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Create Strong Passwords

A strong password is critical to protecting your online accounts. But what makes a password strong? Here are some key things to consider:

  • Your password should be at least eight characters long - ideally longer. Include upper and lowercase letters, numbers and special characters like $ or #.

  • Avoid common words like “password” or “user”, or anything that can be easily guessed like your birthday, or obvious sequences of letters or numbers like “1234” or “ABCD.”

  • Be creative. Use the first letter of each word in a memorable phrase or sentence to create a password, so “Now Is The Time For All Good Men To Come To The Aid Of Their Country” becomes “nistfagmtcttaotc.” If you replace some letters with numbers or special characters – for example, @ replaces an “A” or $ replaces an “S” – your password will be even stronger.

  • Use one password per account, especially those dealing with sensitive or financial information.

Protect Your Passwords

Keep Your Online Banking Information Secure

As technology continues to improve, so do potential threats. Here are some tips to help ensure a safe and secure online banking experience:

  • If a website doesn’t look valid, play it safe. Do not sign in or enter any personal information. Instead, contact us.

  • Never login to online banking using a link sent through email, text message, or social media. Instead, type the address into your browser.

  • Always log off and close your browser when you finish your session. It's also good practice to clear your browser's memory cache regularly to improve security.

  • Don’t reveal your login information to anyone, even if they claim to be a representative of RBC. We will never ask you for that information by email, text or phone.

  • Use a trusted computer. Never use public Wi-Fi.

  • Keep your software up to date. Software companies routinely improve the security of their programs, so be sure you are using the latest version.

Protect Your Credit and Debit Cards

Steer Clear of Public Wi-Fi

Public Wi-Fi is convenient, but that convenience comes with security risks. Criminals can intercept any information that you send while using public Wi-Fi, such as passwords or online banking information. Don’t assume that anything you send over free Wi-Fi networks is private or secure, even if using your own device.

Here are some things to consider to keep your mobile devices and private information safe on public Wi-Fi:

  • Avoid logging into any accounts with private or sensitive information while on a public Wi-Fi network.

  • Consider using a secure and encrypted Virtual Private Network (VPN).

  • Be aware of who is around you and who may be looking over your shoulder to see what you’re doing.

  • Remember that using a secure Wi-Fi connection doesn’t mean you shouldn’t take other online security precautions.

Protect Your Mobile Devices

Be Vigilant When You Shop Online

Online shopping is convenient, but it shouldn’t come at the expense of safety. Here are some tips to help you shop safely online:

  • Check the Security of the Website You’re Visiting
    Look for the little padlock icon on the left hand side of the URL bar and ensure the website you’re visiting has an address that begins with “https.” This is not a guarantee that the site is secure, but if those indicators are not there, use caution.

  • Read Reviews Online Before Buying
    Read reviews of retailers you are thinking of buying from and ensure they’re legitimate and trustworthy businesses.

Keep Your Email Safe

Email is one of the easiest ways criminals can target you, but there are ways to reduce the risk. Here are some tips:

  • Sharing personal or financial information over email is not recommended. Do not post your email address on public forums or give your email address to sites you don’t trust.

  • Any email that is not encrypted is not secure. You should assume anything sent on unencrypted email is public.

  • Never click on an unknown link or open an attachment you weren’t expecting, especially if it’s from someone you don’t know. Here’s more on how to spot phishing scams.

  • Do not reply to spam emails or click on the unsubscribe buttons in such emails. This notifies criminals that your email address is active.

Protect Yourself on Social Media

Many people associate cyber crime with computer hacking, but a great deal of fraud comes from criminals piecing together information about users from various social channels – such as your name, date of birth, location, even your bank details. Here are some ways you can keep your social media account safe:

  • Don’t Accept Friend Requests From People You Don’t Know
    This can leave you open to scams like spear phishing, and reveals your personal information to complete strangers.

  • Never Share Personal or Banking Information on Social Media Platforms, Even in Private Messages
    Social media platforms may not be secure, and people may not be who they say they are.

  • Control Your Privacy Settings
    Social media platforms let you choose what information you reveal to friends and to the public. Ensure you have a firm grasp of what information is public, and review your privacy settings often.

  • Limit the Information You Share on Social Platforms
    Even if the privacy settings on your accounts are enabled, try to limit what you share online. For instance, sharing your location when on vacation could leave you vulnerable to burglary. And sharing details about your job publicly could leave you vulnerable to a spear-phishing attack.

Stay Safe on Dating Website and Apps

While plenty of successful relationships begin online, not everyone using online dating is looking for love. Cyber criminals also use online dating sites, apps, and chat rooms to gain your trust and trick you into sending them money. Here are some tips to help you keep your heart and your money safe:

  • Be wary of requests for money. Don’t send money or give your financial information to anyone — especially someone you haven’t met in person
  • Be cautious when sharing personal information or pictures with prospective admirers, especially if you have never met them before. Criminals are known to blackmail their victims using compromising material
  • Beware if the prospective partner seems ‘too perfect’, if they express strong emotions within a short period of time or if they ask you to leave the dating site to go “offline” too quickly. If it seems too good to be true, it usually is.
  • Do an image search of your admirer to find out if they really are who they say they are. Does their name match their picture when you do the search? If not, that could be a sign of deception.

Protect Your Heart and Your Wallet

Need to Report Online Fraud?

Call Us
1-800-769-2511
1-800-769-2555 (online services)
TDD/TTY: 1-800-661-1275