{"id":3775,"date":"1993-01-01T01:00:00","date_gmt":"1993-01-01T01:00:00","guid":{"rendered":"https:\/\/www.rbc.com\/en\/about-us\/history\/letter\/vol-74-no-1-january-february-1993-terms-of-employment\/"},"modified":"2022-11-27T02:18:31","modified_gmt":"2022-11-27T02:18:31","slug":"vol-74-no-1-january-february-1993-terms-of-employment","status":"publish","type":"rbc_letter","link":"https:\/\/www.rbc.com\/en\/about-us\/history\/letter\/vol-74-no-1-january-february-1993-terms-of-employment\/","title":{"rendered":"Vol. 74 No. 1 &#8211; January\/February 1993 &#8211; Terms of Employment"},"content":{"rendered":"<div id=\"layout-column-main\">\n<p class=\"boldtext\">The state of &#8217;employeeship&#8217; lately has taken                     on new dimensions. And Canadians have been slow to adapt to                     changes in life on the job. Employees today are being asked                     to fill a very tall order. But responding to the challenge                     will tend to make them into better all-round human beings&#8230;<\/p>\n<p> In this age of individualism, being an employee has suffered                     a down- grading in public estimation. Some companies now describe                     their employees by euphemisms such as &#8220;associates&#8221; as though                     there were something demeaning about working for anyone but                     oneself. Television and slick magazines spread the impression                     that entrepreneurship is the golden road to success and glamour.                     Wage- earning parents scrimp and save so that their children                     and grandchildren may become independent professionals.<\/p>\n<p>Through all this, however, the fact remains that the great                     majority of the people who work in developed countries today                     are directly employed by businesses, governments, or other                     organizations. Employees form the backbone of a modern economy,                     and they should be proud of the indispensible role they play                     in supporting our society.<\/p>\n<p>In any case, &#8220;self-employed&#8221; people do not really work for                     themselves: they work on behalf of their customers, clients,                     and\/or investors. Entrepreneurs or professionals who are seriously                     interested in building a reputation for quality would be well-                     advised to think of themselves literally as employees of the                     people they serve.<\/p>\n<p>Still, considering that &#8220;employeeship&#8221; is so pervasive and                     so central to our way of life, it is remarkable how little                     attention is paid to it. A lot of thought goes into what makes                     a good employee in specific occupations, but not into what                     makes a good employee in general. Business schools concentrate                     on teaching people how to be bosses, not rank-and-file workers.                     Company training programs offer more courses for supervisors                     than for the supervised.<\/p>\n<p>From an historical point of view, the omission is understandable.                     Two or three generations ago, people knew automatically what                     was expected of them as employees. Ideally, they would be                     honest, clean, tidy, punctual, diligent, cheerful, and obedient.                     To be sure, these qualities would be assets to any employer                     at any time; but they were the only qualities employers looked                     for back then.<\/p>\n<p>They did not, for example, look for initiative; if anything,                     initiative was discouraged. Bosses did not want people who                     would do things on their own; they wanted people who would                     do what they were told.<\/p>\n<p>In fact, when it came to filling most jobs, they were none                     too keen on people who were conspicuously intelligent or well-educated.                     Someone who was too smart, who knew too much, might turn out                     to be a troublemaker, questioning orders and attempting to                     upset the established way of doing things.<\/p>\n<p>Employees who &#8220;knew their place&#8221; were perfectly suited to                     the old- fashioned system in which a managerial elite did                     all the thinking for an organization. In any reasonably large                     operation, a small group of decision-makers did the planning,                     dealt with problems, and generally directed an amorphous body                     of &#8220;personnel.&#8221;<\/p>\n<p>Orders were passed down through a pecking-order of bosses.                     On the lower levels instructions were usually given verbally,                     so that there was no need for ground-floor workers to read                     on the job.<\/p>\n<p>In this and other ways, the typical organization was designed                     to simplify operations on the lower levels. Work was broken                     down into disparate tasks which individual workers could perform                     automatically by sticking to an invariable routine.<\/p>\n<p>At a time when not much thinking was required of blue-collar                     workers, their education was not much of a factor. Thus it                     was common practice to leave school and start earning money                     as soon as the law allowed.<\/p>\n<p>This was especially so in Canada, where the resource-based                     industries which dominated the economy also offered a simple,                     tightly-supervised working environment. You did not need a                     high school diploma to cut down trees or dig ore out of a                     mine.<\/p>\n<p>In the circumstances, school and work were viewed as two                     distinctly different entities. You went to school, and whenever                     you finished, you went to &#8220;work&#8221; &#8211; real work, not that stuff                     you did in a classroom. When you did get a job, you usually                     learned how to do it through experience and coaching by fellow                     employees.<\/p>\n<p>Skills acquired in this way could easily sustain a person                     through a working lifetime. For example, someone who learned                     to operate a hydraulic metal press in 1920 would probably                     be operating essentially the same machine in 1965.