Text Message Information

Royal Bank of Canada and its subsidiaries (“RBC”) send text messages if requested for various purposes including:

  • verification of an authentication process
  • authorization of certain transactions
  • marketing messages about offers and products
  • financial alerts

What Is A Short Code?

A short code is a 5 or 6 digit number that displays as the sender of a text message to your mobile device. Short codes are owned by the Canadian Wireless Telecommunications Association (CWTA) and are governed by the terms of a lease with the CWTA.

While some RBC communications involve a one-time text message, other communications involve ongoing communication based on the opt-in preferences you’ve selected for that specific messaging service.

Learn more about the various types of text messages sent by RBC:

Message Delivery and Rates

RBC does not charge for text messages. You may be subject to standard messaging and data fees from your carrier according to your mobile messaging plan. Please refer to your plan details for more information. Your carrier and RBC are not liable for delayed or undelivered text messages.

Reporting Suspicious SMS Messages

RBC will use text messages sent via a short code to communicate with you at your request. Only the short codes listed on this page are used by RBC. If you have received a text message from a phone number not listed on this page, or any message asking you to provide or confirm personal details or confidential information, do not reply. Report it to us at phishing@rbc.com, including the short code number and the contents of the text message. Once reported, you can then delete the text message from your device.

How RBC communicates via Text Message

You may receive text messages when you apply for an RBC product or service in order to verify your identity or authorize a transaction. These types of text messages will only be sent from RBC on a one-time basis if you request to receive them. Receiving these types of messages are strictly for authentication or authorization purposes and do not opt you into any marketing messages.

Marketing text messages are sent based on an opt-in basis and provide information about current offers, products, or services, as well as contests and events offered or hosted by RBC. These messages are available to both existing and prospective clients, and are sent from an automated system. Message frequency will depend on the nature of your subscription to contests, events or general marketing messages.

Financial alerts allow you to keep track of payment approvals, large transactions, balance limits and budget information. After opting-in to receive an alert through SMS text message, you will begin receiving financial alert messages to your mobile device. Message frequency varies based on account activity and the alert preferences you’ve selected. These alerts are sent based on an opt-in basis.

Select a short code below for more detailed information.

The short code 722722 is used to deliver a one-time text message as part of either:

  • an RBC® Mobile App Download Alert, or
  • an authentication process for added security by Royal Bank of Canada.

You will not receive any additional text messages from this short code unless requested, and you will not be added to any subscription lists for marketing messages. If you receive an SMS text message to download the RBC Mobile1 app, simply click on the link in the message provided to be directed to the app store associated to your mobile device.

Text the keyword RBC to receive the English RBC Mobile app download link

To stop receiving these messages, text STOP to 722722; for assistance, text HELP to 722722

The short code 726337 is used to send marketing messages about RBC Offers.

Respond with the following keywords to receive specific responses:

  1. Text STOP to stop receiving these messages.
  2. Text HELP for assistance.
  3. Text OFFERS to 726337 to opt back in to RBC Offers messages (if you’ve previously texted STOP to 726337).

To sign up or manage these alerts, please visit RBC Online Banking. Message frequency varies based on account activity and the alert preferences you set.

Canadian based phone numbers must register with 722898

The short code 722898 is used to send financial alerts that you have requested regarding your RBC Express account. To confirm that you would like to receive alerts from RBC Express, please text JOIN to 722898. Please refer to the RBC Express Resource Center for terms and conditions associated with receiving alerts via SMS. Message frequency varies based on account activity and the alert preferences you set.

To stop receiving these messages, text STOP to 722898, for assistance, text HELP to 722898

U.S. based phone numbers must register with 25676

The short code 25676 is used to send financial alerts that you have requested regarding your RBC Express account. To confirm that you would like to receive alerts from RBC Express, please text JOIN to 25676. Please refer to the RBC Express Resource Center for terms and conditions associated with receiving alerts via SMS. Message frequency varies based on account activity and the alert preferences you set.

To stop receiving these messages, text STOP to 25676, for assistance, text HELP to 25676

Canadian based phone numbers must register with 722258

The short code 722258 is used to send financial alerts that you have requested regarding your RBC Online Banking. To confirm that you would like to receive alerts from RBC Royal Bank, please text the keyword YES to 722258. To sign up or manage these alerts, please visit RBC Online Banking1. Message frequency varies based on account activity and the alert preferences you set.

To stop receiving these messages, text STOP to 722258, for assistance, text HELP to 722258.

U.S. based phone numbers must register with 534363

The short code 534363 is used to send financial alerts that you have requested regarding your RBC Online Banking. To confirm that you would like to receive alerts from RBC Royal Bank, please text the keyword YES to 534363. To sign up or manage these alerts, please visit RBC Online Banking1. Message frequency varies based on account activity and the alert preferences you set.

To stop receiving these messages, text STOP to 534363 for assistance, text HELP to 534363.

