As Government Relief Programs change, and some Financial Relief Plans offered by RBC come to an end, rest assured that we will continue to work closely with you to provide the advice you need on an individualized basis.
Many clients are still facing financial challenges due to the economic impacts of COVID-19. While the Government of Canada continues to offer financial and economic support, we’ve also been reaching out to offer our help - to ask how clients are doing, answer any questions they may have about their personal finances and to see if we can help, as they manage through the weeks and months ahead.
Have questions? Book an appointment to speak with one of our Advisors today, by phone, video chat or in-person at the branch. Regardless of how you prefer to connect, we’re here to help.
We’re here to help
We have a number of options available to help you bank safely and conveniently.
Online and Mobile: Consider using the RBC Mobile app and our online banking services. It's a safe and easy way to do your everyday banking and available 24/7. Explore and learn how to do some of the most common transactions in RBC Online Banking or the RBC Mobile app.
In Person: Our branches are open to serve you with recommended safety measures in place, such as physical distancing and capacity guidelines. For open locations and branch hours, please use the Branch Locator.
By Phone: We’ve increased staffing in our call centres so that our advisors can respond as quickly as possible to your needs.
- Be prepared: Each branch has their own guidelines for capacity. Despite our best efforts there may be times when you’ll need to wait outside before entering.
- Consider your options: If the branch is busy, consider using an RBC ATM for faster service and do your banking from home whenever possible.
- Safety first: We require all employees to wear a mask and, based on regional and provincial guidelines, require clients to do so as well. In jurisdictions where masks may not be mandated we highly recommend clients wear masks for their own safety and the safety of our employees and community.
- Be kind: Watch for directional branch signage and whenever possible please be kind to others who may need assistance.
Banking at Home
Our Advisors and banking solutions are available to you across a variety of channels.
The RBC Mobile app and RBC Online Banking are safe, easy-to-use and available 24/7. Clients can:
- View account balances, transaction history, and your RBC credit card account information
- Sign up for e-Statements
Online banking and mobile clients can view some statements electronically. You can also choose to go paperless by “turning off” your paper and access all of your electronic statements. You’ll be notified by email as soon as a new document is available. Log into Online Banking to access your eStatements. If you don’t have access to Online Banking yet, enrolling is simple and quick.
To access your documents electronically through Online Banking:
- On the home screen of Online Banking, choose “Statements/Documents”
- Choose “Manage Document” to turn off Paper
- Choose “View eDocuments” to see all your existing statements
To access your documents electronically through the Mobile App:
- Tap “More” in the Navigation Bar
- Under “Services”, tap “Statements”
- Select an account to view your statement.
See what it's like to view your account statements in the RBC Mobile app.
- Send and receive money with Interac e-Transfer (and Interac Request Money for business clients)
- Make Canadian bill payments
- Deposit cheques
- Manage your other banking needs
In accordance with the latest travel advisories, unless necessary, we do not recommend that clients book new travel at this time. If you are booking new travel, please remember to consider the following:
- Be aware of the changes providers are making to their travel insurance policies regarding COVID-19.
- Be aware of the cancellation / change policy specific to the airline or travel provider you are booking with.
RBC Rewards / Avion:
Visit the RBC Rewards COVID-19 Travel Advisory page to learn more about RBC Rewards points, changes, cancellation policies and travel insurance regarding any upcoming travel.
Additional non-travel RBC Rewards offerings have been impacted by COVID 19, get the latest information here.
As the situation with COVID-19 continues to evolve, we appreciate our clients have important questions and concerns about upcoming travel.
Due to recent changes to GOVERNMENT OF CANADA TRAVEL (opens external website in new window), we are currently experiencing extremely high call volumes that are resulting in much longer wait times than usual. We have all hands on deck to support you and greatly appreciate your patience and understanding as we work to assist you in your time of need.
Update: Global Travel Advisory
Effective December 15th, 2021, Global Affairs Canada has issued a Level 3 global travel advisory as a result of COVID-19, Omicron virus. See below for how this change may affect your travel insurance coverages and exclusions.
Travelling outside of Canada on or after December 15th: For clients who choose to travel outside of Canada, on or after December 15th there will be no coverage for any medical expenses associated in any way to the COVID-19/Omicron travel advisory.
