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Register for CRA Direct Deposit through RBC and receive the Canada Emergency Response Benefit or Canada Emergency Student Benefit faster!

Many Canadians are applying for financial relief through the Canada Emergency Response Benefit (CERB) or the Canada Emergency Student Benefit (CESB). To access your money faster, we encourage you to sign up for direct deposit from the Canada Revenue Agency. Please note that registering for CRA Direct Deposit does not register you for the CERB or CESB. You’ll need to apply for the CERB or CESB directly through the CRA website.

Students and recent graduates who are ineligible for CERB and who will experience financial hardship over the summer due to COVID-19, are eligible to apply for CESB. Learn more about CESB and how RBC is helping youth clients.

Find out more about how to set up CRA Direct Deposit in RBC Online Banking or the RBC Mobile app.

The Government of Canada’s Relief Program Eligibility

The Government of Canada released Canada’s COVID‑19 Economic Response Plan for individuals and businesses, providing economic and financial support. If you’ve stopped working because of reasons related to COVID-19, you may be eligible to receive the Canada Emergency Response Benefit (CERB) through the Government of Canada. Answer a few quick questions to help you if you may be eligible. Please note that RBC does not make any determinations with respect to eligibility, approval, amount, or timing of these programs.

Find out more

RBC Reimburses 50% of Credit Card Interest Charges for Clients Receiving Minimum Payment Deferrals

To further help clients during this difficult time, RBC will be providing personal and business credit card clients already receiving minimum payment deferrals with a credit to their credit card account(s) reimbursing them for 50% of the interest charged to their accounts during their period they are receiving the deferral relief.

Eligible personal and business credit card clients already receiving minimum payment deferrals will be reimbursed for 50% of interest charged during the relief period. This credit will be displayed on the client’s upcoming statement(s).

Get more COVID-19 information for cardholders.

Helping those who need it

To support seniors, and anyone who may be more physically vulnerable, we’re providing them with front of the line access at open branches so they can be served first if their transaction requires them to visit a branch. We appreciate your cooperation in keeping our community and each other safe and healthy.

Sign Up For Electronic Statements

As we continue to navigate and monitor the COVID-19 outbreak, we want to ensure you continue to have access to your financial statements without delay from RBC. For online banking and mobile clients, you can view some of your statements electronically, as they are already there for you. Or you can also choose to go paperless by “turning off” your paper, and this way, you’ll have access to all of your electronic statements and will be notified by email as soon as a new document is available. Log into Online Banking to access your eStatements. If you don’t have access to online banking yet, enrolling is simple and quick.

To access your documents electronically through RBC Online Banking:

  • 1. On the home screen of online banking, choose “Statements/Documents”
  • 2. Choose “Manage Document” to turn off Paper
  • 3. Choose “View eDocuments” to see all your existing statements

To access your documents electronically through the RBC Mobile app:

  • 1. Tap “More” in the Navigation Bar
  • 2. Under “Services”, tap “Statements”
  • 3. Select an account to view your statement.

See what it's like to view your account statements in the RBC Mobile app.

RBC Client Relief Program^

In times of crisis, it’s important to come together as a community to support one another. RBC wants to help provide the support you need, and that includes immediate and longer term relief for clients facing challenging circumstances. The RBC Client Relief Program offers temporary relief options including:

Payment Deferrals

Payment deferrals may be available for clients in need of immediate cash-flow, including up to six month deferral for:

  • Mortgages
  • Credit cards
  • Installment loans
  • Auto loans
  • Self-serve options for instant relief

Fee Waivers

Fee waivers including stop payment and ATM statement fees

  • Stop payment fee waiver

Hardship Relief

To support clients facing additional pressure from illness, lost employment or unique family circumstances, clients are encouraged to book a call with an advisor to discuss potential additional relief measures including:

  • Reimbursement for 50% of credit card interest charges for clients receiving minimum payment deferrals
  • Refinancing or credit restructuring
  • Personalized support

Business Client Support

For business owners in need, RBC can provide customized advice to help relieve financial pressures and disruption.

Read a message to our clients.

More details can be found on this page below.

Financial Relief for Personal Clients

Immediate financial relief

To request one month of relief, select the loan product below and follow the instructions provided

Longer term relief

Up to six months of payment relief may be accessible through the RBC’s Financial Relief Assistance Plan. This option requires the support of one of our advisors; book a call with an advisor through our online booking tool or request a callback.