The short code 722-652 is used to send 2-step verification codes to improve the security of Online Banking, Mobile Banking, enrollment to digital services and certain types of financial transactions:

  • A transaction in RBC Online Banking or Mobile Banking. For more information, call 1-800-769-25551-800-769-2555
  • Enrollment of an RBC card into a third-party digital wallet like Samsung Pay® or Apple Pay. For more information, call 1-800-769-25371-800-769-2537.
  • An online transaction using your RBC account or credit card.

By requesting your RBC verification code to be delivered via SMS, you agree to receive a one-time SMS text message from 722-652.

To stop receiving these messages, text STOP to 722-652; for assistance, text HELP to 722-652.

To resume receiving these messages, text the keyword RBC to 722-652 at any time.

The short code 722265 is used to send payment reminders regarding your account.

Respond with the following keywords to receive specific responses:

  1. Text Y to opt-in to receive these messages.
  2. Text STOP to stop receiving these messages.
  3. Text HELP for assistance.

Message frequency varies based on account status.

The short code 722373 is used to send fraud alerts to you in order to confirm suspicious transactions that may have taken place on your RBC credit card. To confirm a transaction, please respond via text "Y" to 722373. If you do not recognize the transaction, respond "N" to 722373 and a fraud specialist will be in contact with you. RBC will never ask you to click on a link, or provide personal information via a Fraud alert.

To stop receiving these messages, text STOP to 722373, for assistance, text HELP to 722373

The short code 722467 is used to deliver a one-time text message as part of:

  • An authentication process for added security by RBC Insurance. You will not receive any additional text messages from this short code unless requested, and you will not be added to any subscription lists for marketing messages.

To stop receiving these messages, text STOP to 722467; for assistance, text HELP to 722467

Compatible Carriers

  • Aliant Mobility
  • Bell Mobility
  • Fido
  • MTS
  • NorthernTel Mobility
  • Rogers Wireless
  • SaskTel Mobility
  • Télébec Mobilité
  • TELUS Mobility
  • Vidéotron
  • Virgin Mobile Canada
  • Freedom Mobile
  • Alltel
  • AT&T
  • Sprint
  • T-Mobile®
  • Boost
  • Cricket
  • MetroPCS
  • Nextel
  • U.S. Cellular
  • Virgin Mobile
  • ACS Wireless
  • Appalachian Wireless
  • Bluegrass Cellular
  • Carolina West Wireless
  • Cellcom
  • C-Spire Wireless (formerly Cellsouth)
  • Cellular One of East Central Illinois
  • Cincinnati Bell Wireless
  • Cross/Sprocket
  • Duet IP (AKA Max/Benton/Albany)
  • Element Mobile
  • Epic Touch
  • GCI Communications
  • Golden State
  • Hawkeye (Chat Mobility)
  • Illinois Valley Cellular
  • Immix (Keystone Wireless/PC Management)
  • Inland Cellular
  • iWireless
  • Mobi PCS
  • Mosaic
  • MTPCS/Cellular One (Cellone Nation)
  • Nex-Tech Wireless
  • nTelos
  • Panhandle Telecommunications

Royal Bank of Canada and its subsidiaries (“RBC”) send text messages via SMS long code for various purposes including:

  • Verification of an authentication process
  • Client appointment Reminders
  • Notification of gifts received

What Is A Long Code?

A Long Code is an 8-10 digit phone number that displays as the sender of a text message to your mobile device. Long codes function much like regular phone numbers and can be local, or toll-free. They permit 2-way communication, allowing users to respond via SMS text, or call to take further action.

RBC may use long codes as a way to communicate with you during an authentication process, to confirm appointment times, or to send a notification of a gift received.

Learn more about the various types of text messages sent by RBC:

Message Delivery and Rates

RBC does not charge for text messages. You may be subject to standard messaging and data fees from your carrier according to your mobile messaging plan. Please refer to your plan details for more information. Your carrier and RBC are not liable for delayed or undelivered text messages.

Reporting Suspicious SMS Messages

RBC will use text messages sent via a long code to communicate with you as part of an authentication process, a confirmation of funds transferred or acknowledgment of an appointment. Only the long codes listed on this page are used by RBC. If you have received a text message from a phone number not listed on this page, or any message asking you to provide or confirm personal details or confidential information, do not reply. Report it to us at phishing@rbc.com, including the long code number and the contents of the text message. Once reported, you can then delete the text message from your device.

How RBC communicates via Text Message

You may receive text messages when you apply for an RBC product or service in order to verify your identity or authorize a transaction. These types of text messages will only be sent from RBC on a one-time basis if you request to receive them. Receiving these types of messages are strictly for authentication or authorization purposes and do not opt you into any marketing messages.

Marketing text messages are sent based on an opt-in basis and provide information about current offers, products, or services, as well as contests and events offered or hosted by RBC. These messages are available to both existing and prospective clients, and are sent from an automated system. Message frequency will depend on the nature of your subscription to contests, events or general marketing messages.

Financial alerts allow you to keep track of payment approvals, large transactions, balance limits and budget information. After opting-in to receive an alert through SMS text message, you will begin receiving financial alert messages to your mobile device. Message frequency varies based on account activity and the alert preferences you’ve selected. These alerts are sent based on an opt-in basis.