Travelling within Canada: For clients who choose to travel within Canada, the insurance certificate will continue to provide Emergency Medical coverage related to COVID-19 provided all the terms and conditions are met.
Note: For clients who departed on their trip after October 21st and prior to December 15th, the insurance certificate will continue to provide coverage for emergency medical expenses related to the COVID-19/Omicron for the remainder of their trip.
Any expenses related to quarantine requirements and/or PCR testing/COVID-19 testing will NOT be covered under this coverage.
Cruise ship travel: The Level 4 travel advisory for cruise ship travel still applies and remains under a travel advisory. As a result, the exclusion for Emergency Medical coverage will still apply and clients will NOT be covered if they test positive for COVID-19. Learn more about the travel advisory for cruise ship travel.
The insurance certificate will continue to apply the COVID-19/Variants exclusion if the reason for trip cancellation or interruption is related to COVID-19.
This exclusion is NOT applicable to RBC Credit Cards embedded coverages.
Exclusion: The insurance does not cover any loss, claim or expense of any kind caused directly or indirectly by:
- Coronavirus disease (COVID-19)
- Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2);
- Any mutation or variation of SARS-CoV-2 or COVID-19; and/or Fear or threat of any of the above.
The insurance certificate will continue to apply the “Reasonable to Expect” exclusion if the reason for cancellation or interruption is related to the COVID-19 global pandemic.
(The World Health Organization (WHO) has not updated their position and is still declaring that COVID-19 is a global world-wide pandemic).
Exclusion: The Insurer will not pay for any expenses incurred directly or indirectly as a result of: Cancellation or interruption when you are aware, on the effective date, of any reason that might reasonably prevent you from travelling as booked.
In the Community
RBC is committed to supporting COVID-19 community response efforts in Canada, the U.S. and globally.
We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most.
To date, RBC businesses have committed $9 million in support of COVID-19 community response efforts:
RBC is a founding partner of the Mental Health Fund. RBC is helping support Crisis Text Line (United States), Kids Help Phone (Canada), Shout (UK) and Spunout.ie (Ireland) to provide mental well-being supports to young people.
Strategic preparedness and response
RBC has donated funds to The World Health Organization’s COVID-19 Solidarity Response Fund.
RBC is providing support to a team of researchers at Sinai Health and the University of Toronto with funds to back the early stages of developing a blood test that can identify who is immune to COVID-19 on a mass scale.
Our Partner Network
During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Relying solely on donations, corporate gifts, and government support – streams of revenue which have all been largely disrupted by the stresses of COVID-19 – these organizations are not only facing uncertainty, but could be confronting irreversible damage to non-profit sector.
RBC Foundation is supporting our community partners in the following ways:
- No interruptions to their committed funding – or to any commitments made within the last year.
- Any commitments made to fundraising events forced to cancel will be honoured.
- Increased flexibility is being provided to our partners by allowing them to shift up to 50% of their funding to support operational expenses.
- Revisions to program impact reporting requirements given community-focused programming will be significantly impacted in the months to come.
Hiring Summer Students
Youth have been disproportionately impacted by the economic fall-out of COVID-19. Many rely on summer jobs to help pay for their schooling.
RBC welcomed nearly 1,400 summer students this year, to provide a meaningful work experience. All of the students worked for RBC from home.
RBC Future Launch
RBC Future Launch is a critical focus for us. This ten-year, $500 million commitment is helping empower Canadian youth for the jobs of tomorrow.
Our collective commitment to helping young people prepare for the future of work remains unwavering, and in an effort to better meet the immediate needs of young people during the uncertain weeks and months ahead, RBC Future Launch has created a new webpage dedicated to virtual programming – RBC Future Launch at Home. Together with our partners, we’re working closely to identify opportunities to pivot and adapt their programming to ensure that young people will be able to access it. We want to continue to facilitate learning opportunities and offer resources for young people – even if that means doing so in a virtual setting!
The RBC Future Launch ‘Future Ready’ Summit provides a unique experience to help youth navigate their futures in the wake of uncertainty. Young Canadians will hear from industry experts, inspiring young professionals and top athletes, who will share their personal stories and advice, as well as tools to help youth prepare their professional future plans. By tuning into Future Ready, youth will learn how and where to access the resources they need to make their next step their strongest one yet.
