Concerned about the safety of your personal and financial information?
While RBC employs rigorous security and technological safeguards, you can help too. Here's how!
10 Tips to Safeguard your Assets
- Keep your personal information safe. An identity thief will pick through your garbage or
recycling, so be sure to shred receipts, copies of credit applications, insurance forms, etc.
- Keep personal information confidential. Do not give out personal information on the
phone, through email or the Internet unless you initiated the contact and know who you’re
- Be aware of billing and statement cycles. If your bills or statements don’t arrive on time,
follow up immediately to ensure they have not been fraudulently redirected. Request electronic
- Protect your mail. Bring in your mail daily. Forward or re-route it if you move, change your
mailing address or are away.
- Protect your PIN and passwords. Do not reveal your PIN or passwords to anyone, including employees of RBC, family and friends. When conducting a transaction, keep your card within sight and shield the keypad when entering your PIN.
- Limit your risk. Sign all credit cards as soon as you receive them. If they are lost or stolen,
report it immediately.
- Unusual transactions. Beware of “too good to be true” or unexpected offers or requests such as, “You’ve inherited a large sum of money. To claim it, send us a deposit first.” Never agree to conduct financial transactions on behalf of strangers.
- Review your transactions. Regularly review your financial statements to ensure that all
transactions are authorized, and report any missing or fraudulent ones. Review your credit
bureau file annually.
- Limit your exposure. Only carry credit cards you use. Don’t carry your birth certificate and
social insurance card when you don’t need them, instead keep them in a safe place.
- Contact the authorities. If you suspect you are a victim of fraud or theft, contact the authorities immediately.
Read our Steps for Safe Computing and Online Privacy and Helping to Prevent Fraud in Your Business protection check lists.