For immediate financial relief: To proceed with one month of relief: (for longer options see "Longer Term Relief Instructions"); for financial relief for Lines of Credit or Homeline Plan, see “Lines of Credit”)

  • 1. Log into Online Banking.
  • 2. From the Account Summary page, select your mortgage account.
  • 3. Select the “Skip a Payment” link at the bottom of the page and follow the instructions to defer a payment.

Note: This feature is not available between 7:30pm to 9:30pm each day.

ALERT: Skip-a-Payment requests could take up to five days to process. If you are within five days of your regular mortgage payment date, the current payment will be processed, and your next payment may be deferred.

Program Details: Note that skipping a payment is a deferral, not a waiver of that payment. There is no fee to defer a payment. When you defer a payment, the interest portion of all deferred payments is added to your outstanding balance at the time of deferral and interest is charged on that amount at your mortgage interest rate. This means your mortgage balance will increase if no other changes are made to your payment schedule or regular mortgage payment amount over the life of your mortgage. Your payment amount won't change during the term of your mortgage. Instead, at renewal your monthly payment amount increases to account for the higher balance. When you defer a payment you must still pay the portion of your payment that covers your property taxes and HomeProtector Insurance Premium, if applicable.

Note: Deferring payments may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. Try our calculator to find out what it could cost.

Update: RBC will credit clients with an amount sufficient to offset the interest charged on deferred interest payments during the deferral period. Eligible clients will receive this credit following the end of our deferral period, if their loan is in good standing and has not been repaid in full by the time the credit is made. No action is required by you. We will process a onetime credit following the end of RBC’s deferral program. The credit will be made to your loan account towards the end of the year.

For longer term relief: Should you require additional financial relief beyond the first month, please use our  online booking tool to schedule a time to speak with one of our advisors by phone.

Not enrolled in RBC Online Banking? Click here for instant enrollment.

Additional Assistance or Other Questions about the Mortgage Skip-A Payment Feature:
If you are not enrolled in RBC Online Banking or are unable to book an appointment, you can request a callback for Mortgage Skip-A-Payment help/processing.

Request a Callback from RBC

For immediate financial relief: To defer one monthly payment on your Personal Loan follow these simple steps:

  • 1. Log into Online Banking.
  • 2. From the Account Summary page, select the loan you would like to manage.
  • 3. Scroll to the bottom of that page and select the “Skip a Payment” option to defer a payment.
  • 4. Follow the instructions.

Deferring a payment function is available through RBC Online Banking 24 hours a day and 7 days a week.

Important: In order for the request to be processed for a loan that is due on the same date the request is being submitted by the client, the request must be entered by 7:44 PM local processing centre time.

Program Details: Note that skipping a payment is a deferral, not a waiver of that payment. If you defer a payment and your loan is protected with Loan Protector Insurance, the premium (for the period of the deferred payment) will be collected from your next regular payment. This means less of the next payment will be used to reduce the principal amount of your loan.

Fixed Rate Loans: If a payment is deferred for a fixed rate loan, interest will continue to accrue and will be collected when the next payment resumes.

Variable Rate Loans: If a payment is deferred for a variable rate loan, the unpaid accrued interest as well as the interest on the part of the principal that went to payment of the missed Loan Protector premium will be added to the loan principal balance (‘’Combined Amount’’) thus increasing the principal amount outstanding on your loan. Interest, at the interest rate of the loan, is charged on the Combined Amount until it is paid in full.

You may pay the deferred payment at any time.

Note: Deferring a payment may result in extending the amortization period of the loan and may significantly increase your interest costs over the life of your loan, so it's important to carefully evaluate your financial situation and priorities before exercising this option.

For longer term relief: Should you require additional financial relief beyond the first month, please use our  online booking tool to schedule a time to speak with one of our advisors by phone.

Not enrolled in RBC Online Banking? Click here for instant enrollment.

Additional Assistance or Other Questions on financial relief for personal loans: If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback for personal loan help.