Frequently Asked Questions
Branches are open with recommended safety precautions in place, such as physical distancing and capacity guidelines. For open locations and branch hours, please visit maps.rbcroyalbank.com.
Our priority is the safety and Well-being of our employees and our clients. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to enhance our cleaning protocols as we need to.
In the event of a branch closure, a notice will be posted on the branch door. To find the next closest location, simply visit maps.rbcroyalbank.com. Our Branch locator will also have updated information on whether your branch is open or closed. For immediate financial needs or access to your safe deposit box, please use our online appointment booking tool to schedule a call with your advisor.
RBC remains committed to supporting you through all channels. As always, the RBC Mobile app and RBC Online Banking are safe, easy and available 24/7. You can:
- View account balances, transaction history, and your RBC credit card account information
- Sign up for e-Statements
- Send money with Interac e-Transfer
- Make Canadian bill payments
- Manage your other banking needs
We will continue to offer our perspectives to help you navigate through these uncertain times. Book an appointment online to speak with one of our Advisors, to discuss your immediate needs. We’ll do our best to help you to feel more at ease.
There are a number of actions clients can consider to ease cash flow challenges. For example:
- If you currently have an accelerated payment (weekly/bi-weekly) on your mortgage, you can use our self-serve tools to move back to a regularly monthly payment.
- If you had previously elected to pay a higher payment in order to pay your mortgage down more quickly, you can reduce your payment using our self-serve tools to reduce it to the original amount.
- Book an appointment for a personal check in with an Advisor so that we can best support you and your specific financial needs.
Foreign exchange requests are not currently available for ordering online. For urgent foreign exchange requests, please go to your local branch. We ask that you check the branch locator for the most current information prior to your visit.
As we all continue to deal with the unprecedented impacts of COVID-19, we’re hearing from a number of clients who need help to stop payments. We want to remind you that you can use RBC Online Banking to manage pre-authorized bill payments or cheques that are coming out of your bank account. Please visit www.rbc.com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking.
Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment.
(Stop payments for pre-authorized payments on your RBC credit card must still be handled with the merchant directly.)
There have been reports of COVID-19 related phishing scams cropping up. For more information on some of these current scams and other important information, please visit our Cyber Security Alerts page. Get more tips on how to protect yourself from COVID-19 scams and how to protect yourself online. Consider signing up for RBC Alerts or updating your existing RBC Alert preferences to receive notifications about your banking activity including large account transactions so you’ll immediately know of any suspicious or unauthorized activity.
While you continue to practice physical distancing including minimizing trips to the branch, we encourage you to view your balance, transactions and statements within RBC Online Banking or mobile channels. Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. Effective April 6, 2020 there will no longer be a fee for these statements at the ATM.
Yes. In Online Banking, you can temporarily change your daily ATM cash withdrawal limit as well as your daily in store purchase limit. You may be able to temporarily change these limits up to three times per calendar year for a maximum duration of 60 calendar days each time.
To make temporary changes to your daily limits for ATM withdrawals or in store purchases:
- Sign in to RBC Online Banking
- On the Accounts Summary page, select Daily Transaction Limits under My Services, on the right side of the page
- Click Edit Limits above the Daily Transaction Limits table, on the right
- To set your temporary ATM withdrawal or in store purchase limits, slide the selector right or left to increase or decrease your limit. You can also type your new limit to the nearest multiple of 10 in the box on the right
- Choose your expiry date and click Next
- Review your information and click Confirm
There is no change or exception in your ability to apply for coverage or file an eligible claim. Please refer to your certificate of insurance for details about specific coverages, coverage eligibilities, limitations and exclusions. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion.
If your credit card account is protected with BalanceProtector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.assurant.com to submit a claim with the insurer. Job loss is not a coverage available under HomeProtector Insurance and LoanProtector Insurance.
