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Privacy & Security Canada > Digital Channel Privacy

Digital Channel Privacy

PhotographRBC is proud to offer our clients, and those interested in becoming clients, a variety of ways to bank with us. Our belief is that clients should be able to select and use the channels that best meet their needs and lifestyle. Our digital channels provide clients with control and convenience and provide access to online and mobile services.


What information is collected and how is it used?

RBC collects information provided by you. RBC also collects information about your device through our digital channels, such as device model, unique device number, browser type, and IP address. Information about your device helps us improve the channel functionality, meet our clients’ needs, measure the effectiveness of our services, enhance security measures and protect our customers.

Does RBC collect information about physical location?

RBC automatically collects information about your device’s approximate physical location for purposes such as validating your identity and the prevention, suppression or detection of crime.

RBC may also collect information about your device’s physical location in order to enhance the functionality of a particular service, for example locating a nearby RBC branch. The ability to access location information is controlled by your device. Please refer to the documentation for your device regarding how to allow or block the collection of location information. If you choose not to provide location information, some services may not operate effectively.

Does RBC access other information?

Some of our services require access to other information on your device, such as the personal contact list, in order to provide the specific products or services. The ability to access this information is controlled by your device. Please refer to the documentation for your device regarding how to allow or block access to this information. If you choose not to provide access to other information on your device, some products or services may not operate effectively.

Will RBC share the information?

For the purposes stated above or as described within the digital channel, RBC may share the information collected with our employees or third parties acting as our service providers or agents, who are required to maintain the confidentiality of the information. We may share the information collected with government agencies, public bodies, regulators or other entities where permitted or required by law.

Does RBC use cookies?

RBC may use cookies to monitor and improve your website experience. These cookies do not contain personal or financial information. They gather statistical data such as the average time spent on a specific webpage. This kind of information provides us with insight on how to improve the design, content and navigation of our digital channels. Your choice not to accept these cookies will not interfere with your use of the service or channel.

RBC may use cookies as part of the functionality and security of a particular service. These cookies may include an encrypted persistent cookie installed on your device that contains information to help us verify you as our client and to help block unauthorized attempts to access your information through the channel. Your choice not to accept these cookies may prevent the operation of the service or certain features within the service from operating.

Please refer to the documentation for your browser or device regarding how to allow or refuse cookies.

How does RBC update our privacy policies?

These RBC Digital Channel Privacy policies are to be read together with and form part of the RBC website Legal Terms of Use.