Voluntary Codes and Public Commitments

The Canadian banking industry has developed several voluntary commitments and codes designed to protect consumers and serve them better. These include:

	Canadian Code of Practice for Consumer Debit Card Services
	Industry and consumer practices and responsibilities related to debit cards.
	CBA Code of Conduct for Authorized Insurance Activities
	Minimum standards that apply to bank representatives who promote authorized insurance products in Canada.
	Pledge to Small Business
	Voluntary commitment governing openness, accountability, the credit process and complaint handling.
	Principles of Consumer Protection for Electronic Commerce: A Canadian Framework
	A guide to protecting clients in online transactions.
	Undertaking on Unsolicited Services
	Assurances related to the marketing and provision of new unsolicited services and the provision of modified or replacement services.
	Guidelines for Transfers of Registered Plans
	What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.
	Memorandum of Understanding - Low Fee Accounts
	Commitment to offer a standard low-cost account to clients.
	Index-Linked Deposits Undertaking
	Rights of Rescission for Index Linked Deposit products purchased by telephone.
	Visa Zero Liability Policy
	Elimination of client liability for certain fraudulent Visa transactions.
	Visa E-Promise
	Protection for VISA cardholders shopping online, by mail or by phone.
	Online Payments
	Consumer and industry responsibilities related to the use of online payments systems in Canada.
	Plain Language Mortgage Documents - CBA Commitment
	Commitment to improve readability of residential mortgage documents.
	What you need to know about coercive tied selling
	As required by law, this is a guide to explain what coercive tied selling is and how to contact us if you have any questions, complaints or concerns on this topic.
	Cheque Holds
	Voluntary commitment – Reduced cheque hold periods

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