<\/p>\n<h3><span class=\"quote\">With the fading of the blue collar, anyone may be asked to act as &#8220;boss&#8221;<\/span><\/h3>\n<p>Times have changed: For one thing, the relative importance                     of the resource industries in Canada&#8217;s economy has diminished.                     But even in the resource industries, workers are now called                     upon to operate sophisticated computerized equipment in mines                     and mills.<\/p>\n<p>In practically every other field, employees nowadays must                     be capable of learning new and often radically different ways                     of doing things. As a result, the idea of what makes a good                     employee has been turned inside-out.<\/p>\n<p>Whereas employers once frowned upon employees who thought                     for themselves, the ability to reason is. now a prerequisite                     for lasting employment. In the words of the Conference Board                     of Canada&#8217;s Corporate Council on Education, Canada needs workers                     who can &#8220;think critically and act logically to evaluate situations,                     solve problems and make decisions,&#8221; and who have &#8220;the ability                     to identify and suggest new ideas to get the job done &#8211; creatively.&#8221;<\/p>\n<p>These abilities count for nothing if they are not supported                     by an adequate education. Anyone who expects to get and keep                     a good job today must be able to undertake retraining, meaning                     that he or she must be able to read, write, and calculate                     proficiently. Such is the pace of change that the average                     young Canadian in the labour force today will probably face                     the need for substantial retraining several times in his or                     her career.<\/p>\n<p>Not only can people expect to be retrained in their own                     jobs, but they may be obliged to learn others. As a paper                     prepared for The American Society for Training and Development                     puts it, &#8220;Competitive pressures compel employers to shift                     employees between jobs and responsibilities, putting a premium                     on the ability to absorb, process, and apply new information                     quickly and effectively.&#8221;<\/p>\n<p>Because of reorganizations designed to improve productivity,                     many tasks formerly assigned to managers and supervisors are                     now carried out by line employees. In the new &#8220;bossless&#8221; work                     teams, each member is expected to participate in arriving                     at informed and well- thought-out decisions. In some manufacturing                     plants, work teams now make production plans, order materials,                     deal with internal suppliers, maintain quality control, participate                     in equipment purchases, and meet with customers to discuss                     their needs.<\/p>\n<p>The distinction between blue-collar and white-collar jobs                     has faded. Ordinary employees must accept a degree of responsibility                     which few could have imagined in the days when a worker was                     a worker and a boss was a boss.<\/p>\n<p>Now, any member of a work team or quality circle may be                     involved in setting goals and priorities, and managing time,                     money, and materials. And anyone is likely to be called upon                     occasionally to act as a leader as leadership shifts among                     those in the group qualified to take charge in particular                     situations. Individual employees must be capable of identifying                     the best time to lead and the best time to follow in pursuit                     of the best results.<\/p>\n<p>Such redistributions of authority bring into play a whole                     set of characteristics which workers were inclined to keep                     to themselves under the old system. When people take on extra                     responsibility, their personal attitudes and their working                     lives can no longer be viewed separately.<\/p>\n<h3><span class=\"quote\">The safest way is to equip oneself to &#8220;continue to learn through life&#8221;<\/span><\/h3>\n<p>When workers are put in the position of making decisions                     together, they must be willing to see the other person&#8217;s point                     of view in order to achieve workable compromises. In Canada&#8217;s                     diverse society, they must respect divergent views as they                     are called upon to co- operate with members of other ethnic                     groups and sexes. They must understand that cultural differences                     result in different approaches and ways of doing things: Different                     &#8211; not wrong.<\/p>\n<p>The diversity of the population of the new workplace is                     one of many reasons why the ability to communicate has become                     imperative to acting as an effective employee. Where people                     do not have the same mother tongue, there is an added need                     to ensure that what is being said with reference to work is                     absolutely clear.<\/p>\n<p>Workers in various situations spend much of their day communicating                     verbally, and companies consistently report heavy avoidable                     costs due to misunderstandings. So employees should make conscious                     efforts to express themselves carefully and listen effectively.                     The latter entails not only listening intently, but asking                     the appropriate questions whenever a misinterpretation might                     occur.<\/p>\n<p>Of course, written communications are vital too. As more                     computerized equipment comes into service, there is more and                     more interaction between worker and machine in written language.                     A recent study in industrial plants in the United States found                     that workers spend an ever-increasing portion of their time                     reading forms, charts, graphs, manuals, computer terminal                     prompts and the like.<\/p>\n<p>People in positions where no one was ever expected to communicate                     on paper before are now being asked to write memos, notes,                     instructions, and presentations. This requires a sufficient                     command of the language to enable them to sum up information                     and concepts concisely, and in a way that is sure to be understood.