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Workplace

 

Engagement

People management

We have 8,000 people who manage others across the organization. Managers play a critical role in creating an engaging work environment, and RBC invests in a number of resources to support them, including:

  • 360-degree reviews that provide managers at all levels with anonymous feedback from their peers, direct reports and their own managers so they can advance their personal development

  • Tailored employee opinion survey data from within a manager's own unit so the manager can develop and review key action plans with employees

  • A monthly news flash with advice and information targeted specifically to managers

  • A series of online webcasts designed to help managers and employees learn about various performance management topics

  • An online resource that provides coaching, information, tools and forms

  • A series of learning modules in our management training program, enhanced in 2008 to target learning based on the experiences of people managers and make it easier for managers to access the program's resources and tools. In 2008, more than 3,800 managers completed at least one of these modules

  • Support material to help facilitate employee discussions about what our new brand and growth strategy means for employees and how it aligns to our business objectives. The CREATE strategy embodies and simplifies our role - to focus on serving our clients and collaborating with each other to help clients succeed.
Employee opinion surveys

Our goal is to continue to be one of the top-performing companies in North America. A large part of this success depends on listening and responding to our employees, and we have conducted regular employee opinion surveys since 1981. We compare our survey results with top-performing North American companies and financial institutions and our own past results. We celebrate our successes and take action on areas for improvement.

2008 Employee opinion survey

In 2008, the response rate of our global survey was 70%. Results showed:

  • High levels of employee engagement and high Vision & Values scores, up from the last full employee survey and above the benchmarks

  • Compared to other high-performing companies, we are significantly above the benchmarks in all eight categories where we have the comparison available

  • More than 90% of those employees who responded report that working at RBC has met or exceeded their expectations, including over one-third who say working at RBC has exceeded their expectations.
Top employer

In 2008, RBC ranked among the top 100 employers in Canada. The competition, held annually by Media Corp Inc., profiles organizations with innovative programs that attract and retain talented employees. RBC was also named one of Greater Toronto's Top Employers. Additionally, RBC was again recognized in 2008 through Waterstone Human Capital's Canada's Most Admired Corporate Cultures award.

Information and education

RBC recognizes the importance of keeping employees informed. In 2008, our initiatives included:

  • The use of avatar technology to inform employees about privacy and information security and to educate employees about retiree benefits

  • Online webcasts aimed at helping employees understand careers at RBC and how to effectively manage performance

  • A comprehensive internal website to help employees understand what our new brand and growth strategy means for clients and for employees

  • A convenient and flexible quarterly audio broadcast, featuring our President and CEO, to communicate progress on strategic goals, financial results and key messages to employees

  • Brief video clips to provide employees with some insight into how to manage a successful career. Topics include coaching others, networking and mentoring, taking ownership of your career, changing world of work, and generations at work

  • Leaders' blogs to listen, respond and engage employees in dialogue to deepen their understanding of the issues and better align them to react quickly, effectively and collaboratively to the needs of the day.
Employee concerns

RBC encourages open communication and the resolution of employee concerns locally whenever possible. In addition, employees with unresolved concerns may approach our Employee Ombudsman, within the Office of the Ombudsman. This confidential and impartial resource provides a way for employees to manage and resolve workplace conflict through discussion, coaching and mediation. In 2008, the Employee Ombudsman opened 968 cases from all RBC businesses and functions.

Related Links
  Careers

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10/13/2009 09:18:51