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Global Privacy & Security > Our Privacy Principles > How We Use Your Information

How We Use Your Information

We may use your personal information for the purposes communicated to you at the time of collection or in your agreement(s) with us, including:

  • to verify your identity and to authenticate you when you contact us;
  • to provide you with the financial products and services requested;
  • to communicate to you any benefit, feature and other information about products and services you have with us;
  • to better understand your financial situation and determine your eligibility for products and services we offer;
  • to manage our risks and operations;
  • to meet regulatory and legal requirements;
  • if we have your social insurance number or social security number, and you hold a product generating income, we may use it for tax related purposes and share it with the appropriate government agencies. We may also share it with credit reporting agencies as an aid to identify you.

Additional Uses

  • We may communicate with you through various channels including telephone, computer, mail or mobile applications using the contact information you have provided.
  • We may wish to send to you information, which may be of interest to you, on other products and services that we offer and of third parties we select. We will only send you information on products and services in accordance with the choices you have made.
  • If you deal with multiple RBC companies (i.e. bank, investments, insurance etc) we may, where not prohibited by law, consolidate all information to better manage our relationship with you and our business.
  • We may create statistical and anonymized reports, analysis and predictive models, rules and insights using information about you and other customers. Aggregated reports may also be shared with other businesses for business development and to provide insights into their sales performance, identify customer demographics or behavioural insights. The information in these reports is not personal and cannot be used to identify you.
  • If for any reason your information is required to fulfill a different purpose then that of your original intent, we ask for your consent before we proceed.
  • Note that sensitive information such as health records will never, under any circumstances, be shared or used for a purpose other than that of the original intent.