<\/p>\n<p>The ability to read and write must be accompanied by the                     third fundamental educational skill, the ability to count                     and calculate. Line workers who have taken over tasks formerly                     done by junior managers may have to do some figuring to follow                     specifications and keep track of production and inventories.<\/p>\n<p>A knowledge of higher mathematics may be required to operate                     computerized equipment and cope with advanced production methods.                     Representing some of the country&#8217;s largest employers, the                     Conference Board&#8217;s Corporate Council for Education summed                     up the situation by saying that Canada needs workers who can                     &#8220;understand and solve problems involving mathematics and use                     the results.&#8221;<\/p>\n<h3><span class=\"quote\">Steering students back towards the skills                   the economy needs<\/span><\/h3>\n<p>In all, what is being demanded of Canadian workers now or                     in the near future is rather daunting. The best response to                     the challenge is to reinforce one&#8217;s capacity to &#8220;continue                     to learn for life,&#8221; as the Corporate Council says. In many                     instances, people may have to refresh their knowledge of reading,                     writing and arithmetic &#8211; or actually learn them for the first                     time, either in employer- sponsored courses or on their own                     initiative.<\/p>\n<p>While a great deal has been said about the unpreparedness                     of Canada&#8217;s future labour force for the competitive challenges                     ahead, the burden of change is actually falling most heavily                     on the present generation of employees. As a recent federal                     government discussion paper pointed out, &#8220;Two-thirds of those                     who will be in the labour force in the year 2005 are already                     in the work force today.&#8221; According to the same document,                     &#8220;Over half of the new jobs in this decade will require more                     than 12 years of education and training; yet some 60 per cent                     of today&#8217;s work force possess no more than a high school education.&#8221;                     On paper, at least, this means that the majority of workers                     in Canada today are not educationally qualified to do the                     jobs that are coming along.<\/p>\n<p>Clearly the nation as a whole has a great deal of catching-up                     to do to prepare its people to work competitively in a technology-driven                     global economy. As a case in point, the 1991 federal Speech                     From the Throne noted that &#8220;Canadian industry spends less                     than half as much on training as American industry does, a                     fifth as much as the Japanese and an eighth as much as the                     Germans.&#8221; Surveys show that only 31 per cent of Canadian companies                     provide formal training for their employees.<\/p>\n<p>Obviously, the realization of what it takes for a trading                     nation such as Canada to meet international competition has                     been slow to sink in among the general run of Canadian employers.                     And their apathy has been matched by a casual attitude towards                     education among present and future employees.<\/p>\n<h3><span class=\"quote\">Reconciling good employeeship with good citizenship and a good life<\/span><\/h3>\n<p>In a throwback to our frontier tradition, people in this                     country still seem to believe that they can have good jobs                     without going to the trouble of acquiring the basic tools                     of learning. Students (and their parents) apparently cannot                     see the connection between what they learn at school and what                     they will be expected to do in the labour force.<\/p>\n<p>For instance, a relatively tiny proportion of Canadian students                     study higher mathematics in high school in comparison with                     their counterparts in competing countries. But then, a truly                     shocking number of Canadians never finish high school at all                     &#8211; almost 30 per cent, compared with less than 5 per cent in                     Japan.<\/p>\n<p>Canada produces roughly as many secondary school drop-outs                     as it does university graduates. This helps to account for                     the chilling estimate that at least one in every four Canadians                     is functionally illiterate and\/or innumerate.<\/p>\n<p>Although a fair number of such people initially find work                     when they prematurely leave school, in the long term they                     are likely to be doomed to a life of intermittent unemployment.                     If they do have jobs, they are jobs with poor pay, few benefits,                     and no hope of getting ahead.<\/p>\n<p>One rationalization for dropping out is that doesn&#8217;t matter                     whether you do or not, because all sorts of educated people                     are also jobless. When this proposition was broached in a                     recent radio panel discussion, an economist on the panel commented:                     &#8220;Well, we can&#8217;t guarantee you a good job or any job at all                     if you get an education. But we pretty well can guarantee                     you a bad job or no job at all if you don&#8217;t.&#8221;<\/p>\n<p>The picture is not entirely bleak, however. After they have                     learned just how tough it is on the job market without an                     education, a considerable number of drop-outs resume studying                     in later life. The &#8220;drop-back-in&#8221; phenomenon helps to explain                     the extraordinary number of Canadians who are engaged in self-directed                     learning. More than 4. 8 million adults are voluntarily enrolled                     in continuing education and training courses, most of them                     in attempts to improve career prospects or work skills.