Voluntary Codes and Public Commitments

The Canadian banking industry has developed several voluntary commitments and codes designed to protect consumers and serve them better. These include:

	Canadian Code of Practice for Consumer Debit Card Services
	Industry and consumer practices and responsibilities related to debit cards.
	Canadian Banking Association CBA Code of Conduct for Authorized Insurance Activities
	Minimum standards that apply to bank representatives who promote authorized insurance products in Canada.
	Pledge to Small Business
	A commitment governing openness, accountability, the credit process and complaint handling;
	Principles of Consumer Protection for Electronic Commerce: A Canadian Framework
	A guide to protecting clients in online transactions.
	Undertaking on Unsolicited Services
	Assurances related to the marketing and provision of new unsolicited services and the provision of modified or replacement services.
	Guidelines for Transfers of Registered Plans
	A guide on what to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.
	Memorandum of Understanding - Low Cost Bank Accounts
	A commitment to offer a standard low-cost account to clients.
	Undertaking - Principal Protected Notes Regulations
	A description of rights of rescission for principal protected notes purchased by electronic means and/or by telephone.
	Visa Zero Liability Policy
	The elimination of client liability for certain fraudulent Visa transactions.
	Visa E-Promise
	Protection for VISA cardholders who shop online, by mail or by phone.
	MasterCard Zero Liability
	The elimination of client liability for certain fraudulent MasterCard transactions.
	Online Payments
	Consumer and industry responsibilities related to the use of online payments systems in Canada.
	Plain Language Mortgage Documents
	A CBA commitment to improve readability of residential mortgage documents.
	Cheque Holds
	A commitment to reduce cheque hold periods.
	Code of Conduct for the Credit and Debit Card Industry in Canada:
	Code of conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.
	What you need to know about coercive tied selling
	In accordance with the law, the following is a document explaining exactly what constitutes coercive tied selling and how to contact us if you have any questions, complaints or concerns.

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