Request a Callback

For Immediate financial relief: Personal clients can also defer payments of principal and income for a period of up to six months depending on their needs (Looking for relief on a Business car loan? Click here.) For Auto loan products, deferred interest will be added to the outstanding balance but interest will not be charged on deferred interest.   For variable rate loans, the deferred interest will be added to the outstanding balance and interest will be charged on this new balance.   To skip one monthly payment on your Auto Loan follow these simple steps:

  • Log into Online Banking.
  • From the Account Summary page, select the loan you would like to manage.
  • Scroll to the bottom of that page and select the “Skip a Payment” option.
  • Follow the instructions.

Skip or delay a loan payment function is available through RBC Online Banking 24 hours a day and 7 days a week.

Important: In order for the request to be processed for a loan that is due on the same date the request is being submitted by the client, the request must be entered by 7:44 PM local processing centre time.

Skipping a payment may result in extending the amortization period of the loan. If you skip a payment and your Loan is protected with Loan Protector Insurance, the premium (for the period of the skipped payment) will be collected from your next regular payment. This means less of the next payment will be used to reduce the principal amount of your Loan. If a payment is skipped for a fixed rate loan, interest will continue to accrue and will be collected when the next payment resumes. If a payment is skipped for a variable rate loan, the unpaid accrued interest as well as the interest on the part of the principal that went to payment of the missed Loan Protector premium will be added to the loan principal balance (‘’Combined Amount’’) thus increasing the principal amount outstanding on your loan. Interest, at the interest rate of the loan, is charged on the Combined Amount until it is paid in full. You may repay the skipped payment at any time.

Note: Using Skip-a-payment may significantly increase your interest costs over the life of your loan, so it's important to carefully evaluate your financial situation and priorities before exercising this option.

ALERT: Skip-a-Payment requests could take up to five days to process. If you are within five days of your regular loan payment date, the current payment will be processed, and your next payment may be skipped.

For longer term relief: Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone.

Not enrolled in RBC online banking?
To enroll in online banking, you need your transit and loan number. You can find this information in your Welcome Letter and/or your Annual Statement.

  • Welcome letter - You can find your transit and account number at the bottom of the page
  • Annual Statement letter:
    1. i. Transit number: You can find your transit number, in the top left-hand corner of the page, it is next to the branch address after the postal code.
    2. ii. Account Number: You can find your account number in the ‘Details of Your Loan’ box in the centre of the page

Click here for instant enrollment.

Additional Assistance or Other Questions on financial relief for personal loans: If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback for auto loan help.

Request a Callback

For immediate financial relief: Our call centres are experiencing extremely high call volumes. For clients enrolled in RBC Online Banking immediate access to request temporary financial relief is available, please use our self-serve options found in RBC Online Banking. Detailed instructions are below:

  • Log into Online Banking.
  • From the Account Summary page, select your credit card account.
  • Select the “Need to defer a minimum payment due to COVID-19?” link just below the name of your credit card, and follow the instructions.

You can use this form to request us to temporarily waive the requirement for you to make the minimum payment on your credit cards for one month (deferring your payment), referred to as the relief period. This will provide some short-term financial relief to you during the COVID-19 situation.

You should carefully evaluate your financial situation and priorities before exercising this option.

If no payments are made during the relief period, your minimum payment may be higher at the end of the relief period.

As well, interest will continue to accrue at your annual interest rates during the relief period. We will add your interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. Rest assured that we do not charge interest on accrued interest.

During the relief period you always have the option to make one or more payments toward your outstanding balance.

NewReimbursement for Credit Card Interest Charges. To further help you during this difficult time, if you are receiving a minimum payment deferral, you will be provided with a credit to your credit card account to reimburse you for 50% of the interest charged to your account during the period you are receiving the deferral. This credit will be displayed on your upcoming statement.

At the end of the relief period, your minimum payment will again become due and you will no longer receive credits to your account for your interest charges.

If your credit card account is protected with BalanceProtector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.assurant.com to file a claim with the insurer. Please note that choosing to defer a credit card payment will not impact your coverage. BalanceProtector insurance premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on BalanceProtector insurance premiums.

For longer term relief (Up to 6 months): Should you require additional financial relief beyond one month, please use our online booking tool to schedule a time to speak with one of our advisors by phone.

Not enrolled in RBC Online Banking? Click here for instant enrollment.

Additional Assistance or Other Questions on financial relief for personal loans: If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback for credit card help.

