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Business continuity and crisis management
RBC's Crisis Management teams are responsible for the overall
identification, isolation and management of major crises,
and are activated when crises emerge that are both within
and outside RBC's control. We also have formal business continuity
management processes in place right across the organization,
and undergo periodic crisis simulations to help prepare for
possible crises, while testing the practicality of contingent
strategies and tactics and the capabilities of crisis teams.
In 2004, the Crisis Management team set up an emergency information
telephone line, available to employees and families in the
event of an RBC-wide crisis, in case of incidents such as
power blackouts, severe weather conditions, or other situations
affecting our ability to access RBC offices or serve our clients.
In addition, employees can access information regarding situations
in their local areas.
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