Concerned about the safety of your personal and financial information?

While RBC employs rigorous security and technological safeguards, you can help too. Here's how!

10 Tips to Safeguard your Assets

1. Keep your personal information safe. An identity thief will pick through your garbage or recycling bins, so be sure to shred receipts, copies of credit applications, insurance forms, etc.
   
   
2. Keep personal information confidential. Do not give out personal information over the phone, through email or over the Internet unless you initiated the contact and know who you're dealing with. Do not include personal information in regular, unencrypted email or enter it on an unencrypted website as your information will not be secure.
   
   
3. Be aware of billing and statement cycles. If your bills or statements don't arrive on time, follow up immediately to ensure they have not been fraudulently redirected. Request electronic statements.
   
   
4. Protect your mail. Get into the habit of bringing in the mail every day. Forward or re-route it if you move, change your mailing address or are away.
   
   
5. Protect your PIN and passwords. Do not reveal your PIN or passwords to anyone, including employees of RBC, family members and friends. When conducting a transaction at an ATM or retail (point-of-sale) location, keep your Client Card/Credit Card within sight and shield the keypad when entering your PIN.
   
   
6. Limit your risk. Keep a log of your credit card numbers, and store the log in a safe place, such as your safety deposit box.
   
   
7. Unusual transactions. Beware of "Too Good To Be True" offers. Be wary of unexpected offers or requests that are "too good to be true" such as "you've inherited a large sum of money but in order to claim it, send us a deposit first". You should also never agree to conduct financial transactions on behalf of strangers.
   
   
8. Review your transactions. Regularly review your financial statements to ensure all transactions are authorized and report any missing or fraudulent ones. Review your credit bureau report annually.
   
   
9. Limit your exposure. Only carry the credit cards you use in your wallet. Leave your birth certificate and social insurance card at home when you don't need them.
   
   
10. Contact the authorities. If you suspect you are a victim of fraud or theft, contact the authorities immediately.
    
    

Read our Steps for Safe Computing and Helping to Prevent Fraud in Your Business protection check lists.