Request a Callback

New: Up to 6 months relief for your line of credit payments may be temporarily available to you. This includes payments on the credit line portion of your Homeline Plan and other credit lines. Such payment relief can help free up cash flow and can only be done with the help of an advisor. It’s important that you understand how such relief will impact your finances. While this option may be available to you, it may increase your interest costs and the outstanding balance on your line of credit. Before making any decisions, please evaluate your financial situation and priorities, understand your options, and book a call with one of our advisors using RBC’s online booking tool through RBC Online Banking. If you’re not enrolled in RBC Online Banking, click here for instant enrollment.

If you have a line of credit with RBC including

  • (a) a line of credit secured by real estate or investments, either as part of your Homeline Plan or stand-alone, or
  • (b) a personal line of credit,
you may qualify to either use your available credit to make monthly payments of interest, or defer up to six months of payments.

There are different relief options available depending on the type of payment you are making and whether or not you have available credit on your credit line:

Blended payments: If you currently have a blended payment (i.e. your regular payment goes towards interest, insurance and principal) and your account is in good standing, the following options may be available to you:

  • Switch to interest-only payments: Your line of credit can be converted to interest-only payments (and insurance premiums, if applicable) to reduce the amount of your monthly payments. Your interest-only payments will not reduce the principal amount you owe.
  • If you still have available credit on your Line of Credit: If you are unable to make interest-only payments and you still have available credit on your line of credit, the remainder of your available credit, up to your credit limit, can be temporarily used to pay your interest-only payment and insurance premiums, if applicable. Payments made with available credit on a line of credit will be added to the total outstanding balance and interest will be charged on this amount. This means that interest will be charged on both the interest and insurance premium (if applicable) portion of your payment, at your annual interest rate. Please note: With this option, your monthly payment amount must first be converted to an interest-only payment.
  • If you are at or near your credit limit: If you are at or near your credit limit, you may be able to defer blended payments for up to six months. This means that you do not have to make payments during the relief period, but the deferred interest will be added to your outstanding balance and interest will be charged on this combined amount at your annual interest rate. The unpaid interest, and interest charged on this amount, will appear on your monthly statement as “Interest Past Due”. Interest is not charged on the deferred insurance premiums.

Interest only payments: If you are currently making interest only payments on your line of credit, are in need of additional relief and your account is in good standing, the following options may be available to you:

  • If you still have available credit on your Line of Credit: If you have available credit on your line of credit, the remainder of your available credit limit, up to your credit limit, can be temporarily used towards monthly payments. Payments made with available credit on a line of credit will be added to the total outstanding balance and interest will be charged on this amount at your annual interest rate. This means that interest will be charged on both the interest and insurance premium portion (if applicable) of your payment, at your annual interest rate.
  • If you are at or near your credit limit: If you are at or near your credit limit you may be able to defer interest-only payments for up to six months. This means that you do not have to make payments during the relief period, but interest will be charged on the deferred interest at your annual interest rate. The unpaid interest, and interest charged on this amount, will appear on your monthly statement as “Interest Past Due”. Interest is not charged on the deferred insurance premiums. Please note: If you defer payments under this option, your monthly payment amount must first be converted to a blended payment.

Important: If you choose to defer payments, at the end of the deferral period, you will have the option to either commence paying the blended payment amount that you set prior to the deferral, or revert to paying interest only. In order to convert back to interest-only payments, all unpaid interest, all interest charged on that amount, and outstanding insurance premiums (if applicable) must first be paid in full.

Before making any financial decisions regarding your line of credit payments, please contact one of our RBC advisors who will provide you with options and advice for your particular financial situation and priorities.

You can also change your payment relief or deferral period at any time by speaking with an advisor and paying back all unpaid interest, all interest charged on that amount, and outstanding insurance premiums (if applicable). You can also resume your blended payments at any time before your relief period ends.

Note: Deferring your payments or using your credit limit to cover your interest and insurance premium (if applicable) may increase your interest costs over the life of your credit line. Speak to an advisor to evaluate your financial situation, priorities and needs.

For relief on your Line of Credit: Please use our online booking tool through RBC Online Banking to schedule a time to speak with one of our advisors by phone.

Update: For those clients who are at or near their credit limit who defer payments, with the result that interest is charged on deferred interest (noted as “Interest Past Due” on your monthly statement), RBC will credit clients with an amount sufficient to offset such interest charged on deferred interest payments during the deferral period. Eligible clients will receive this credit following the end of our deferral period, if their line of credit is in good standing and has not closed by the time the credit is made. No action is required by you. We will process a onetime credit following the end of RBC’s deferral program. The credit will be made to your line of credit towards the end of the year.

