Skip Breadcrumb Links
Global Privacy & Security > How We Protect You > Equifax Cyber Incident Information
At RBC, safeguarding and protecting our clients’ information and privacy is among our highest priorities. As we learn more about the cybersecurity incident at Equifax, this page will serve as a helpful resource for clients for protecting their information and safeguarding their accounts.
According to Equifax, the cyber incident involves potential access to information that may include name, address, Social Security Number (United States), Social Insurance Number (Canada) and, in limited cases, credit card numbers. Equifax determined that approximately 145.5 million U.S. consumers were potentially impacted. Credit card numbers for approximately 209,000 U.S. consumers and certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers were accessed. Finally, the personal information of approximately 19,000 Canadian consumers was also accessed.
For more information and resources, please consult the following websites:
Equifax will send direct mail notices to consumers whose credit card numbers or dispute documents with personal identifying information were impacted.
Meanwhile, Equifax has created this website, and clients who have a Social Insurance Number (SIN) can check this site for more information. Equifax is offering free identity theft and credit file monitoring to all impacted Canadians.
For our online banking clients in Canada, our CreditView Dashboard helps clients check their credit score regularly for free with no negative impact on their score.
If you were notified by Equifax via mail of a potential breach, please follow the instructions outlined in that communication.
If you did not, but believe you are the victim of suspicious activity, here is what you can do:
According to Equifax, the cyber incident involves potential access to information that may include name, address, Social Security Number (United States), Social Insurance Number (Canada) and, in limited cases, credit card numbers. Equifax believes that credit card numbers for approximately 209,000 U.S. consumers; certain dispute documents with personal identifying information for approximately 182,000 U.S. consumers; and the personal information of approximately 19,000 Canadian consumers were accessed.
We encourage clients to monitor their account statements daily using Online Banking to protect their personal information and to ensure they are aware of all transactions on their account(s).
For our online banking clients in Canada, our CreditView Dashboard helps clients check their credit score regularly for free with no negative impact on their score. As much as possible, clients should regularly check their credit reports from each of the major credit reporting agencies to detect any suspicious or unusual activity.
There are extra steps clients can take to protect their information, money & identity:
If, at any time, you detect any suspicious or unauthorized activity on your accounts, please contact us by calling, reaching us online or visiting us at your local branch.