Frequently Asked Questions
- FAQ - For those who retired on or after January 1, 2010
- FAQ - For Canadian employees of Royal Bank of Canada and Royal Trust who retired after March 1, 1994 and prior to January 1, 2010 and RBC Insurance who retired after January 1, 1999 and prior to January 1, 2010 and RBC Investor Services who retired prior to January 2010
- FAQ - For Canadian employees of Royal Bank of Canada who retired prior to March 1, 1994
Health Plan questions (SunLife Financial)
For questions related to your Health Plans (Supplementary Medical, Prescription Drug and Dental Plan), contact Sun Life Financial directly at 1-800-305-5905 or access the Sun Life Financial Member Services web site at www.mysunlife.ca.
All Other Questions
For any other information regarding retiree benefits, i.e., address changes or coverage updates including death of a retiree, spouse or child, please contact RBC HR Advice Canada at 1-800-545-2555.
Hearing impaired retirees may contact RBC HR Advice Canada via email at firstname.lastname@example.org (TTY users may utilize a Message Relay Service, provided by your local telecom by dialling 711). Service in English and French is available 8 a.m. to 8 p.m. (ET).