We are updating this page regularly to provide more information about our client relief program.

Branch Information

Branch Information

For the health & safety of our employees and communities, RBC has temporary closed a number of branches. Some branches remain open and we ask clients to limit branch visits for  urgent matters that must be done in-person.

We are limiting the number of clients allowed in the branch at any given time, to practice physical distancing – for both employees and clients. We’ve also installed Plexi Protection Screens to create a safer working environment.

We encourage clients to only come to the branch if it is essential to do so, and to please use RBC Online Banking or the RBC Mobile app if at all possible. 

Banking At Home

We remain committed to ensuring that your financial needs are met. While select branches are closed, our advisors and banking solutions remain available to you across a variety of channels.

The RBC Mobile App and RBC Online Banking are safe, easy-to-use and available 24/7. Clients can:

  • View account balances, transaction history, and your RBC credit card account information
  • Sign up for e-Statements
  • Send and receive money with Interac e-Transfer (and Interac Request Money for business clients)
  • Make Canadian bill payments
  • Deposit cheques
  • Manage your other banking needs

RBC Online Banking

Sign In

Enroll Now

RBC Mobile App

Download The App

Or text "RBC" to 722722 and we'll text you the link.

Need help with RBC Online Banking or the
RBC Mobile app?

Travel Updates

Get more COVID-19 information for cardholders

Travel and Insurance:

In accordance with the latest travel advisories, we do not recommend that clients book new travel at this time, unless it is to arrange for return travel home.

RBC Rewards / Avion:

Our primary focus is the safe return of our clients currently travelling and needing to get home. As our Travel Rewards Call Centre prioritizes calls for clients that are currently away, please visit the RBC Rewards COVID-19 Travel Advisory page to learn more about RBC Rewards points, changes, cancellation policies and travel insurance about an upcoming trip.

Additional non-travel RBC Rewards offerings have been impacted by COVID 19, get the latest information here.

Trip Cancellation / Trip Interruption:

You may be eligible to submit a trip cancellation / trip interruption claim for travel booked prior to March 13, 2020 at 5:30PM (EST). Click here for more detailed information. Please be advised that claims related to COVID-19 will not be payable if the policy was purchased or the trip was booked/paid on an RBC credit card, on or after March 13, 2020 at 5:30PM (EST).

Emergency Medical Insurance:

Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. If you travel to a destination that the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel”, and you contract COVID-19, you will not be covered under emergency medical insurance. This is effective as of the travel advisory issued March 13, 2020 at 5:30pm (EST). Visit www.rbcinsurance.com/covid-19 for more information.

In the Community

Community Response

RBC is committed to supporting COVID-19 community response efforts in Canada, the U.S. and globally.

We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most.

To date, RBC businesses have committed $9 million in support of COVID-19 community response efforts

Food Security

RBC has donated funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada and Feeding America.

Mental Well-being

RBC is a founding partner of the Mental Health Fund. RBC is helping support Crisis Text Line (United States), Kids Help Phone (Canada), Shout (UK) and Spunout.ie (Ireland) to provide mental well-being supports to young people.

Demi Lovato, Royal Bank of Canada, Virgin Unite, and Draper Richards Kaplan Launch Coronavirus Mental Health Fund

Strategic preparedness and response

RBC has donated funds to The World Health Organization’s COVID-19 Solidarity Response Fund.

RBC is providing support to a team of researchers at Sinai Health and the University of Toronto with funds to back the early stages of developing a blood test that can identify who is immune to COVID-19 on a mass scale.

Apply for Funding

During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Relying solely on donations, corporate gifts, and government support – streams of revenue which have all been largely disrupted by the stresses of COVID-19 – these organizations are not only facing uncertainty, but could be confronting irreversible damage to non-profit sector.

RBC Foundation is supporting our community partners in the following ways:

  • No interruptions to their committed funding – or to any commitments made within the last year.
  • Any commitments made to fundraising events forced to cancel will be honoured.
  • Increased flexibility is being provided to our partners by allowing them to shift up to 50% of their funding to support operational expenses.
  • Revisions to program impact reporting requirements given community-focused programming will be significantly impacted in the months to come.

