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Engagement
People management
We have 8,000 people who manage others across the organization.
Managers play a critical role in creating an engaging work
environment and RBC invests in a number of resources to support
them, including:
- 360-degree reviews that provide managers at all levels
with anonymous feedback from their peers, direct reports
and their own managers so they can advance their personal
development
- Tailored employee opinion survey data from within a manager's
own unit so the manager can develop and review key action
plans with employees
- A monthly news flash with advice and information targeted
specifically to managers
- A series of online webcasts designed to help managers
and employees learn about various performance management
topics
- An online resource that provides coaching and information,
tools and forms
- A series of four learning modules in our management training
program. In 2007, more than 3,600 managers completed at
least one of these modules.
Employee opinion surveys
Our goal is to continue to be one of the top-performing companies
in North America. A large part of this success depends on
listening and responding to our employees, and we have conducted
regular employee opinion surveys since 1981. We compare our
survey results with top-performing North American companies
and financial institutions and our own past results. We celebrate
our successes, and take action on areas for improvement.
Information and education
Keeping employees informed is part of our values. In 2007,
we launched several new initiatives, including:
- A convenient and flexible quarterly 20-minute video broadcast
featuring our CEO, to communicate progress on strategic
goals, financial results and key messages to employees
- An interactive tool to help employees understand the
impact their planned retirement date will have on their
pension payments and health care costs in retirement, and
a new employee newsletter to help readers better understand
their options and make informed decisions when it comes
to their retirement, savings and benefits programs.
Best in class
RBC's online employee publication, INsite, received the 2007
Grand Prize for "Best Employee Newsletter" from
Ragan Communications, the first time that this prize has ever
been awarded to an online newsletter. INsite is a popular
destination where employees can learn about RBC, share information
and exchange ideas.
2007 Employee opinion survey
In 2007, the response rate of our survey was 73 per cent.
Results showed:
- Strong employee engagement across the organization
- Strong support for our vision and values
- Employees value the rewards of working at RBC
- A belief that we are competitive, easy to deal with,
offer high quality products and are responsive to market
changes
- Progress on our 2006 priority areas for action
- RBC continues to score very well compared to other high
performing companies in North America. In 2007, we exceeded
the benchmark scores in all five survey categories.
Employee concerns
Employees with concerns may approach our Employee Ombudsman,
within the Office of the Ombudsman. This confidential and
impartial resource provides a way for employees to manage
and resolve workplace conflict through discussion, coaching
and mediation. In 2007, the Employee Ombudsman handled 1,077
cases on behalf of all RBC businesses and employees.
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