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Frequently Asked Questions

Health Plan questions (SunLife Financial)

For questions related to your Health Plans (Supplementary Medical, Prescription Drug and Dental Plan), contact Sun Life Financial directly at 1-800-305-5905 or access the Sun Life Financial Member Services web site at

All Other Questions

For any other information regarding retiree benefits, i.e., address changes or coverage updates including death of a retiree, spouse or child, please contact RBC HR Advice Canada at 1-800-545-2555.

Hearing impaired retirees may contact RBC HR Advice Canada via email at (TTY users may utilize a Message Relay Service, provided by your local telecom by dialling 711). Service in English and French is available 8 a.m. to 8 p.m. (ET).