Hiring Summer Students

Youth have been disproportionately impacted by the economic fall-out of COVID-19. Many rely on summer jobs to help pay for their schooling. RBC will welcome close to 1,400 summer students this year and provide them with a meaningful work experience.

RBC Future Launch

RBC Future Launch is a critical focus for us. This ten-year, $500 million commitment is helping empower Canadian youth for the jobs of tomorrow.

Our collective commitment to helping young people prepare for the future of work remains unwavering, and in an effort to better meet the immediate needs of young people during the uncertain weeks and months ahead, RBC Future Launch has created a new webpage dedicated to virtual programming – RBC Future Launch at Home. Together with our partners, we’re working closely to identify opportunities to pivot and adapt their programming to ensure that young people will be able to access it. We want to continue to facilitate learning opportunities and offer resources for young people – even if that means doing so in a virtual setting!

Frequently Asked Questions

RBC Client Relief Program

RBC introduced the Client Relief Program with flexible financial relief programs for personal and business clients who have been impacted by COVID-19, including illness, loss of income, caring for a sick relative. Qualifying products include mortgages, personal loans, car loans, and credit cards. For more information, book an appointment with an advisor.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

For immediate access to request relief, use the self-serve options available in online banking where you can request a month of relief and then book an appointment with an advisor to determine if you are eligible for further financial support. Some restrictions apply.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

To help clients with immediate relief, many of these programs are available online and by self-serve to allow you to request to defer one monthly payment on most credit products including mortgages, credit cards and loans. We are committed to help provide longer term support as well, and encourage you to speak with an advisor and book an appointment online.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

There are no specific fees or penalties in order to obtain relief under the program. However, deferring a payment could result in other impacts such as changes to the amount you owe or your repayment schedule or increasing your minimum payment or outstanding balance on your credit card. You should carefully evaluate your financial situation and priorities before exercising any of these options.

See the details regarding your particular product.

No, not for the current term of your mortgage. The deferred interest will be added to the outstanding balance and interest will be charged on this new balance.  Clients still need to pay their property taxes, creditor insurance and property insurance on a current basis.

Credit cards and personal loans qualify for financial relief if you are eligible. See the details about your particular product.

Yes, the financial relief program is available to any client experiencing financial hardship resulting from COVID-19. If you cannot activate a deferral through online banking using our self-serve tool, please book an appointment online to speak with an advisor to set up the skipped payment. Some restrictions apply.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

At this point we intend to continue to make the program available until June 30th, 2020 meaning that a client would have until that date to elect to begin deferring payments.  We will continue to review this date and may extend it depending on how circumstances evolve with the COVID-19 crisis.

This means you don’t have to decide right away.  You could elect, for example, to request to defer one monthly payment online now and then call in to request to defer future payments.  Or if you don’t need immediate relief, you can wait and take advantage of the program later if your circumstances change.  

Yes. For example if you choose to defer up to 6 monthly mortgage payments now, and your circumstances change, you can recommence payments at any point.

You can quickly and easily request us to temporarily waive the requirement that you pay your minimum payment on your credit card for one month, by using our new online webform. The webform is available through RBC Online Banking. Should you require additional financial relief, beyond the first month, please contact an advisor to request additional deferrals up to a maximum of six months. Please note that requests are not guaranteed.

Yes. Once you complete the webform request to defer the minimum payment on one of your credit cards, you will see a link to request a deferral on other credit cards as well. Please note that request approvals are not guaranteed.

Deferred payments will not be reported to credit bureaus as missed payments.

The COVID-19 outbreak has caused an increased demand for financial relief. As a result, our staff and our systems are working as quickly as possible. We will notify you within 5–10 business days to let you know if your request was approved. Please check your Message Centre in RBC Royal Bank Online Banking for updates.

Interest will continue to accrue at your annual interest rates during the period you are receiving a minimum payment deferral – the relief period. We will add your interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. Rest assured that we do not charge interest on accrued interest.

To further help you during this difficult time, if you are receiving a minimum payment deferral, you will be provided with a credit to your credit card account to reimburse you for 50% of the interest charged to your account during the period you are receiving the deferral. This credit will be displayed on your upcoming statement. After the relief period you will no longer receive credits to your account for your interest charges.

Choosing to defer a credit card payment will not impact your coverage. If your credit card account is protected with BalanceProtector insurance you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant® website https://cardbenefits.assurant.com to submit a claim with the insurer. Please note that BalanceProtector premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on BalanceProtector premiums.

