Skip to main content

Learn more about your migration to RBC.

Your products and services at HSBC Bank Canada* and its subsidiaries will be migrating to Royal Bank of Canada (RBC) or its subsidiaries by the end of March 20241. They will migrate automatically, so limited action is required on your part. Details regarding the expected effective time and date of the migration for credit cards (the “card migration date”), and for all other products and services (the “migration date”), are included in the migration timeline (the “Migration Timeline”)2. You can find the Migration Timeline along with details about your migrated RBC® products and services in your RBC Product Migration Guide by visiting rbc.com/hsbc-canada-product-guide. If you would like to receive a hard copy, please visit an HSBC Bank Canada branch or an RBC branch.

You will receive clear communications highlighting any actions that may be required, including reminders of what’s to come, to ensure your transition is positive and seamless. If your banking or investing needs change, or if you prefer alternate products at RBC or its subsidiaries, please connect with an RBC advisor, Investment Counsellor or investment representative, as applicable, once your migration is complete.



PH&N Investment Counsel

If applicable, your HSBC Private Investment Counsel account(s) will be migrated to RBC PH&N Investment Counsel. For a full list of features and services available at RBC PH&N Investment Counsel and the applicable terms and conditions, please see the Client Account Agreement at rbc.com/phn-caa. You can also request a printed copy by visiting an RBC PH&N Investment Counsel office or contacting your Investment Counsellor. In the event that you want to transfer your investment account(s) to another securities firm, the transfer out fees will be waived for a limited period of time following the migration.

We look forward to welcoming you to RBC. You may reach out to us at 1-800-769-2503 at any time.

Protection of personal information

Please note that for the purposes of completing the business transactions between HSBC Bank Canada and RBC, your personal information will be shared by HSBC Bank Canada to RBC or its subsidiaries. At RBC, we are dedicated to protecting your privacy and safeguarding your personal information. After the acquisition of HSBC Bank Canada, your personal information at RBC or its subsidiaries will be processed, protected, retained, and disposed of in accordance with RBC’s Global Privacy Notice available at rbc.com/hsbc-canada-legal.

Lastly, be aware of random and unexpected requests for your banking or investment-related information such as your personal information or your username and passwords. Unless you contact us first, neither HSBC Bank Canada nor RBC will ever ask for your banking or investment-related information through email, text or over the phone. Never provide any banking or investment information through these channels. If you do receive such a request, do not respond. If you have questions or concerns about these inquiries, please contact HSBC Bank Canada or RBC.

HSBC Overseas Holdings (UK) has transferred the ownership of its Canadian banking business to Royal Bank of Canada with effect from March 28, 2024. The HSBC trade mark(s) and all similar trademarks and derivations thereof are used temporarily under licence by HSBC Overseas Holdings (UK) Limited to Royal Bank of Canada and related group entities.