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Global Privacy & Security > Our Privacy Principles > Sharing Your Information

Sharing Your Information

Under certain circumstances, your personal information may be shared among RBC companies or other third parties.

RBC Companies

Sharing your personal information among RBC companies, can allow us to help you achieve your financial goals. It's part of building and maintaining a positive advice-based relationship with you. We may share this information to better understand your financial needs and to provide products and services we believe may interest you.

This would only be done in line with your choices unless the information doesn’t idenfiy you specifically. We may communicate with you through various channels, including face to face, telephone, computer, mail, or mobile applications using the contact information you have provided. However, if you would prefer that we not share your information among our group of companies or if you do not wish to receive special offers promoting products and services, kindly let us know by following the instructions in Your Choices.

If you choose not to have your information shared, you will not be refused credit or other services for that decision. We will respect your choice and may advise other RBC companies of your preference for the sole purpose of honoring your choices.

We may share your information with other RBC companies:

  • in accordance with your choice;
  • for the purposes of fraud or crime prevention, suppression or detection;
  • to enable RBC companies to meet global regulatory, legal, financial or other reporting obligations; or
  • as permitted or required by law.

RBC Employees

Access to your information is restricted to authorized employees who have a legitimate business purpose for using it. For example, when you call us, visit a branch, or email us, designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your financial requests.

Unauthorized use and or disclosure of client information by an employee of RBC is strictly prohibited. All employees are required to maintain the confidentiality of client information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Outside Service Suppliers

We may use service providers to perform specialized services on our behalf such as cheque-printing, research, marketing, mail distribution or data processing. Our service providers may at times be responsible for processing or handling personal information. They are provided only the information necessary to perform the services. In addition, we require them to protect the information in a manner that is consistent with our privacy policies, security practices and in line with the Supplier Code of Conduct.

Other Third Parties

We will only share your information with other third parties as indicated under your account agreement and accepted terms and conditions or under the following special circumstances:

  • to respond to valid and authorized information requests from domestic and international authorities;
  • as permitted or required by law, to comply with laws, regulations, subpoena or court order;
  • for the purposes of fraud or crime prevention, suppression or detection; or
  • to protect the personal safety of employees, clients or other third parties on RBC property.

Countries to Which We Transfer Your Information

Your personal information may be transmitted through, stored or processed in countries other than your home country, in which case the information is bound by the laws of these countries.

These countries may include, but not limited to:

  • Canada;
  • United States of America;
  • European Union member states;
  • United Kingdom;
  • India

If your personal information is transferred to a country other than your home country, we will take measures to protect your personal information with appropriate contract clauses.

For RBC’s European businesses, these measures may include:

  • EU Standard Contractual clauses; or
  • certification under the EU-US Privacy Shield