Vice President, Cards, Payments & Banking, Sean Amato-Gauci is responsible for the strategic direction and operational performance for cards (credit, debit, prepaid, commercial) retail payments, personal banking, rewards and loyalty programs, merchant payment partnerships, and payments innovation.
Prior to assuming his current position Sean led the Home Equity Financing business. He led a team responsible for managing all aspects of residential lending, including developing the strategic plan to drive profitable market leading growth, acquisition and distribution strategy, product and performance management, pricing, policy and regulatory management, client segmentation and innovation.
Sean joined RBC in 1995 and has held increasingly senior positions in Finance, Personal Lending, Commercial Account Management, Credit Cards, Group Risk Management, and Home Equity Financing.
Sean has a Bachelor of Commerce degree and is a CPA, is active in several leadership, diversity and mentorship programs and is a board member of the Prince’s Charity Responsible Business Network. Sean lives in Toronto with his wife and son.
Vice President, Rewards & Loyalty
As Vice President of RBC Rewards & Loyalty, Jacquelina has overall responsibility for leading Canada’s largest prioritary loyalty program from seting the strategic vision and direction of the business to the overall performance.
Prior to this role, Jacquelina had overall accountability for RBC’s digital practice including leading the digital agile transfromation and building award winning digital channels and capabilities.
Jacquelina joined RBC in 2002 and has held increasingly senior positions in Distribution Channels, Marketing, Digital, Innovation, Operations, Investmens, and Cards & Payments. She holds a BA from McMaster University, is a certified agile leader, and is on the Board of Directors for the Learning Disabilities Association of Toronto District.
In 2017, Jacquelina was among the Top 100 Award Winners of Canada’s Most Powerful Women where she was honored with the Trailblazers & Trendsetters Award and in 2015, she was the recipient of the Woman in Payment Award in recognition of her critical contribution and leadership in shaping RBC’s future.