RBC is proud to offer our clients, and those interested in becoming clients, a variety of ways to bank with us. Our belief is that clients should be able to select and use the channels that best meet their needs and lifestyle. Our digital channels provide clients with control and convenience and provide access to online and mobile services.
RBC collects information provided by you. RBC also collects or accesses information about your device through our digital channels, such as device model, unique device number, browser type, and IP address. Information about your device helps us improve the channel functionality, meet our clients’ needs, measure the effectiveness of our services, enhance security measures, and protect our clients.
RBC automatically collects information about your device’s approximate physical location for purposes such as validating your identity and the prevention, suppression, and/or detection of crime.
RBC may also access information about your device’s physical location in order to provide a particular service, for example; to locate a nearby ATM or RBC branch, or provide location-based advertising or offers. Access to location information is controlled by your device. Refer to your device documentation for instructions on allowing or blocking access to location information. If you choose to block location information, some services may not operate effectively.
Some RBC services may access other information on your device, for example, accessing your contact list can make it easier to use Interac‡ e-Transfer banking services. Access to this information is controlled by your device. Refer to your device documentation for instructions on allowing or blocking access to this information. If you choose not to provide access to this information, some services may not operate effectively.
For the purposes stated above or as described within the digital channel, RBC may share the information collected with our employees or third parties acting as our service providers or agents. They are required to maintain the confidentiality of the information. We may also share the information collected with government agencies, public bodies, regulators or other entities where permitted or required by law.
RBC may examine web and Internet-based traffic entering or leaving RBC for the purpose of ensuring the integrity of our services, capacity of our services, or to detect potential improper use of our systems. This examination is automated and your personal and financial information is kept secure during the process. We may engage service providers as part of this activity. Information obtained during this security process is not used for any other purpose.
RBC may examine the emails you send us to detect viruses, malware or other computer threats that may be included in an email. Emails identified as potentially containing a computer threat may undergo further analysis and any personal or financial information contained in the email message may be incidentally accessed by individuals investigating and addressing the threat.
RBC also scans incoming and outgoing emails as required by law or regulation.
RBC does not scan email messages for the purpose of marketing or customizing your experiences.