Yes, RBC will credit clients with an amount sufficient to offset the interest charged during the deferral period on deferred interest payments.

No action is required. We will process a onetime credit at the end of the loan payment deferral period to ensure we capture all clients who have deferred payments and who have an open personal mortgage/loan account in good standing when the credit is processed. The credit will appear on your statement towards the end of the year.

The amount of compound interest charged during the deferral period is a factor of the interest rate, principal amount and how many monthly payments have been deferred. For example, if you are deferring for six months, with a $250,000 mortgage and paying 3% interest, the compound interest amounts to $32.80 during the deferral period.

You still need to repay deferred principal and interest payments. We will be crediting the interest on interest accrued during the deferral period, and that’s calculated based on your interest rate, principal amount and how many monthly payments have been deferred.

Branches

For the health & safety of our employees and communities, RBC has temporary closed a number of branches. Some branches remain open and we ask clients to limit branch visits for urgent matters that must be done in-person. We are limiting the number of clients allowed in the branch at any given time, to practice physical distancing – for both employees and clients. We’ve also installed Plexi Protection Screens to create a safer working environment. We encourage clients to only come to the branch if it is essential to do so, and to please use RBC Online Banking or the RBC Mobile app if at all possible.

Our priority is the safety and wellbeing of our employees and our clients. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to enhance our cleaning protocols as we need to.

In the event of a branch closure, a notice will be posted on the branch door. To find the next closest location, simply visit maps.rbcroyalbank.com. Our Branch locator will also have updated information on whether your branch is open or closed. For immediate financial needs or access to your safe deposit box, please use our online appointment booking tool to schedule a call with your advisor.

RBC remains committed to supporting you through all channels. As always, the RBC Mobile app and online banking are safe, easy and available 24/7. You can:

  • View account balances, transaction history, and your RBC credit card account information
  • Sign up for e-Statements
  • Send money with Interac e-Transfer
  • Make Canadian bill payments
  • Manage your other banking needs

Click here to sign into RBC Online Banking. For more information on how to sign up for online banking or to download the RBC Mobile app click here.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

Please see the full list of closed branches. Check the branch locator for the most current information.

Finances

We will continue to offer our perspectives to help you navigate through these uncertain times Book an appointment online to speak with one of our advisors, to discuss your immediate needs. We’ll do our best to help you to feel more at ease.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

There are other actions clients can consider to ease cash flow challenges. For example:

  • If you currently have an accelerated payment (weekly/bi-weekly) on your mortgage, you can use our self-serve tools to move back to a regularly monthly payment.
  • If you had previously elected to pay a higher payment in order to pay your mortgage down more quickly, you can reduce your payment using our self-serve tools to reduce it to the original amount.
  • You can change your elections later during the time that the RBC Client Relief Program is available. For example you could defer one or two payments now until you have a better understanding of how you will be impacted in the longer term.

Foreign exchange requests are not currently available for ordering online. For urgent foreign exchange requests, please go to your local branch. Please note, RBC has announced plans to temporarily close select branches nationally, due to COVID-19. We ask that you check the branch locator for the most current information prior to your visit.

We apologize for the letter you received in error regarding an interest rate increase to your account. Please be assured that the rate increase is not being applied. The events surrounding COVID-19 are truly unprecedented and we understand how much they are disrupting the daily lives of Canadians. For important updates related to the COVID-19 outbreak and banking information, please visit RBC.com.

In light of the situation regarding COVID-19, and to best support our clients during this time, we are not moving forward with any of these account changes at this time—they will not be taking effect June 1, 2020.

As we all deal with the unprecedented impacts of COVID-19, we’re hearing from a number of clients who need help to stop payments. We want to remind you that you can use RBC Online Banking to manage stopping pre-authorized bill payments or cheques that are coming out of your bank account. Please visit www.rbc.com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking.

In addition, to help our clients through this time, we are temporarily waiving fees for stop payments effective April 3, 2020 - September 30, 2020. Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment.

(Stop payments for pre-authorized payments on your RBC credit card must still be handled with the merchant directly.)

Enrolling in Online Banking is simple and quick. Acceptance is immediate. You will need your loan number to enroll. This can be found on your Auto Finance welcome letter and/ or Annual Statement Letter.

