It’s been said that corporate responsibility isn’t so much about how a company spends its money, but about how a company makes its money. We believe that the hallmark of corporate responsibility is how a company does business.

At RBC, we believe that it is our duty to operate with integrity so that we can fulfill our responsibilities to all our stakeholders. No company is perfect, yet we aspire to the highest levels of integrity – every day, in every transaction, in every part of our business.

Our priorities include ensuring that we:

•	Operate under strong corporate governance and ethical business practices;
•	Serve our clients with integrity and provide products and services in a responsible, professional manner; and
•	Remain an employer of choice, creating meaningful, rewarding opportunities for our people.

This section of our report highlights how RBC has integrated corporate responsibility right into our business, from structure and policy, to programs, products, services and people practices.

2005 PERFORMANCE HIGHLIGHTS
•	Named Canada’s Most Respected Corporation in the categories of “Corporate Governance” and “Human Resources Management.”
•	Tracked increased satisfaction and loyalty among Canadian and U.S. clients.
•	Client feedback led to improvements in products and services, including reduced time required to open an account, enhanced online banking and insurance functionality, and a formal commitment to future accessibility of banking services for people with disabilities.
•	Employed 69,123 people in 60,012 full-time equivalent positions, with women holding 51 per cent of Canadian management-level positions.
•	Invested $116 million in training and development.