Credit Cards / Travel
The following RBC Credit Cards include Trip Cancellation and Trip Interruption Insurance as part of their embedded insurance package:
- RBC Avion Visa Infinite
- RBC Avion Visa Infinite Privilege for Private Banking
- RBC Avion Visa Infinite Visa Privilege
- RBC Avion Visa Platinum
- RBC Rewards Visa Preferred
- RBC U.S. Dollar Visa Gold
- WestJet RBC World Elite Mastercard (Trip Interruption Insurance only)
Business and Commercial Cards:
- RBC Avion Visa Infinite Business
- RBC Avion Visa Business
- RBC Commercial Avion
Please refer to RBC Insurance at rbcinsurance.com/covid-19 for further information on eligibility and claims process.
Please review your Insurance Certificate that was provided when you purchased your travel insurance and refer to RBC at rbcinsurance.com/covid-19 for further information on eligibility and claims process.
Note: All insurance providers, including RBC Insurance, are experiencing high-call volumes and therefore you may experience longer wait times due to this global situation.
As this situation continues to evolve, we remain committed to supporting you and keeping you informed on COVID-19.
Please visit RBC.com as updates continue to get shared and updated through this central location.
The health and well-being of our clients and our employees is of the utmost importance to us at RBC. We appreciate your patience as we work to support you through this time. Thank you for choosing RBC.
For information regarding Emergency Medical Insurance, Flight Delay Insurance and any other insurance coverages, please refer to your credit card’s Insurance Certificate.
All RBC credit cards offer purchase security and extended warranty insurance and you can now submit your claim online to avoid the long wait times on the phone.
Mortgages and Loans
No, not for the current term of your mortgage. The deferred interest will be added to the outstanding balance and interest will be charged on this new balance. Clients still need to pay their property taxes, creditor insurance and property insurance on a current basis.
If you have not completed a skip payment recently, you may be eligible to do so through online banking by following the instructions below. If you are not enrolled in RBC Online Banking or if you have completed a skip payment recently, please book an appointment using our online booking tool.
To proceed with one month of relief:
- Log into Online Banking.
- From the Account Summary page, select your mortgage account.
- Select the “Skip a Payment” link at the bottom of the page and follow the instructions to defer a payment.
Note: This feature is not available between 7:30pm to 9:30pm each day.
ALERT: Payment deferral requests could take up to five days to process. If you are within five days of your regular mortgage payment date, the current payment will be processed, and your next payment may be deferred.
If you cannot activate a deferral through online banking using our self-serve tool, please book an appointment online to speak with an advisor to set up the skipped payment. Some restrictions apply.
If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool.
Program Details: Note that skipping a payment is a deferral, not a waiver of that payment. There is no fee to defer a payment. When you defer a payment, the interest portion of all deferred payments is added to your outstanding balance at the time of deferral and interest is charged on that amount at your mortgage interest rate. This means your mortgage balance will increase if no other changes are made to your payment schedule or regular mortgage payment amount over the life of your mortgage. Your payment amount won't change during the term of your mortgage. Instead, at renewal your monthly payment amount increases to account for the higher balance. When you defer a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable.
Note: Deferring payments may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. Try our calculator to find out what it could cost.
If you have already scheduled deferrals with us for a date in the future, the deferral will proceed as instructed. If your financial situation has changed, and you no longer wish to defer payments that are scheduled, you may contact your branch to revert back to your regular payment schedule.
If you had scheduled any deferrals during the relief period, RBC will provide a credit to assist with offsetting the interest charged on deferred interest payments during the deferral period. Eligible clients will receive this credit following the end of the deferral period, if their loan is in good standing and has not been repaid in full by the time the credit is applied. You do not need to take any action. We will process a one-time credit following the end of RBC’s deferral program.
Credit calculations for deferred interest payments are based on your outstanding balance, interest rate and the number of payments that were deferred. If your calculated credit for a mortgage or homeline plan was less than $20, the credit was rounded up to $20 and if your calculated credit for a personal loan was less than $5, the credit was rounded up to $5.
Credits will be issued as a payment applied directly to the mortgage or loan account. Timing for the credits will vary depending on product and deferral period.
Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada
Use of the Government of Canada COVID Alert app is not mandated by Royal Bank of Canada (“RBC”) and is completely voluntary. RBC has no affiliation with the app and assumes no liability for its use by any person. RBC will not know if an app user has downloaded or used it, nor are we able to collect, view, or retain any personal information of an app user, including their health information.