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Create Strong Passwords
A strong password is critical to protecting your online accounts. But what makes a password strong? Here are some key things to consider:
Your password should be at least eight characters long - ideally longer. Include upper and lowercase letters, numbers and special characters like $ or #.
Avoid common words like “password” or “user”, or anything that can be easily guessed like your birthday, or obvious sequences of letters or numbers like “1234” or “ABCD.”
Be creative. Use the first letter of each word in a memorable phrase or sentence to create a password, so “Now Is The Time For All Good Men To Come To The Aid Of Their Country” becomes “nistfagmtcttaotc.” If you replace some letters with numbers or special characters – for example, @ replaces an “A” or $ replaces an “S” – your password will be even stronger.
Use one password per account, especially those dealing with sensitive or financial information.
Protect Your Passwords
There is never a reason for someone to ask you for your password. RBC will never ask you to confirm your password over email, text message, or on the phone. If someone claiming to represent RBC asks for your password, contact us right away.
Storing passwords in your Internet browser or using the autofill option can leave you susceptible to hackers. It is surprisingly easy for criminals to gain access to information stored in your browser, so disable the autofill feature and do not store passwords in your browser.
Enable two-factor authentication when possible. This means you prove your identity in two ways: a password plus some sort of biometric authentication like a fingerprint, adding an extra layer of security.
Keep Your Online Banking Information Secure
As technology continues to improve, so do potential threats. Here are some tips to help ensure a safe and secure online banking experience:
If a website doesn’t look valid, play it safe. Do not sign in or enter any personal information. Instead, contact us.
Never login to online banking using a link sent through email, text message, or social media. Instead, type the address into your browser.
Always log off and close your browser when you finish your session. It's also good practice to clear your browser's memory cache regularly to improve security.
Don’t reveal your login information to anyone, even if they claim to be a representative of RBC. We will never ask you for that information by email, text or phone.
Use a trusted computer. Never use public Wi-Fi.
Keep your software up to date. Software companies routinely improve the security of their programs, so be sure you are using the latest version.
Protect Your Credit and Debit Cards
Call us immediately if your card has been lost or stolen, or if you suspect fraud. Here’s how you can contact us.
Check your bank and credit card statements regularly. Review your transactions frequently to see if there are any unauthorized charges. If there are, let us know.
Don’t make online credit card purchases from public places. Public computers and networks are less secure, meaning there's a much greater chance that your credit card information can be stolen when you use it to make purchases.
Review the RBC Online Banking Security Guarantee to make sure that you’re protected when you bank online.
Think your card's been lost or stolen? First lock your card through the RBC Mobile app, then give us a call as soon as possible to cancel it and we will send you a new card.
Steer Clear of Public Wi-Fi
Public Wi-Fi is convenient, but that convenience comes with security risks. Criminals can intercept any information that you send while using public Wi-Fi, such as passwords or online banking information. Don’t assume that anything you send over free Wi-Fi networks is private or secure, even if using your own device.
Here are some things to consider to keep your mobile devices and private information safe on public Wi-Fi:
Avoid logging into any accounts with private or sensitive information while on a public Wi-Fi network.
Consider using a secure and encrypted Virtual Private Network (VPN).
Be aware of who is around you and who may be looking over your shoulder to see what you’re doing.
Remember that using a secure Wi-Fi connection doesn’t mean you shouldn’t take other online security precautions.
Protect Your Mobile Devices
Lock your phone. Ensure that your phone can be unlocked only by a unique and complex passcode or by a fingerprint ID.
Only download applications from official app stores. Download your apps from Google Play or Apple App stores and avoid using third party platforms that could carry apps that automatically install malware on your phone.
Keep your software updated. Software companies routinely improve the security of their software, so always be sure you are using the latest software.
Be Vigilant When You Shop Online
Online shopping is convenient, but it shouldn’t come at the expense of safety. Here are some tips to help you shop safely online:
Check the Security of the Website You’re Visiting
Look for the little padlock icon on the left hand side of the URL bar and ensure the website you’re visiting has an address that begins with “https.” This is not a guarantee that the site is secure, but if those indicators are not there, use caution.
Read Reviews Online Before Buying
Read reviews of retailers you are thinking of buying from and ensure they’re legitimate and trustworthy businesses.
Keep Your Email Safe
Email is one of the easiest ways criminals can target you, but there are ways to reduce the risk. Here are some tips:
Sharing personal or financial information over email is not recommended. Do not post your email address on public forums or give your email address to sites you don’t trust.
Any email that is not encrypted is not secure. You should assume anything sent on unencrypted email is public.
Never click on an unknown link or open an attachment you weren’t expecting, especially if it’s from someone you don’t know. Here’s more on how to spot phishing scams.
Do not reply to spam emails or click on the unsubscribe buttons in such emails. This notifies criminals that your email address is active.
Stay Safe on Dating Website and Apps
While plenty of successful relationships begin online, not everyone using online dating is looking for love. Cyber criminals also use online dating sites, apps, and chat rooms to gain your trust and trick you into sending them money. Here are some tips to help you keep your heart and your money safe:
- Be wary of requests for money. Don’t send money or give your financial information to anyone — especially someone you haven’t met in person
- Be cautious when sharing personal information or pictures with prospective admirers, especially if you have never met them before. Criminals are known to blackmail their victims using compromising material
- Beware if the prospective partner seems ‘too perfect’, if they express strong emotions within a short period of time or if they ask you to leave the dating site to go “offline” too quickly. If it seems too good to be true, it usually is.
- Do an image search of your admirer to find out if they really are who they say they are. Does their name match their picture when you do the search? If not, that could be a sign of deception.
Protect Your Heart and Your Wallet
Ask a lot of questions to get to know the person
Never agree to transfer money on someone else’s behalf. It could be a money laundering scam.
Think before you post — be especially careful about the amount and type of information you reveal about yourself to someone online.
If you suspect an online relationship is a scam, stop all contact immediately.
Call us right away, if you sent money or shared your financial information with the criminal.
Need to Report Online Fraud?
1-800-769-2555 (online services)