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Spyware and Unwanted Software

 

Important Information about Spyware and other Unwanted Software!

Spyware: An Increasing Threat to Privacy and Security

There are a number of sophisticated ploys pervading the Internet that may be used to deceive users into revealing important and often sensitive personal information such as names, account numbers, personal identification numbers (PINs) and passwords. One of these ploys involves the use of spyware and other types of Internet usage monitoring programs that capture personal and confidential information from unsuspecting Internet users. By simply downloading a free program to your computer or by viewing a Web site, you could also be downloading spyware and potentially be putting your computer and personal information at risk.

Practicing safe computing and taking action to protect your online activities and your personal information are more important than ever.

What is Spyware?

Spyware is the term used to describe software programs that are installed on a user's computer, without their knowledge, to secretly gather information about the user. This software typically establishes an Internet connection with a third party, who may monitor everything from a user's Web surfing habits, to more malicious monitoring such as stealing confidential information. In addition to being an invasion of privacy, spyware can result in the theft of sensitive information such as account numbers, PINs and passwords, which could lead to account takeovers and identity theft

How Do You Get Spyware and Other Unwanted Software?

Spyware and other unwanted software like Internet usage monitoring programs can be unknowingly picked up in a variety of ways. Spyware programs are often bundled as a hidden component of freeware or shareware applications that can be downloaded from the Internet or are provided as a condition of subscribing to free online services. When a user downloads software or subscribes to a free online service, they are often not aware that they may also be agreeing to allow this type of unwanted software to be installed on their computer. This software could permit a third party to monitor all of the user's Internet activities. Information about the installation of spyware or an Internet usage-monitoring program can be embedded in the third party's licence agreement or privacy policy. However, these references may be hard to find and the user may not realize the full implications of the install.

Spyware may also be acquired by simply visiting a Web site or by users being tricked into automatically downloading the unwanted software by clicking a button such as "I Agree" or "Cancel" within a pop-up window. Once installed, the spyware can be used by a third party, without the user's knowledge, to monitor the user's activity on the Internet and send that information covertly to someone else.

Do All Free Software and Services Contain Spyware?

Not all free applications and services include spyware and not all pop up windows pose a threat. You can check out the legitimacy of free software, tools, and services before you use them. Here's how:

Some of the Ways to Protect Yourself Against Spyware and Other Unwanted Software
  • If you come across a product or tool that you are interested in, enter its name, vendor or other key information into a search engine. You should quickly see in the results whether or not it is legitimate.

  • Always be wary of freeware or free services that promote themselves as an "Internet helper" tool or application, as some of these applications and services may install spyware or unwanted software on your computer. Even innocuous looking screen savers, cookie managers, fun cursors and Internet pets could be disguising hidden software. Make it a rule-of-thumb to never install something without checking it out first.

  • Beware of the dangers of unauthorized pop-windows:
    • Do not automatically click on pop up boxes that warn you of a potential security threat on your computer. These warnings may be a trick to deceive you into downloading spyware and other unwanted software.
    • Ignore pop-ups that tell you that you're a free winner. Remember the old adage: if it looks too good to be true, it probably is!
    • Avoid clicking any buttons provided within a suspect pop-up window, as that alone may result in downloading unrequested software.
    • To get rid of a pop-up window, just click the CLOSE button (usually an x) located at the top right hand corner of the window.
  • Always carefully read licensing agreements and privacy policies prior to installing software.
Some of the Symptoms of Spyware or Other Unwanted Software on your Computer

Your computer may be infected with spyware or have other unwanted software, if you notice any of the following:

  • Your browser home page settings have changed and no matter how many times you adjust them, they change back to the new unwanted settings every time you restart your computer.
  • Unusual items show up on your browser, ones that you haven't set or saved. For all of these, you either cannot remove them at all, or you do remove them, but they keep coming back. These could be any of:

    • an unfamiliar search site instead of your usual one,
    • an item in your Favourites list that you did not put there,
    • browser toolbars that you don't want and did not install.

  • Your system is sluggish, running much slower than it did before. That may be because spyware and other unwanted software, which use your computer's memory resources have been downloaded to your machine. The programs running in the background slow down your system causing routine tasks to take significantly longer to complete than they may have before. You may also notice a much higher frequency of program crashes and system failures.
  • Pop-up advertisements are happening all the time, even when you are not connected to the Internet, or your browser is not running.

  • You see hefty charges on your phone bill for calls that you never made.

  • There is activity on your computer, as though you are sending and receiving information, even when you are not downloading files or even attached to the Internet

What You can do if You have or Suspect You have Spyware on your Computer

If you know or suspect that your computer may be infected with spyware or other unwanted software, you may want to consider downloading an anti-spyware tool to help you remove it. While you may know of other helpful sites, you can also visit the Microsoft Security at Home Web site to learn more about spyware and to access the tools for removing it.

As with all clean-up tools of this nature, they remove the targeted software but do not block your computer from future installations. Updated copies of the tool need to be accessed and run on an ongoing basis, in the same manner as anti-virus software needs continual updates to incorporate the latest anti-virus protection.

 

Learn More
  Safe Computing Practices (pdf)

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