  • 1. Welcome letter:
    • You can find your transit and account number at the bottom of the page (personal clients) or in the blue box in the centre of the page (Business Vehicle Solutions clients).
  • 2. Annual Statement letter:
    • You can find your transit number, in the top left-hand corner of the page, it is next to the branch address after the postal code.
    • You can find your account number in the ‘Details of Your Loan’ box in the centre of the page.

The Government of Canada has announced a 25% reduction to the minimum withdrawal amount for Registered Retirement Income Funds (RRIFs) in 2020. Understand what this change may mean for you.

Learn more about this change

Holds are put in place to ensure the accuracy and legitimacy of a cheque. If you are regularly receiving a government or employer cheque, consider automatic direct deposit to avoid holds.

There have been reports of COVID-19 related phishing scams cropping up. For more information on these current scams and other important information, please visit our Cyber Security Alerts page. Get more tips on how to protect yourself from COVID-19 scams and how to protect yourself online.

While you continue to practice physical distancing including minimizing trips to the branch, we encourage you to view your balance, transactions and statements within RBC Online Banking or mobile channels. Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. Effective April 6, 2020 there will no longer be a fee for these statements at the ATM.

There is no change or exception in your ability to apply for coverage or file an eligible claim. Please refer to your certificate of insurance for details about specific coverages, coverage eligibilities, limitations and exclusions. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion.

If your credit card account is protected with BalanceProtector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.assurant.com to submit a claim with the insurer. Job loss is not a coverage available under HomeProtector Insurance and LoanProtector Insurance.

Yes. In Online Banking, you can temporarily change your daily ATM cash withdrawal limit as well as your daily in store purchase limit. You may be able to temporarily change these limits up to three times per calendar year for a maximum duration of 60 calendar days each time.

To make temporary changes to your daily limits for ATM withdrawals or in store purchases:

  • Sign in to RBC Online Banking
  • On the Accounts Summary page, select Daily Transaction Limits under My Services, on the right side of the page
  • Click Edit Limits above the Daily Transaction Limits table, on the right
  • To set your temporary ATM withdrawal or in store purchase limits, slide the selector right or left to increase or decrease your limit. You can also type your new limit to the nearest multiple of 10 in the box on the right
  • Choose your expiry date and click Next
  • Review your information and click Confirm

CRA Direct Deposit

Starting April 3, RBC clients can use RBC Online Banking and RBC Mobile app to enroll in the Canada Revenue Agency (CRA) Direct Deposit service for CRA payments – including payments to be received by eligible clients who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada.

Starting April 6, eligible clients will be able to apply for CERB through the Government of Canada.

Clients who are already registered for CRA Direct Deposit do not need to register again and only need to apply for CERB beginning April 6.

For questions and information about CERB, please visit the Government of Canada’s website.

The CRA can still issue cheques for CRA payments. For any questions related to your CERB benefits, please contact the CRA directly at 1-800-959-8281.

Yes. You have two options:

For RBC digital enrollment, if you are unable to sign up on your own and need support, you can have one of our advisors call you by using our online booking tool. We encourage you to use our online booking tool as we’re trying to limit the number of people visiting our open branches and calling into our advice centre.

If you do not have digital access (online or mobile), you can phone our advice centre at 1-800-769-2555, but please note you will experience longer than usual wait times.

If you enrolling through the CRA, please contact them directly at 1-800-959-8281.

If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool, you can request a callback from one of our advisors for assistance.

Request a Callback

It can take 1-2 business days from the day CRA instructs RBC to deposit the funds using direct deposit, but processing times can vary.

You may want to return or repay the CERB if you:

  • return to work earlier than expected
  • applied for CERB but later realize you’re not eligible

If you still have the original CERB cheque

You can return the cheque by mail to the address below.

If you don't have the cheque or were paid by direct deposit

You can mail your repayment to the CRA.
Be sure to:

  • Make payment out to "Receiver General for Canada"
  • Indicate it is for "Repayment of CERB"
  • Include your Social Insurance Number (SIN) or your Temporary Tax Number (TTN)

Mail your payment to

Revenue Processing – Repayment of CERB
Sudbury Tax Centre
1050 Notre Dame Avenue
Sudbury ON P3A 0C3

For more information, please visit the CRA website detailing all specifics relating to Canada Emergency Response Benefit