The long code 8777692502 is used for RBC Online Banking or the RBC Mobile app to deliver a message to the recipient of a payment from another RBC client (third party payment).

Learn more about sending money to other RBC clients.

The long code 8667692547 is used by:

  • RBC Easy Split, to send invites to friends and family on behalf of an Easy Split user when creating a group, and is also used to send notifications about group activity. To learn more, visit rbc.com/easysplit.

The long code 8007692537 is used for

1. RBC Digital Enrollment to deliver a single-use activation code to you when enrolling an RBC card into a digital wallet. For more information, visit rbc.com/mobilepay.

2. Multi-factor authentication to deliver a one-time password to you when registering or using Verified.Me by signing into your RBC account. For more information, visit https://www.rbcroyalbank.com/partners/verifiedme/index.html.

The long code 8558809634 is used to notify you that RBC MyAdvisor™ has sent you an appointment reminder text message.

For more information, or assistance, text INFO, LEARN or HELP to 8558809634.

RBC Appointment Booking: You're receiving this message because you requested appointment confirmation and reminder text messages.

Compatible Carriers

  • Bell Mobility
  • Chatr
  • Cityfone
  • Eastlink
  • Fido
  • Ice Wireless
  • K-Net Services
  • Koodo Mobile
  • MiKE
  • Mobilicity
  • MTS Mobility
  • NorthernTel Mobility
  • Northwestel
  • Public Mobile
  • Rogers Wireless
  • SaskTel Mobility
  • Solo Mobile
  • Telebec Mobilite
  • Telus
  • Thunderbay
  • Videotron
  • Virgin Mobile
  • Advantage Cellular
  • Alaska Communications Systems
  • Alaska DigiTel
  • Appalachain Wireless
  • Arctic Slope Telephone Association Cooperative
  • AT&T
  • Blue Wireless
  • Bluegrass Cellular
  • Boost Mobile
  • Brazos Cellular
  • BreakAway Wireless
  • Buffalo Wireless
  • C Spire Wireless
  • Cambridge
  • Carolina West
  • Cellcom
  • Cellular One
  • Cellular One of East Central Illinois
  • Cellular One Of East Texas
  • Cellular One of North East Arizona
  • Chariton Valley Cellular
  • Chat Mobility
  • Choice Wireless
  • Claro Puerto Rico
  • Cleartalk
  • Commnet Wireless
  • Copper Valley Wireless
  • Cordova Wireless
  • Corr Wireless
  • Cricket Wireless
  • CTC Wireless
  • CTCI
  • Eagle Tel
  • Emery Telecom Wireless
  • Epic Touch
  • Farmers Mutual Telephone Company
  • GCI Communication
  • Golden State Cellular
  • GoSmart Mobile
  • GreatCall
  • I-Smart Mobile
  • Illinois Valley Cellular
  • Indigo Wireless
  • Inland Cellular
  • iWireless
  • James Valley Wireless
  • Kajeet
  • Leaco Rural Celluar
  • Leap Wireless
  • Limitless Wireless
  • Long Lines Wireless
  • Lycamobile
  • Mast Mobile
  • MetroPCS
  • Mid-Rivers Wireless
  • Mobi PCS
  • Mohave Wireless
  • MTA Wireless
  • Newcore Wireless
  • Nex-Tech Wireless
  • NNTC Wireless
  • Northwest Missouri Cellular
  • nTelos
  • OTZ Cellular
  • Pace Cellular
  • Panhandle
  • Peoples Wireless
  • Petrocom
  • Pine Belt Telephone & Wireless
  • Pine Cellular
  • PinPoint Wireless
  • Pioneer Cellular
  • Plateau Wireless
  • PlatinumTel
  • PTA-FLA
  • Republic Wireless
  • Sagebrush Cellular/Nemont
  • SI Wireless
  • Silver Star
  • Simmetry Wireless
  • SkyTel
  • Snake River PCS
  • South Canaan Telephone Company
  • South Central Communications
  • SouthernLinc
  • Sprint
  • Sprocket Wireless
  • SRT Wireless
  • Standing Rock Telecom
  • STRATA Networks
  • Syringa Wireless
  • T-Mobile
  • TelAlaska Cellular
  • Telco Group/STI Mobile
  • Thumb Cellular
  • UBET
  • Union Wireless
  • United Wireless
  • US Cellular
  • Verizon
  • Viaero Wireless
  • Virgin Mobile
  • WDT
  • WebLink Wireless
  • West Central Wireless
  • Westlink
  • Working Assets

Your Information is Safe with RBC

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You can feel confident knowing that we are fully committed to protecting your privacy and safeguarding your financial information within all RBC digital channels, including SMS text alerts.

Need help?

Your Information is Safe with RBC

You can feel confident knowing that we are fully committed to protecting your privacy and safeguarding your financial information within all RBC digital channels, including SMS text alerts.


Need help?

RBC Online Banking Security Guarantee