Account Opening
RBC is committed to ensuring the process of opening an account
is as straightforward as possible, while still meeting regulatory
requirements. Using plain language and available in multiple
languages, our documents clearly outline the requirements
for opening an account and meeting our verification of funds
policy. In 2008, RBC adopted a new workflow system that automates
the processing of forms required to open an account. Rather
than paper moving via mail, forms and supporting documentation
are now scanned at the branch level and forwarded electronically
in a more accurate and timely fashion. This has significantly
reduced the amount of time it takes to open an account.
In 2008, RBC Bank in the U.S. introduced the One Degree Sales
Platform, reducing the time required for opening a new account
from 30 minutes to six minutes.
