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Privacy & Security USA > How We Protect You > Communicating with Us Safely

Communicating with Us Safely

PhotographWhether you are communicating with us using email, in person or by telephone, our privacy principles, and security mechanisms, ensure that your personal information and your confidentiality are protected at all times.

Email

Unencrypted email is not secure. We recommend that where possible, you use the secure email function (e.g. Message Centre) provided within some of our online services to communicate with us. Otherwise, you can contact us, to find out your options for secure communications with us.

At no time should you include personal or confidential information in an unencrypted email.

To help our customers recognize fraudulent email and websites pretending to represent a legitimate company, RBC will never ask you to provide personal, login or account information through unsolicited email. Should you receive an email requesting this type of information, do not respond. Report it as instructed in our Phishing Resource Centre.

Telephone

If you receive an unsolicited call that claims to be from RBC, requesting account or other personal information, do not respond. Instead, discontinue the call and independently verify the phone number. Only call back once you have ensured it is a legitimate RBC phone number.

From time to time, RBC will engage in promotional campaigns via telephone, mail and email. If you are ever unsure of any of the information you receive from us, do not respond but contact us.

Communication Awareness

Be careful not to give personal information—especially your account number, card number, PIN, password and verification questions and answers—to people who contact you claiming to represent your financial institution.

To find out more, read about how RBC helps to protect you against fraud, and see our tips on steps for safe computing and online privacy.