<\/p>\n<p>According to the Economic Council of Canada, the reason                     apprentices in Canada are so much older than elsewhere &#8211; an                     average of 27 years of age &#8211; is that they &#8220;turn to the apprenticeship                     system only after they realize that they have few skills to                     offer.&#8221; In its final report before it was disbanded by the                     federal government last year, the council noted that &#8220;many                     students and new entrants to the labour market are simply                     unaware of what the skilled trades do and what apprenticeship                     training provides.&#8221;<\/p>\n<p>There are some 173,000 apprentices or similar trainees in                     Canada, but the council found that the apprenticeship system                     is overly concentrated in traditional trades, and fails to                     cover much new electronics-based technology. It suggested                     an overhaul of the system in conjunction with other programs,                     notably the Co-operative Education movement which has gained                     a strong foothold in Canada in recent years.<\/p>\n<p>Co-op education may provide at least a partial answer to                     the recurring complaint that Canadian workers have little                     idea of what skills they should be bringing to the labour                     force. Supported by businesses, labour unions, governments,                     educational organizations and community groups, co-op programs                     provide students with part- time jobs so that they can learn                     about prospective future occupations while still in school.<\/p>\n<p>More than 130,000 Canadian students at the secondary, college                     and university levels are now enrolled in co-op programs.                     Both the number of participants and of organizations which                     sponsor their efforts by giving them temporary employment                     have lately been on the rise.<\/p>\n<p>The Economic Council called for a concerted expansion of                     co-op schemes, especially in the skilled trades in which there                     are relatively few participants. It said that their &#8220;apprentice-like                     alternation of work experience and education&#8221; might provide                     the basis for Canada to develop a variant of the apprenticeship                     system which has proved such a powerful force behind Germany&#8217;s                     prowess in world trade.<\/p>\n<p>The council urged the formation of &#8220;clear and direct links&#8221;                     between Co-operative Education and the regular apprenticeship                     system. This should be accompanied by a higher priority for                     vocational schooling and the revival and expansion of apprenticeships                     based on secondary schools.<\/p>\n<p>In general, the Economic Council found a serious lack of                     communication between the educational system and employers.                     &#8220;Canada must move towards a closer integration of school,                     work, and training. The wholehearted commitment and active                     participation of employers in all sectors &#8211; public and private,                     goods-producing and service- producing &#8211; are absolutely essential                     to the success of such an approach,&#8221; it declared.<\/p>\n<p>The Conference Board&#8217;s Corporate Council on Education agrees                     that higher employability skills must be developed among young                     Canadians leaving school, but its members are quick to add                     that they are not blaming the educational system. In the face                     of a decline in growth of national productivity, complacency                     has reigned among all concerned, including governments which                     merely gave lip-service to a higher-standard labour force,                     businesses of all sizes which have neglected on-the-job training,                     and a secondary school system which is biased towards academic                     subjects at the expense of technical and vocational skills.<\/p>\n<p>Naturally enough, there has been some debate over what kind                     of people the educational system should be designed to produce                     as employers have pointed out the economic and social perils                     of having a deficient national work force. Some educators                     have protested that, in our kind of society, their job is                     not to produce grist for the mills of industry, but to help                     develop independent-minded citizens and well-rounded human                     beings.<\/p>\n<p>But there really is no ground for dispute. With the increasing                     humanization of the work place in recent years, independence                     of mind and good citizenship have become basic qualifications                     for any employee. In its recently-published list of &#8220;employability                     skills,&#8221; the Corporate Council on Education says that Canadian                     employers need people who can demonstrate &#8220;honesty, integrity                     and personal ethics; a positive attitude toward learning,                     growth and personal health; initiative, energy and persistence                     to get the job done; and the ability to set goals and priorities                     in work and personal life.&#8221; Whether working or not, who would                     not want to possess such a sterling set of personal qualities?                     When you get right down to it, the characteristics that make                     a good employee and a good all-round human being these days                     are exactly the same.<\/p>\n<\/div>\n","protected":false},"author":79,"featured_media":0,"template":"","categories":[1],"rbc_letter_theme":[],"rbc_letter_year":[80],"class_list":["post-3775","rbc_letter","type-rbc_letter","status-publish","hentry","category-uncategorized","rbc_letter_year-80"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vol. 74 No. 1 - January\/February 1993 - Terms of Employment - RBC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rbc.com\/en\/about-us\/history\/letter\/vol-74-no-1-january-february-1993-terms-of-employment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vol. 74 No. 1 - January\/February 1993 - Terms of Employment - RBC\" \/>\n<meta property=\"og:description\" content=\"The state of &#8217;employeeship&#8217; lately has taken on new dimensions. 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